Optimise customer experience and provisioning efficiency.

Service catalogues can no longer afford to be “good enough.” You must have a catalogue design, governance, and maintenance process that focuses on ongoing customer needs assessment, building flexibility so you can make on‑demand changes, and proactive performance improvement.

Join Pooja Gupta, Best Practice Research Manager, Customer Success at ServiceNow and team as they share a step by step guide to designing a world‑class service request catalogue. 

Topics include:

• Plan for your service catalogue design
• Create a customer‑focused catalogue structure
• Simplify and standardise fulfilment workflows
• Define the catalogue design and maintenance process