Add decisions for a demand

As a demand manager, develop a plan to manage risks and issues proactively with solutions. Add the solution for a risk or issue to a demand in the form of a decision. You can also convert a risk or an issue to a decision or a decision to an action or a request change.

Before you begin

Role required: it_demand_manager

Procedure

1. Navigate to All > Demand > Demands > All.
2. Select the demand to which you want to add a decision.
3. From the Decisions related list, click New.
4. On the Decision form, fill in the fields.
   For a description of the field names, see Decision form.
5. Optional: Search in the knowledge base for any article related to the decision.
   1. Click the search knowledge icon ().
   2. If you find relevant articles, click the title of an article to view its content.
   3. If you want to include the content of the article in the issue, click Attach to Decision.
      The article content is copied in to the Description field of the Decision form. You can modify the text if necessary.
6. Click Submit.

What to do next

• Convert a decision to an action or request change and close the decision. For more information, see Convert one RIDAC (Risk, Issue, Decision, Action, and Request Change) record to another for a demand.
• Associate the decision with your existing issues and risks so you can track dependencies and recognize trends for future. For more information, see Associate existing RIDAC (risks, issues, actions, decisions, and request changes) records for a demand.