I have a (IMO) fairly simple If action comparison that doesn't seem to be working. It is basically checking to see if a catalog variable is not empty, and if it is unequal to another catalog variable. The catalog variables are both reference fields...
Hello All, How do I know who created page and variant on UI builder? It doesn't give information on Setting or page editor. Is there a way to know when two people work at the same time on same UI builder? Thanks
I have tried AI, but I can't get those instructions to work. (Document ID) is not available.
Hi everyone,I'm fairly new to the Now Experience and currently working on a SIR Workspace where I need to add a button that:Triggers an asynchronous REST call to an external service.Once the call completes, reloads the data in a Data Resource called ...
I have a business rule which updates the values in a particular table (let's say Table A) after a record is inserted in the same table. I have a before insert which calculates and sets the value. I have an after update which recalculates if values ar...
Have you ever created a catalog item with a reference variable pointing to a custom scoped table, only to find it doesn't show any results in the Service Portal for end-users? You've checked the standard read ACLs and the Application Access settings,...
I am trying to trace where a field on sys_user table is being populated.It is not mapped in the Transform Map record.However, the field in question is highlighted in orange in the target table.What does that mean? Manager is a reference field.Not mat...
We have an issue where a French topic path does not match the English topic path for the same catalog item (in almost all catalog items). For example:English: IT/Hardware/LaptopFrench: IT/Laptop It seems to skip the middle topic which impacts the sea...
Hi Community, I’m working on an OOB Knowledge Management setup in ServiceNow and noticed an issue with Knowledge Category creation access. Here’s what I’m seeing: We’re using the out-of-box ACLs and UI Action “New” for the kb_category table. ACL scri...
Can anyone please guide me to make myself efficient on ServiceNow Scripting? Please give me a set of questions through which I can brush up my basics and make snow scripting with ease.
Hello ServiceNow Community,I am working on customizing the ServiceNow portal and have encountered an issue with the display of the "Additional Details" tab. Specifically, even though I have not filled out some fields in the catalog request form, thes...
Hi Community,I have come across a weird issue. I am working on use case to import data from MySQL to ServiceNow using a JDBC data source. I have created 5 data sources (one for each table of MySQL). The next step is to map all the loaded data into on...
Hi,I want to create a metric for reporting on Case State Duration, but while defining the metric for the Customer Case and Technical Case tables, I’m unable to select the table values.Is there a way to enable metric definition for these tables?
Hi Team , i am unable to access the script - background . its getting error like Not authorized . someone help me on this what i need to follow steps .i have captured error via debugg . 08:18:31.763 Global TIME = 0:00:00.000 PATH = ui/scripts.backgr...
Hi I have made a custom button thru UI actions. Clicking on it will assign the case to the logged in user and also change the state. I need the button to disappear for that task after its clicked. How can I implement that?The button is Assign to me
