Hi,System Apps like CSM etc, have a user preferene menu items under workspace (see image)When the user switches to a custom app, this option is gone. Guessing you have to enable it for any custom applications that need it?But unable to locate any do...
I have Vancouver version & all NLU plugins are enabled and when I click on NLU workbench > Models, it shows the error "Some features may not be available because the connection to NLU Service is not available. Please try again after sometime, if the ...
Hello, We get automated reports from 'notspam@example.com' that are supposed to create a ticket. This has been working fine until recently, now those emails are flagged as spam via X-ServiceNow-Spam-Flag:YES and are ignored. Apparently their SPAM-SCO...
Hello everyone, We have a requirement to highlight certain cell values that are empty in a given table: The requirement is that we want the workflow cells to have a background color of red when it is empty in the Workspace view. I see that something...
Hi All,We are implementing the auto assignment of Incidents to available Agent. It is auto assigning the incidents to available Agents as expected but, I want to limit the work assignment records to Agents, like an Agent can work on 5 Incidents per ...
Hi,In service now, we have oob from a list view an option to do list calculations and for example get the sum of the specific column: How can I add this option to a data table widget in service portal:
The table level, the string field has new line formatted correctly. However, when I hover it on the filed on the list view it's showing as a one single line of description instead multiple paragraphs with the new lines. Can anyone help me if there i...
Hello there,I need some help troubleshooting my data import.The import set shows that the data is loaded correctly :But when I run the transform map, all records are ignored and return the error “Unable to resolve target record, coalesce values not p...
Determine what is needed to enable this feature. (After upgrading the instance to Zurich version the plugin for predictive intelligence is already installed) (from Zurich it comes by default)Configure the OOB "Predictive Intelligence for Incident Man...
Hello Smart People!I have been trying to hide an incident form section like 'notes' for users outside of an IP CIDR. Everything i've tried has not worked. With what i'm doing, it is always hidden or not hidden. Is it because im using the 'user login...
Hi all, i got a requirement that whenever a hr case with Hr service "Service now access" is created, then the Hr group name should be extracted from the description of the case and send approval to that hr group's manager and the hr admin (ex - xyz)...
Hi, Why i can see only one choice when I suppose to see three choices?There is no client script or data policy (i checked)
Hi Everyone,I am facing a persistent issue where PDF files downloaded from Google Cloud Storage (GCS) via a MID Server are becoming corrupted. When the file reaches the browser, it shows "Something went wrong" or contains error text like "Invalid Cre...
use of scratchpad in bussiness rules
Hey All, We are running into an issue with ServiceNow Platform Analytics. When an user schedules an export of a dashboard PowerPoint presentation, the export isn't being sent out. User record is active and has a valid email address. The person expo...
