Healthcare case table

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The Healthcare case [sn_hcls_case] table is an abstract table and is extendable that stores healthcare-related cases.

    Key features

    • Extends the Case [sn_customerservice_case] table to store all healthcare cases associated with a patient. For more information, see, Tables installed with Customer Service Management.
    • Includes the Patient field as an optional field and a reference to the Patient [sn_hcls_patient] table. For more information, see Patient table.
    • Enables healthcare case types including drug program enrollment, clinical trial enrollment, billing inquiry, and patient appointment request.

    Role required to configure the table: sn_hcls.admin.

    For more information, see Healthcare and Life Sciences data model.