Configure knowledge article templates Release version: Australia Updated March 12, 2026 1 minute to readConfigure knowledge article templates to customize and display content as per your requirements. Create an article template and use it to create a knowledge articleCreate new article templates in addition to the pre-defined templates. Add new fields based on how you want to customize and display your content.Configure the preview text setting for a standard article templateConfigure the preview text setting to customize the default preview text for a standard article template.Restrict access to fields in an article templateUse encryption modules to set field-level security in article templates and display the fields based on role permissions.Generate SEO information for articles using article templatesImprove the searchability of knowledge articles by using the content in an article template field to generate SEO tags for articles created using that template. Search Engine Optimization (SEO) optimise searches in public search engine.
Configure knowledge article templates Release version: Australia Updated March 12, 2026 1 minute to readConfigure knowledge article templates to customize and display content as per your requirements. Create an article template and use it to create a knowledge articleCreate new article templates in addition to the pre-defined templates. Add new fields based on how you want to customize and display your content.Configure the preview text setting for a standard article templateConfigure the preview text setting to customize the default preview text for a standard article template.Restrict access to fields in an article templateUse encryption modules to set field-level security in article templates and display the fields based on role permissions.Generate SEO information for articles using article templatesImprove the searchability of knowledge articles by using the content in an article template field to generate SEO tags for articles created using that template. Search Engine Optimization (SEO) optimise searches in public search engine.