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Analyst Report

Forrester Study: The Total Economic Impact of ServiceNow Field Service Management

This Forrester Total Economic Impact™ (TEI) study is based on interviews with ServiceNow Field Service Management customers.

See the value achieved with ServiceNow, including:
  • Increased truck roll efficiency by 16%
  • Deflected 12% of contacts by year three
  • Return on investment (ROI) of 310% over three years

The Total Economic Impact™ Of ServiceNow Field Service Management, a December 2020 commissioned study conducted by Forrester Consulting on behalf of ServiceNow.

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