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Featured Platform Analytics Enablement Toolkit -- updated June 2026

Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow.   Click any image below to explore Platform Analytics resources. The collect...

  • blog

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026   Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Zero Copy Connectors

  Zero Copy Connectors Insight to action.Zero data copy. Zero Copy Connectors let your ServiceNow workflows, custom apps, and AI agents take action directly on enterprise data. From cloud data warehouses like Snowflake, Databricks, and BigQuery t...

  • Article
  • ERP Canvas
  • Workflow Data Fabric
  • Zero Copy Connectors
  • Zero Copy Connectors for ERP

Featured Platform Analytics: Adoption Guidance & Known Issues Reference (Updated June 2026)

Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" ▶ Jump to the Interactive Known Issues Companion This page gives Platform Analytics customers a transparent, current view of what to expect during adoption — ...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Service offering creation

I need to understand which is the best option to create a new Service offering record. is it from Configuration - -> Service Offering  or Service Portfolio Management --> Service offering

  • Question

Which cmdb class we can use to Enterprise level Platform Services

Hi Team, I wanted to know how what is the best approach to store Enterprise level Platform Services in cmdbPower Platform ServiceCopilot ServicesGithub ServicesThese are enterprise platforms, not individual environments or repos.    

  • Question

Platform Analytics - Calendar Report Visualization

Hello AllI was wondering if there is a way to suppress the time display on the Planned Task on the Calendar Report Visualization in Platform Analytics. I only want it to show the planned Task Short Description. Please let me know if you have any luck...

  • Question

Zero Copy Connector for ERP - Common setup issues & fixes

Most Zero Copy Connector for ERP setups that stall are not broken in any deep way. Something is missing, or pointed at the wrong place, and the symptom (usually a dead heartbeat) does not tell you which. This article maps the common causes back to wh...

  • Article
  • ERP Canvas
  • Zero Copy Connectors
  • Zero Copy Connectors for ERP

Weird problem w/ filter & list in Platform Analytics dashboard

Hello, everyone.I'm dealing with a very strange and unexpected problem: In a Platform Analytics dashboard, I created a bar chart for the "sc_req_items" table, and then duplicated the bar chart and converted it into a list in order to keep the conditi...

  • Question

Zero Copy Connector for ERP - Connecting via RFC/BAPI

On-premise SAP systems (ECC and S/4HANA) support two connection protocols in ZCC for ERP: RFC, for BAPIs & table reads and OData v2 over HTTP. This article covers RFC.   When you need BAPI and a MID Server Neither protocol is a default, and many syst...

  • Article
  • ERP Canvas
  • Zero Copy Connectors
  • Zero Copy Connectors for ERP

Usage Insights Instrumentation

We upgraded to Australia and are exploring the new Instrumentation feature in Usage insights. Does anyome know or if it is possible to allow the creation of more than 20 tagged events?  

  • Question
  • Australia
  • Reporting
  • Usage Data
  • User Experience Analytics
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