Data Certification experience in CMDB Workspace and in Service Graph Workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Data Certification Experience in CMDB Workspace and in Service Graph Workspace

    Data Certification in CMDB Workspace and Service Graph Workspace allows users to manage certification processes effectively, create policies, and analyze ongoing tasks. This functionality is essential for ensuring data integrity and compliance within your organization's Configuration Management Database (CMDB).

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    Key Features

    • Administration: Use CMDB Workspace and Service Graph Workspace landing pages to access Data Certification tools.
    • Task Management: Access open and overdue certification tasks through the My Work tile in CMDB Workspace or the Tasks view in Service Graph Workspace.
    • Data Insights: Monitor progress and status of certification tasks via the Data Certification Dashboard.
    • Retention Policies: Certification policy records have separate retention and archival processes, allowing for extended record retention useful for audits.

    Key Outcomes

    By utilizing Data Certification, users can ensure compliance and maintain data quality within their CMDB. The separation of retention processes allows for better management of certification records, enhancing audit preparedness and overall data governance.

    Use Data Certification in CMDB Workspace or in Service Graph Workspace to administer Data Certification, create certification policies, manage certification tasks, and view analytics about on-going processes.

    Use Data Certification in CMDB Workspace and in Service Graph Workspace

    Use the CMDB Workspace or Service Graph Workspace landing page and views to administer Data Certification:
    Manage certification tasks in CMDB Workspace and in Service Graph Workspace:

    Retention of Data Certification records

    Archival and destroy processes of certification policy related records, are separate from those processes for records of all other policy types. This separation facilitates the extension of the retention period of certification policy records. Retaining certification policy execution records for longer periods of time is useful in situations where those records are needed for audits and is also useful for the Data Certification Dashboard, which is populated by these records.

    The following configurations facilitate the separation of retention policies for Data Certification records:
    • The table cleanup rule for the CMDB Data Management Policy Executions [cmdb_data_management_policy_execution] table, which is stored in the Auto Flushes [sys_auto_flush] table, excludes certification policy execution records from recurring cleanups.
    • The Archive CMDB Data Management Tasks archive rule, that applies to all CMDB Data Manager policy execution records, excludes certification policy records. At each archive run, this archive rule is configured to also automatically archive its related records in the CMDB Data Management Certification Task To Document [sn_cmdb_ws_dm_certification_task_to_document] table (Archive Related Records).
    • The archive rule, Archive Certification Instances, archives certification policy execution records from the CMDB Data Management Policy Execution [cmdb_data_management_policy_execution] table. This archive rule is configured to archive certification policy execution records 2 years after creation, and to destroy those records 7 years after they are archived.
    • The archive rule, Archive Certification tasks, archives the certification task records from the CMDB Data Management Task [cmdb_data_management_task] table. This archive rule also contains an Archive Related Records entry that archives the related records in the CMDB Data Management Certification Task To Document [sn_cmdb_ws_dm_certification_task_to_document] table.