How to avoid customisation pitfalls

Avoid Customization Pitfalls: Innovate and Meet Demand at Scale

Ensure that your ServiceNow configuration and custom app development is “business‑smart.”

Business‑smart customisation comes down to one simple equation: Will customisation deliver business value that is greater than the cost to maintain it? Excessive customisation can complicate your upgrade and bog down the user experience. Discover how you can avoid customisation pitfalls and adhere to technology best practices.

Join Glen Kaminski, Sr. Research Manager, Best Practices – Customer Success at ServiceNow and team as they share a step by step guide to ensuring your customisation and configuration is tied to validated business needs.

Topics include:

Stages for achieving business‑smart customisation
How to meet demands for customisation and configuration
Guidelines for defining customisation that delivers business value

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