I´m creating a new catalog item that will have an html field that must show, before submitting the item, a picture.These picture will be captured by an external integration where I will receive an Base64 content and needs to generate the attachment t...
Hi community is there a way to run flows as a service account that I create in the user table.I can only see options to run as system user or as user who initiates flow. thanks in advance
Hello,I have created an entity type and used a custom table in entity filter. When I open record from a custom table list view it shows me right record title on the top of the form (attached image 1). However Entities (related list of entity type rec...
Good day sorry for asking such basic questions but I am completely new in ServiceNow.I am looking for a way to get some demo ticket data into my a fresh ServiceNow dev environment.When I look into the catalog, I have no clue if there is a correspondi...
Scheduled Job New Features in Zurich Release Q3 2025as we all know that Scheduled Jobs are used to Automate the Execution of any Work based on Time Constraints. it involves the execution of Any Activity mainly as mentioned below:1) Automate the gen...
Hello experts, I am creating a flow designer in which in the output variable, i have comma seperated user's sysid's example ["904aa11993c322909fa4d2fbb9373c16","24206a0f93792e105f36bb697bba102a"]I want to send an approval to all of the users that wi...
Hi,I need to disable rename link of an attachment file when the incident record is not closed. Is there any way?Thanks in advance!
Hello All, We recently went live with ServiceNow ITSM . We have two BU using snow and they have each CAB. The trigger of the CAB flow is triggered based on Approval group of the Service on the form. if the Support group has type : BU1 then trigger ...
Hi Community,I just wanted to clarify something regarding Protection Policies in ServiceNow.Are they applicable only to Script Includes, and only when an application is downloaded from the ServiceNow Store?Any insights or examples would be really hel...
Hello everyone.We implemented ACL-based control to allow viewing the field without permitting value entry. A Business Rule was configured to set field values at the time of data insertion. A Client Script was implemented to visually simulate that a f...
We have users that use Catalog Builder. Then we have users that want catalog items and don't want to use CB, even though their request is pretty simple. A couple variables, simple step based fulfillment. For that, I was thinking we could create a cat...
Hi All,I’m working with ServiceBridge in ServiceNow and need to pass catalog item variables from the RITM (Requested Item) down to the generated Provider Task.Has anyone implemented this before? Specifically:What’s the best approach to automatically ...
I have the scenario, to calculate total duration when incident is put on hold and stop the calculation when incident state is inactive like closed or cancel how to achieve this?
Hi All,we created Data lookup in ServicenowSource Table : TaskMatcher Table : dl_u_assignmentis it possible to put conditions in OOB Data lookup definations (Assignment Data Lookup [dl_u_assignment]) ? TASK Table is common sharing for Incident, Probl...
Dear experts, This is a bit complicated, as I am required to create a new variable with employee titles with a drop-down choice. . there are 480 choices listed in the excel file. My question is how can i import that excel file into question? 2nd...
