Hello everyone, I want to add the icon to the service portal activity field users icon I basically need to change from avatar to iconI am adding image for reference Basically my requirement is i want to override the avatar with a icon for customer po...
I have a custom table (extended from kb_knowledge). I don't want to use the existing New button but created a new one. This is the scriptvar uri = action.getGlideURI(); var path = uri.getFileFromPath() + ''; path = path.substring(0, pat...
We have multiple vendor instances under the same Company record in HI.Earlier, we could install/update our app from My Company Applications, but now the app is no longer visible on other vendor instances.We also published a new version from the devel...
Hi Experts,I have a Record Producer on a custom table with an attachment variable which is not mapped to any backend field on the target table. I need that whenever an attachment comes from that attachment variable from record producer, it should be ...
Hi, I have this inbound action script below: (function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) { // Prep fields var groupSysID = '123456789...
I have req to stop the duplicates entering in MRVS.MRVS Internal name is temp_workers_for_create_accountsI write onsubmit client script under the variable set. but not working and g_form.getValue('temp_workers_for_create_accounts') is always empty. ...
Hi Team,We have a requirement to enable geolocation tracking for Health & Safety incidents in ServiceNow. The goal is to capture the user’s location automatically when an incident is created (especially from mobile).Has anyone implemented a similar r...
In the standard change. There is OOTB record producer is using to create the template for the standard change. i.e. Proposed the new standard change template. Once we proposed the new template it will create one record in the std_change_proposal tabl...
Hello Everyone, I am wondering how can I get to dotwalk the name instead of sys_id. r_user is a reference record, i try to use: r_user_display_value but nothing works. for (var i = 0; i < rows.length; i++) { var r = rows[i]; var userText = ...
Hello Community,I’m trying to change the State field on a Catalog Item using Catalog Builder, but I keep getting the error: 'Security prevents writing to this field.'What I’m trying to do: Update the State of a catalog item (e.g., Draft → Published) ...
Hello I am having a requirement to process inbound email to add the cc users in the watchlist of the case created. I used this in the flow designer but the short description is coming as empty always in the case record
I am working in UI Builder and have a Data Visualization (Single Score) component. I have added an event handler “Visualization clicked” and configured it to Navigate to another route (list-item-open-tickets).The navigation itself works fine and the ...
I’m trying to publish a Catalog Item after making a minor edit, but when I attempt to save or publish it, I receive the error: “Security prevents writing to this field.” This occurs even when logged in as Admin. I’ve checked for Client Scripts that m...
We have a requirement to make PIR (post incident report) to be available for normal incidents. I installed MIM plugin and modified the UI policies and other script to make this happen. Now this works as expected in the backend. But I want to make the...
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