I'm trying to configure the csm portal, specifically the "My lists" widget which comes OOB. The problem is that is is almost un-editable. The widget is entirely based off of a script include that is read only and that's where all of the configs are. ...
need to set run as a field default value as system administration in Scheduled job table.
Hi @Ankur Bawiskar @Sandeep Dutta @ Jabbar Nurbash @Tony Chatfield1 I have email inbox xyz@servicenow.com in outlook. I want to create Cases from the emails that are coming into this inbox.How to configure outlook email to forward incoming emails t...
Hi All, i have added multi row variable set on record producer. but i want to restrict on add button of them once limit reached to 100% of one of the field. For more clarity please find below example.in below snip multi row variable set-user added pe...
顧客に表示する「追加コメント」と、内部の「作業メモ」についてです。 アクティビティ欄に、通常だと、顧客に表示する「追加コメント」と、内部の「作業メモ」の両方が表示されると思いますが、①顧客からのコメントと、「追加コメント」のみ表示するアクティビティ欄②「作業メモ」のみ表示するアクティビティ欄に分ける方法は何かありますでしょうか？
Hello everyone, I'm begining in servicenow and I have problem. When i acess the walkup portal I received this message: Sorry, you are not authorized to access the walk-up pages. For security reasons, walk-up pages are limited to users with the sn_wa...
Hi team, When the user clicks the Resolve button, the "valid to" field value needs to be updated automatically. re-publishing that and the revised "valid to" date should be for another 6 months time (i.e. 180 days from the date of re-publishing the K...
Hi Team, In 90 days an agreement was expired, and how to send automatic email notifications to the users (before expiration). Regards,Mahesh.
I tried doing on platform view (view: workspace) its working fine on the platform but not getting on agent workspace.
I need to add two new widgets under Record Information in Configurable Workspace(CWS) on case form. How to add new widgets. Can anyone help me on this..? Thanks in advance..
Hi SNC Has anybody out there created a PA Graphical report that shows the trend of Cases in different states over say a week. What we would like to see is a trend report that shows on Monday we had 12 case in Awaiting Info state, 24 in Open etc on Tu...
Hi, I would like to show announcements in the Customer Service Portal to external users.I used the Data table from instance definition widget instead of the Announcement widget because I want to show the announcement records in a table-like format th...
Hello all, We have just installed Id: com.snc.customerservice.demo on a non production environment after the installation of com.sn_customerservice . We would like to navigate through the module with the demo data. Where can we find the according de...
I need a way to store web links in one location so they can be used in KB articles. Then if the link changes, it can be updated in one location without having to go into each article to update the new link. I'm thinking something along the lines o...
