Configuring the EMR Help service portal

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The EMR Help service portal enables users to submit ServiceNow IT service requests from within their EMR system.

    As an administrator, you can set up the EMR Help service portal for submitting IT service requests from an EMR system. To access the EMR Help service portal, navigate to Service Portal > Portals and click Industry Remote Help.

    The default home page available within the EMR Help service portal provides the New > Report an Issue menu option for submitting a Remote Assist Incident from an EMR system. For IT service requests other than incidents, such as for demands or change requests, you must configure the EMR Help service portal to add a new menu for definitions associated with the IT service request. Clinicians can then view the option for submitting the configured IT service request type on their service portals.

    For more information about creating a custom interface using service portals, see Service Portal.