Add actions for a demand

Add actions that are required for resolving an issue or risk for a demand. You can also convert a risk, issue, or decision to an action based on your analysis and plan for resolution of a risk or issue.

Before you begin

Role required: it_demand_manager

About this task

After analyzing the risks and issues and taking a decision on how to manage those risks and issues, add an action for resolving the risk or issue to a demand.

Procedure

1. Navigate to All > Demand > Demands > All.
2. Select the demand to which you want to add an action.
3. From the Actions related list, click New.
4. On the Action form, fill in the fields.
   For a description of the field names, see Action form.
5. Optional: If the action requires approval from other stakeholders, request approval with a due date using the Approval and Due date fields.
6. Click Submit.

What to do next

• Convert an action to a request change and close the action. For more information, see Convert one RIDAC (Risk, Issue, Decision, Action, and Request Change) record to another for a demand.
• Associate the action with your existing risk, issue, and decision records so you can track dependencies and recognize trends for future. For more information, see Associate existing RIDAC (risks, issues, actions, decisions, and request changes) records for a demand.