Hi, How to set 'empty' or 'today' value on the Test Run data Set, while the parameter type is Date? If its not possible, what could be the workaround. I need to validate that the field (type:date) value is empty or Today. Thanks in advance!
Hi Community, I have configured a SLA which is getting paused when the State is one of 'Pending Requestor Information' or 'Resolved'. The SLA pauses correctly when the State changes to 'Resolved' but not when it becomes 'Pending Requestor Information...
I have a requirement to add a filter option that would allow our users to return records created on the last business day.I tried doing this by creating a Script Include to retrieve the last business day (based on a schedule) and then created a Dynam...
I’m facing an issue in ServiceNow where unwanted field-change entries are appearing in the Activity Stream of a Business Application.Examples include:Application Vulnerable Item – Business Application/CI field added/removedPenetration Test Assessment...
Hi @community I am in the process of setting this up at the moment. I have already Did the Prepublished method in Dev but Now we are looking to Promote it too Test.I know that Prepublished is limited to 1:1 mapping.I would take the approach of Self C...
Hi,On our incident table we have the caller_id field and a u_requested_for field. In SOW in the Record Information section there is a contact card for the caller_id user. We also want to have a contact card for our u_requested_for field which is also...
I would like to seek your assistance regarding the Branding Virtual Agent task. I have already completed the task and performed cross-verification to ensure that all requirements were met. However, the task status is still showing as Failed.Could you...
When the playbook activity is completed incident task should be completed and vice versa (if incident task is completed the the playbook activity is completed) This should work in service operations workspace and this playbook should be available un...
Hi,Im trying to setup password using a flow designer but im getting this error:
Hello, We are seeing an issue in our PROD instance where some reference field autocomplete dropdown options are not visually highlighting when hovering over them. Example behavior: When typing into a reference field, the autocomplete dropdown display...
While passing certification exams like the CSA, CIS etc has become increasingly common, relying on exam dumps . This approach bypasses essential ServiceNow fundamentals and OOB capabilities, directly leading to challenges during business requirement ...
We created a many-to-many relationship between Incident and Story table. This allowed us to add Stories to the related list on an Incident record and Incidents to the related list on a Story record. However, when we configured the same related list i...
whenever agent creates any request, all the attachment should be copied from interaction chat to request (REQ/RITM).How to do this via flow designer.what can be the trigger condition and how to look up record
Hi, I am working on Idea portal customization. The portal was already customised with 1 module. I have created new module (feedback) and categories. I have added the new module in the AI Search Profile and AI Search Source. Applied the filter conditi...
Hello, A clients environment was recently upgraded to Australia. I created a custom field on the sn_grc_reg_change_regulatory_feed table and when I added the field to layout it came on as read only even though the checkbox is not selected. I did read...
