Configure Service Graph Connector for Infoblox using SGC Central

  • Release version: Australia
  • Updated March 12, 2026
  • 4 minutes to read

    • Use the playbook available with the SGC Central application to set up the Service Graph Connector for Infoblox for pulling in Infoblox data into the CMDB.

    Before you begin

    Install Service Graph Connector for Infoblox version 1.2.0 or later from the ServiceNow Store. For ServiceNow Store installation steps, see Install a ServiceNow Store application.
    Role required: The following table shows the roles required for each stage of the playbook.
    Table 1. Role required for each playbook stage
    Stage Role
    Prerequisites admin
    Setup SGC-Admin (sn_cmdb_int_util.sgc_admin) or admin
    Note:
    The admin user role is required to run background scripts and to provide access to global tables to the SGC-Admin user. For information about the user roles for Service Graph Connectors, see Service Graph Connector user roles.

    About this task

    The playbook experience for onboarding connectors is activated with SGC Central in the Service Graph Workspace or CMDB Workspace. To configure the SGC Central application, see Configuring SGC Central and for more information on how to interact with a playbook, see Interact with Playbook.

    Procedure

    1. Use one of the following methods to open SGC Central:
      • Navigate to Workspaces > Service Graph Workspace, and from the left navigation panel, select the Ingestion icon to open the SGC Central view.
      • Navigate to Workspaces > CMDB Workspace > SGC Central.
    2. On the Overview page, select Create connection.
      Tip:
      Alternatively, you can select Create connection on the All connections page.
    3. On the Create connection window, select the Infoblox connector type and then select Configure connection.
      A default connection, SG_Infoblox_Connection, for Infoblox is available within the application. As the Service Graph Connector for Infoblox supports only a single instance, you can configure the default connection for the first time or resume editing it thereafter.
    4. Complete the initial prerequisites when setting up a connection for the first time using a connector.
      Note:
      This step is required only during the first-time setup. See Perform initial setup tasks when creating a connection in SGC Central.
    5. Enter connection details and test the API connection for importing Infoblox data.
      1. In the Setup stage of the playbook, select the Configure and test connection activity.
      2. On the form, fill in the fields.
        Table 2. Configure and test connection form
        Field Description
        Connection name Name to identify the Infoblox connection record.
        Connection URL Infoblox base URL in the following format: <base-URL>.
        User name User name for authenticating the HTTP request.
        Password Password for the user name used for authenticating the HTTP request.
        Use MID Server Option to use the MID Server for connecting to the Infoblox instance.
        Note:
        A MID Server is required only if a direct connection between the ServiceNow and Infoblox instances isn’t possible.
        Mid Selection MID Server for the connection.

        This field appears only when you select the Use MID Server check box.
      3. Select Update and test connection.
      4. Once the connection test is complete, select Continue.
    6. Optional: Specify network views and the API version for connecting to the Infoblox instance by setting the configuration properties.
      Note:
      To skip this step, select Continue for the Set configuration properties activity. If you skip this step, the default values of the Network view and API version properties are considered.
      1. In the Setup stage of the playbook, select the Set configuration properties activity.
      2. In the Network view field, enter the network views for which data is to be imported.
        For multiple views, separate them with commas. For example: view1,view2.

        If you leave this field empty or set it to Default, the data sources within the connector import data from all the network views.

      3. In the API version field, enter the version of WAPI you’re using.

        For more information about the Infoblox API, see the Infoblox Developer documentation.

      4. Select Save properties.
      5. Select Continue.
    7. Optional: Opt for task creation on network insertion or deletion.
      Note:
      To skip this step, select Continue for the Configure task preferences activity.
      1. In the Setup stage of the playbook, select the Configure task preferences activity.
      2. Select the Create task on network insertion check box to enable creating a task when a network is inserted.
      3. Select the Create task on network deletion to enable creating a task when a network is deleted.
      4. In the Task user group list, select the user group assigned to tasks created on network insertion or deletion.
      5. Select Save preferences.
      6. Select Continue.
    8. Configure the import schedule to import data at regular intervals.
      1. In the Setup stage of the playbook, select the Configure import schedule activity.
      2. Select Configure import schedule.
      3. Expand the Parent scheduled data import within the Import schedules list to select the SG-Infoblox IP Pool import schedule.
      4. In the Configure import schedule dialog box, select the Active check box, and then fill in the run schedule and time details.

        For more information, see Schedule a data import.

      5. Select Save.
        Alternatively, select Execute Now to execute the import schedule immediately.
      6. Select Continue.
    9. In the Setup stage of the playbook, select the Confirm connection setup activity to verify whether the connection was configured.

    What to do next

    Select View all connections to review the connection details. The configured connection appears in the Installed connections list.