HL7 v2.x Integration

HL7 v2.x Integration enables ServiceNow to receive, log, parse, and act on HL7 v2.x messages sent by hospital integration engines, without requiring custom scripting on either side.

Health Level Seven (HL7) v2.x is the most widely deployed healthcare messaging standard. Hospital systems — including electronic health record (EHR) systems such as Epic and Cerner — use HL7 v2.x messages to communicate clinical and operational events such as patient admissions, discharges, and transfers (ADT).

HL7 v2.x Integration provides three core capabilities: message reception and acknowledgment, configurable parsing, and no-code workflow integration. Integration engines handle transport (MLLP, HTTPS). ServiceNow manages message reception, logging, parsing, and workflow triggering.

Get started

• How HL7 integration works in ServiceNow
• HL7 message log
• Parser configurations
• Connect your integration engine to ServiceNow
• Clone and customize a parser configuration
• Test a parser configuration with a sample payload
• View and filter the HL7 message log
• Investigate failed HL7 messages
• Components installed with HL7 v2.x Integration
• HL7 message log fields
• Parser configuration fields
• HL7 ACK codes

Helpful resources

Some ServiceNow resources that can provide helpful information:

ServiceNow Community

Connect with other Healthcare Operations users in the Healthcare and Life Sciences community.

ServiceNow University

Access training and certification resources on ServiceNow University.