Collaborate using Docs in EAP

Store and manage all kinds of documentation for Agile teams and their planning items (Epics, Capabilities, and Features) from a centralized location of Enterprise Agile Planning workspace.

Docs overview

Product managers, team leads, and team members associated with EAP teams can store and manage information at the Agile Structure level and work level (Epic, Capabilities, and Features).

• Each planning item or team in EAP can have a separate doc to capture the information related to it.

  For example, for an Epic, you create Docs for high-level business objectives or technical product requirements. Similarly at the team level, you can use Docs to capture the information related to team details, Scrum calls, iteration summaries, and so on.

• Each planning item or Agile Structure level can have multiple Docs associated with it and each Doc can have multiple pages to help you effectively organize key artifacts. Also, the Agile Structure can organize these pages into multiple documents.
• Predefined templates such as Iteration Retrospective, Marketing Plan, Meeting notes are available. Create pages for your Doc using one of these templates or start with an empty page. You can also create or modify the templates according to your requirements.

Features of Docs

The following are the key features of Docs:

• Auto-save content.
• See who is viewing or working on a Doc using the feature of live user presence.
• Create documents using pre-defined templates. You can edit the templates to suit your team's requirements.
• Use rich text paragraph formatting, which includes headings, lists, alignment, and others.
• Move text blocks to change their placement using block-level editing.
• Tag team members inline or insert tables using the / command.
• Add reference to other ServiceNow AI Platform tables to connect work across teams.
• Insert images by uploading files or using web URLs.
  Note:

  The experience of inserting Google Images links might not work.

Summarize Docs content using Now Assist for SPM

Use Now Assist capabilities to elaborate, shorten, and summarize selected content in Docs, or to get a summary of the whole document.

• Summarize, elaborate, or shorten selected text.

  

• Summarize the entire content on the page.

  

Note:

• Summarizing Docs content in EAP requires activating the EAP doc summarization Now Assist skill. For more information, see Configure Now Assist for Strategic Portfolio Management (SPM).
• If there’s more content to summarize, you can remove some content and retry.
• Because the output is AI-generated, review it to ensure accuracy.

Real-time collaboration within EAP Docs

With the feature of real-time collaboration, edit a Doc page concurrently with multiple other editors. Colored cursors denote the current location of each editor on the page. You can choose to show or hide these live presence indicators based on your preference while working on or reviewing the content of the page.

Note:

Application performance may degrade with a large number of concurrent editors.