Analyzing data integrations for improving Data Foundations

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Analyzing data integrations for improving Data Foundations

    This feature in ServiceNow’s CMDB success advisor for Data Foundations helps you assess and enhance the coverage and quality of your Configuration Management Database (CMDB) by analyzing existing and suggested data integrations. It focuses on evaluating active Discovery patterns and installed Service Graph Connectors (SGCs) that populate key configuration item (CI) attributes, enabling you to identify gaps and opportunities for improving data coverage across your principal classes.

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    Accessing Data Integrations

    To use these insights, navigate to the CMDB success advisor landing page, select View insights on the Data Foundations card, and then open the Data integrations tab. This dashboard becomes available after completing the CMDB success advisor setup for Data Foundations.

    Required roles include:

    • sncmdbadmin: Access to the CMDB success advisor.
    • cmdbinstadmin: Management of Service Graph Connector connections.

    Key Features

    • Integration Overview: Displays counts of all Discovery patterns and Service Graph Connectors contributing CI data to your principal classes.
    • Status Indicators: Show which Discovery patterns are active and which Service Graph Connectors are installed with active connections, helping you quickly identify inactive or missing integrations.
    • Attribute Coverage Insights: Allows you to review the specific CI attributes each integration populates, aiding in data quality evaluation.
    • Access Integration Details: Facilitates configuration updates to improve attribute coverage directly from the insights provided.
    • Suggested Integrations: Recommends additional integrations not yet installed, based on your advisor scope, to further enhance CMDB coverage.

    Use Cases

    • Identify inactive Discovery patterns that could populate key CI attributes.
    • Spot Service Graph Connectors delivering the highest attribute coverage for your principal classes.
    • Detect installed integrations with no active connections to optimize your integration landscape.
    • Evaluate which integrations contribute ownership, relationship, and infrastructure data to improve CMDB accuracy.
    • Prioritize integration improvements to maximize overall data quality across principal classes.

    Benefits for ServiceNow Customers

    By leveraging this feature, you can systematically improve your CMDB’s data foundation, ensuring more complete and accurate CI data. This leads to better asset management, enhanced service impact analysis, and more reliable operational intelligence. The insights empower CMDB administrators and IT teams to make informed decisions about integration maintenance, deployment, and enhancements, thereby optimizing your organization’s configuration management processes.

    Improve Data Foundations coverage by analyzing existing and suggested data integrations, including Discovery patterns and Service Graph Connectors.

    Use the Data integrations tab in the CMDB success advisor for Data Foundations to assess the effectiveness of your current data integration sources in the Configuration Management Database (CMDB) and identify opportunities to improve coverage across your principal classes. The Data integrations tab provides a breakdown of active Discovery patterns and installed Service Graph Connectors, including how many key configuration item (CI) attributes each integration source is populating.

    For a quick reference to improve Data Foundations coverage, see Data integration checklist for Data Foundations in CMDB success advisor.

    Access data integrations

    Navigate to the CMDB success advisor landing page, and on the Data Foundations card, select View insights. Select the Data integrations tab to access integration-related details. For more information, see Access CMDB success advisor.

    Note:
    The CMDB success advisor for Data Foundations dashboard is available only after the setup process is complete. For more information, see CMDB success advisor for Data Foundations setup.

    Required roles

    Table 1. Roles required for accessing data integration sources in the CMDB success advisor for Data Foundations
    Role Description
    sn_cmdb_admin Required to access the CMDB success advisor.
    cmdb_inst_admin Required to manage Service Graph Connector connections in SGC Central.

    Use cases

    For examples of how different people in your organization would use this feature, see these use cases.

    User Feature use
    CMDB administrator
    • Identify an inactive Discovery pattern that can populate attribute data for your principal classes
    • Identify Service Graph Connectors that cover your principal classes with the highest attribute coverage
    • Detect integration sources that are installed but have no active connections
    • Evaluate which integrations populate ownership, relationship, and infrastructure attributes for CMDB data accuracy
    • Prioritize which integrations to improve to maximize data quality across principal classes

    Data integration features

    Table 2. Feature description
    Feature Description
    Integration overview Displays the count of all Discovery patterns and Service Graph Connectors contributing CI data to your principal classes in the CMDB.
    Status indicators Check whether Discovery patterns are active and Service Graph Connectors are installed with active connections. For more information, see Reviewing data integrations for Data Foundations.
    Attribute coverage insights Select the Attribute coverage link next to the integration to review which CI attributes it populates for your principal classes. For more information, see Evaluate Data Foundations data integration coverage.
    Access integration details Configure integrations to improve attribute coverage. For more information, see Evaluate Data Foundations data integration coverage.
    Suggested integrations Displays integrations that are recommended but not yet installed, based on the selected advisor scope. For more information, see View suggested integrations for the Data Foundations advisor.