Hello all, In my record producer, i have two fields 1. configuration item- reference to cmdb table2. requested item- reference to sc_req_item table Onchange of ci, request item should show records having same CI.for eg: ci in variable is selected as ...
Please help me with the Business rule script to Populate all the variables and mulitirow variables on parent case to child case. The parent case is created after submitting the request from the portal and the child case is created once the parent cas...
HI Team, There is a requirement wherein we have suppose 5 Order Task , we need to show the Assignment Group and Assignee of all those 5 tasks in 2 separate fields in workorder "Order Assignment Group" and "Order Assignee"The above 2 fields should sho...
we have create integration in ServiceNow we are trying to map the third party application field "Severity value to impact and urgency in ServiceNow" please let me know is this possible. ex: severityVal=Urgency and severityVal=Impact
Hello, SN colleagues!What kind (name) of widget/formatter is this?Where can I find it?I need exactly this.Thanks!
My team has inherited support of a project surrounding the Walk-up Experience product that was initially set up by a contracted team almost two years ago. Thankfully the product is, for the most part, fully built and ready for use, but the agency it ...
Hello,I am getting a list like ( a, b, c, d, e, f) from GlideAjax in Client script response. If I wanted to add all these options in a choice type field. How will I do that?This is the script I am using, but it's not adding the options. I had checked...
Hi Team,we have an issues with our configuration as below, we configured in a way by adding the portal page link into our Own company portal, as we try to access we are getting an error stating to login through SSO.is there any better way to resolve ...
Hi All. Is there a way to retrieve this OOTB image for the page of 'kb_home', I replaced it some time ago and I would like to use it again. ThanksChris
I want to write a script for query all Incidents where the State is "Resolved" or "Closed" andcalculate the duration between opened_at and resolved_at value. Write the resultto the "Resolution time" field. Please guide me for writing script
Hello, I have written this client script on catalog variable set.function onChange(control, oldValue, newValue, isLoading) { var at = g_form.getValue('type');console.log('test12 ' + at);if(at == 'Modify Existing'){g_form.showFieldMsg('type' , 'Your ...
Here is a business rule script on the incident table which creates a service portal announcement. I am having trouble trying to set a value on the "Display Style" field which is a reference field to announcement_style. What do I need to input in orde...
Hi, I want to change the list of view of Report/PA widget which is showing on Home page in Agent workspace. Please find the below images of Home page and list view which need configure. Currently, in list, it just showing number column but need to ad...
I created a footer for our Service Portal. Its rather large so I have the Fixed Footer turned off on the Theme. The problem occurs before a user logs into the portal, the footer rides up to be just under the portion of the visible text because the c...
How do I update an existing Data Source There seems to be no option.Here is the screenshot that I am trying to edit.
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