Now Assist for Manufacturing Commercial Operations (MCO) release notes

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • The ServiceNow® Now Assist for Manufacturing Commercial Operations (MCO) application brings platform AI capabilities. Now Assist for Manufacturing Commercial Operations (MCO) was enhanced and updated in the Australia release.

    Now Assist for Manufacturing Commercial Operations (MCO) highlights for the Australia release

    • Enable the recall manager to plan and execute phases and sub-phases recall campaigns using the plan and execute recall campaign phases and sub-phases AI agent.
    • Enable a non-conformance description to verify that the requirements are clearly stated.

    See Manufacturing Commercial Operations for more information.

    Important :
    Now Assist for Manufacturing Commercial Operations (MCO) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Australia release

    Use the plan and execute recall campaign phases and sub-phases AI agent for recall campaign planning and execution through multiple phases and sub-phases. The AI agent generates phases based on parts availability, asset location, operational readiness, and regulatory approvals, with key actions including phase plan creation, modification, recall manager approval, and impacted asset assignment.
    It’s a playbook-driven portal with AI capabilities for description refinement, field prediction, entity extraction, duplicate identification via intelligent search, and pre-submission correction details for improved resolution.

    Activation information

    Now Assist features are available with activation of Now Assist for MCO (com.sn.mfg.gen.ai) plugin. For more information, see Install Now Assist plugins.

    Related ServiceNow applications and features

    Now Assist Admin console
    Help improve the productivity and efficiency in your organization, deliver better self-service, recommend actions, provide answers, and empower your users to search more effectively.
    Now Assist Admin console
    Use the Now Assist Admin console to provide you with quick and effortless access to the important information that you must set up, configure, and monitor Now Assist applications and features.
    Now Assist panel
    Use this conversational interface in the CSM Configurable Workspace to summarize a chat, a case, or resolution notes so that you can get the context of this information more quickly.
    Now Assist skills
    Use the Now Assist products to provide agentic AI skills to meet the needs of users in different workflows, including case or incident summarization, chat summarization, resolution notes generation, and code generation.