Exploring SPM Benchmarks

The SPM Benchmarks application provides clear visibility into your key performance indicators (KPIs) and trends, providing comparative insights relative to the industry averages of your peers. It enables you to gain deeper insights by comparing your performance with your peers based on industry, size, or region.

Key features

• 15 available KPIs (6 Strategic, 5 Alignment, and 4 Execution).
• Ability to change KPI definitions to match customizations.
• ServiceNow® Benchmarks dashboard in ServiceNow® Service Portal (mobile friendly).
• Ability to download KPI reports.
• Email notification when new aggregate monthly data is available.
• Filter data by industry, number of users, or geographical region.
• Percentile ranking to indicate your standing within your participating peer group.
• Product category-based roles to limit data access.
• Integration with ServiceNow® Performance Analytics for daily data collection and drill-down on KPI data.

• SPM Benchmarks dashboard
  View and learn about the SPM Benchmarks dashboard features.
• Benefits of SPM Benchmarks
  The SPM Benchmarks application provides you with an overall understanding of your performance compared to your peers.