i have 2 variables below in my catalog item: variable A: building codevariable B: asset code variable A is a lookup select box based on another variable once variable A is selected, a list of values for asset code will be displayed based on the selec...
I was wondering if there could be a way to mimic the condition builder which is on Catalog UI Policy where selecting a catalog item gives an option to select a variable from the "catalog conditions" field. I have created a form with Catalog item and...
Hi i want to display the message as soon as possible whenever an attachment is attached to the case and the combine size of attachments exceed 18mb then i want to show the error message immediately is this possible?
Hi community,Good day.How do you document the rollback if it happens? It is known that if we want to implement a new feature, we will use story to capture it. But if the same feature need to rollback, how do you manage it to keep data quality? It wil...
Hi Experts, I want to check the value of field in my flow using a system property instead of hardcoding. I can do that in a Create a Record Action, using toggle script, but I'm unable to see that script toggle in If flow logic condition.Please refer ...
Hi All, Currently working on a record producer for an HR Service and the request was that if for example person A submits the record producer with a specific subject person (let's say person C), if Person B tries to submit a record producer with the ...
Users started receiving error - “Access to this content denied based on report_view ACLs” when opening published incident report link from email. The same users can open the report and underlying records without issue once they are already logged int...
In my test for configurable workspace I have 'Click a UI Action' step which open the modal: Then, the next step is Click Modal Button but it returns with error FAILURE: Did not find GlideModalMy test step configuration is like this: Do I tested it th...
Hello Community, I am currently working on a catalog item. When we manually update two tasks to Closed Complete and immediately set the third task to Closed Incomplete, all three task states change to Closed Incomplete. Could you please suggest a res...
Hello everyone,How can I set a declarative action that was created for playbook to be able to show a modal upon clicking? I tried searching articles in the internet and what's common in them is to create an UX Add-on Event Mappings which is not visib...
Hi Community,We are using an UI automation tool to test the workspace, and the test case will fail if the panel width has been changed by accident, is there a property to set the panel width to a fixed value for a single user?You can refer to what I ...
Hi, The preview record upon clicking is getting freezed on sc_req_item list view. It is showing preview in list view with BPO_hrquery view but freezed for records with gen_ai compact view. What might be the cause for this ? Thanks,Tiasha
Need to determine a method to add a measurement of time all SCTASKs and enhancement request that starts and ends when State is set to Pending Vendor, then moved out of Pending Vendor state.We may need to add a hidden SLA to measure this, or determine...
Hi,Can anyone offer any advice on this please.In the central header of any workspace, there is the workspace title with a star beside it, making it possible to create the page as a favorite. Taking Project Workspace as an example, if you create a fav...
Hi all ,I need help with role-based list views in ServiceNow.Requirement:I have one table and one list, but the visible columns should change based on role.Employee should see only:NameEmailDepartmentEmployee IDManager (from the same table and list) ...
