Related Lists of CI components

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Related Lists of CI components

    Related Lists in Configuration Item (CI) records provide a dynamic view of additional components contained within a CI, such as disk drives on servers or rules controlling network routers. These lists are populated during Discovery scans, reflecting components currently active or discovered on the CI. The lists vary between scans based on component presence, showing only components found in the latest Discovery.

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    Components displayed in Related Lists include both CIs themselves (e.g., hard disks) and non-CI elements (e.g., serial numbers, rules). Default filters exclude components marked as absent or not discovered in the latest scan, ensuring the list reflects the current state of the CI.

    Key Features

    • Dynamic Population: Related Lists update automatically after each Discovery scan, displaying only components found during the scan.
    • Component Types: Displays both CI components and non-CI components, each with tailored filter conditions to show current status accurately.
    • Icon Indicators: Various icons signal the status of incidents, problems, changes, and outages related to the CI, helping users quickly identify active or planned events affecting the CI.
    • Time Scope for Events: System considers a time window of five calendar days in the past and seven days in the future when showing recent or planned outages and changes.
    • Teams Related List: Associates user groups to CIs of the Service class and descendants, allowing tracking of different group assignments for a CI.

    Practical Implications for ServiceNow Customers

    • Customers can rely on Related Lists to get an up-to-date, scan-driven view of CI components, improving accuracy in asset and service management.
    • Icons provide immediate visibility into ongoing or upcoming operational issues tied to CIs, enabling proactive incident and change management.
    • Teams related list supports clear accountability by linking user groups to specific CIs, facilitating better collaboration and ownership.
    • Understanding the filtering logic and scan dependency helps customers interpret the presence or absence of components in Related Lists effectively.

    Related lists in CI records display additional components contained by that CI, such as disk drives on a server and the rules that control the behavior of a network router.

    When Discovery runs, the Related List is populated with the components that Discovery finds running on the CI. The CI record might show different lists from scan to scan, depending on whether or not Discovery found the component.

    By default, the Related Lists only display those components that are associated with that CI in the CMDB that has been discovered by the last scan. Components that are recorded in the CMDB but are not discovered in a scan, are deemed absent and do not appear in the list.

    There are two types of components that appear in the Related List: components that are CIs themselves (such as hard disks), and components that are not (serial numbers and rules). The default filter condition in the breadcrumbs for components that are CIs is [Status] [!=] [Absent]. The filter condition for components that are not CIs is [Absent] [=] [false].

    For example, a router can have several Related Lists affected by these filter conditions, including routing rules, disk drives, interfaces, and network adapters. Only those components found during the last Discovery appear in these Related Lists.

    Icons in related lists

    Any of the following icons may appear in lists of CI related items.
    Icon Description
    Currently active incidents For currently active incidents against this configuration item
    Currently active problems For currently active problems against the configuration item
    Currently active changes For currently active changes against the configuration item that are not covered in the past, current, pending changes. For example, a request to update the operating system on a server that is currently in progress may display this icon.
    Recently completed changes For changes that were recently completed against the configuration item. changes with an "Actual_end_date" in the past.
    Planned changes For changes that are planned soon against the configuration item. changes with an "Actual start date" in the future.
    Currently active changes For currently active changes against the configuration item that have an "Actual start date"
    Recently completed outages For outages that were recently completed against the configuration item. outages with an "end" date in the past.
    Planned outages For outages that are planned soon against the configuration item. outages with a "begin" date in the future.
    Currently active outages For currently active outages against the configuration item that have a "begin" date in the past and no "end" date
    Issues with downstream CI This will only show up in the Tree view and indicates that a configuration item that is downstream has at least one of the above issues against it.

    The system looks five calendar days into the past and seven calendar days into the future when looking at recent outages and changes.