Restrict write access to some fields for 'assigned_to' and 'assignment_group'
For Issues form, I want 'assigned_to', and 'assignment_group', users to be only able to modify certain fields. How to achieve this using ACL?
Forum Posts
ServiceNow and DUO integration
Has anyone integrated ServiceNow and DUO? Could someone provide more help on what I would need to do in ServiceNow side to integrate with DUO? Thanks,
Replicating Classic UI Behavior in UI Builder for a Custom Portal
Hello Members, I am researching how to design a UI Builder layout that behaves similar to the ServiceNow Classic UI for a new custom portal I am building using UI Builder. The requirement is to have: A fixed header (banner) at the top A fixed ver...
Knowledge Article Translation
How to show knowledge article in default English language to logged in user if translated version of knowledge article is not present in user's preferred language?Tried to set system property 'glide.knowman.search.default_language' but still it is no...
Issue in the asset table list view
Hi Team, I have two users one user is Active(with itil role), second user is inactive(with no role).I have impersonated with 1st user, in the list view of alm_asset.LIST in native view, I have checked with asset tag, Assigned to is showing Same I h...
How can we add fields in one of portal widget
Hi Team, There is requirement to add fields in the highlighted section in the portal .Can someone help that how can i add the fields here. thanks
Update comments within Approval
I have a Catalog Item which allows you to select up to three items from a list collector. Once the user submits, their manager has to approve each item that was requested. Once approved a task is created for the appropriate team to work on it. This m...
Interaction Record Type Defaults to "Email" When Creating Case from Customer Portal – How to Set It
Hi Community, I have created a Record Producer to create a Case from the Customer Portal in ServiceNow. The record producer has some variables, and it successfully creates the Case. However, I noticed that whenever the Case is created from the portal...
Flow Designer Subflow: “If Contact Exists” Condition Always Evaluates False After Contact Creation
Hi Community,I’m working on a Flow Designer subflow that handles Contact and Case creation when a new email is received via the email channel in ServiceNow CSM.Here’s the logic: Below condition is evaluated as false, even new contact record is create...
Workflow approval script is not working in requted item
Hi All, I am using the scripts for the individual approval based on the group person, for the catalog approval Here is my code for the request item current.variables.please_select_sr_approval when i put logs it was printing, but unable to send reques...
How does Scripted REST API PATCH Work
Hi,Im currently implementing an integration between my instances but im currently lost in the scripted rest api within PUT and PATCH resource.the error response always is this in PATCHREST Msg Outbound - RESTMessageClient : Error executing REST reque...
Need Help: Make Attachment Mandatory on submission Only When Subject Person’s Country = India
Hi Community,I’m working on a requirement for a record producer in Service Portal where:There is a reference variable called Subject Person (points to sys_user).If the selected user’s country = India, then at least one attachment must be added before...
How to pull a List collector type field into the reference field type in flow designer?
Hi all,I have a requirement to display the records of a list collector variable to the field of type reference through flow designer. I have tried the script: var name= fd_data.trigger.request_item.variables.name.getDisplayValue();return name;But it ...
Call Email client from UI Action
Hi,I have a requirement where I want to call an email client template through a UI Action. I have 2 email client templates on the same table. What I want to do is call one template from the OOB Functionality and the other using a UI Action.Now the is...
Resolved! Send remainder mails incident state is On Hold and On Hold Reason - Awaiting for caller
We have a requirement related to the Incident record. When the state changes to On Hold and the On Hold reason is Awaiting Caller, we need to send an email notification to the caller. Additionally, if the incident remains in On Hold with the same rea...
