Create a chat launcher button in Care Team Mobile

  • Release version: Australia
  • Updated May 26, 2026
  • 1 minute to read

    • Create a prominent action button that launches Now Assist chat or voice in the Care Team Mobile app.

    Before you begin

    Role required: admin

    • Verify that Now Assist is enabled on your instance. For more information, see Now Assist.
    • Confirm that you have the appropriate permissions and licensing for AI voice capabilities, and that you have a Now Assist voice assistant created in Assistant Designer. For more information, see Create an AI voice assistant.

    Procedure

    1. Set the application scope to Care Team Mobile.
    2. Navigate to All > sys_sg_button.list.
    3. Select New.
    4. Enter a title for your button in the Name field.
    5. Set Type to Chat launcher.
    6. Set Context to Global.
    7. Right-click and select Save.
    8. Navigate to All > sys_sg_button_instance.list.
    9. Select New.
    10. Fill in the following fields.
      Field Value
      Parent table Mobile app config [sys_sg_native_client]
      Location Prominent Action
      Icon Spark-solid [AIS]
      Active True
    11. Under Function, select the chat launcher button created previously.
    12. Under Location, select where the button appears on the page.
    13. Right-click and select Save.

    Result

    The chat launcher button is created and configured as a prominent action button in the Care Team Mobile app.

    What to do next

    Assign the chat launcher to a Care Team Mobile assistant.