Analyst Report

IDC Analyst Connection: Manufacturers Explore New Service Business Models

Deliver Enhanced Customer Value Through Servitization

Old service business models no longer suffice as customers demand better visibility, enhanced experiences, and quality support. Manufacturers must deliver new services to meet the demands of the experience economy.

Across manufacturing verticals, product commoditization is placing downward margin pressure; service seems to be a path to recoup revenues and discover new ways to deliver customer value. Download this IDC Vendor Spotlight to find out more.

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