How to make widget checkbox mandatory
i have a checkbox in my widget html:<label> <input type="checkbox" ng-model="c.data.accepted" /> correct</label>this is not a mandatory checkbox, how do i make it so?
Forum Posts
Configure AI search in portal to support multiple languages while searching catalog items
Issue: If a user's preferred language is set to English and they search for a catalog item in another language, the search does not return the correct results. We have confirmed that the catalog items are translated and that the translated texts are ...
SOM OOB Functionality is not working
Hello all,I was able to connect between Products offering catalog to his categories to their products offering. The problem is that when i create a new Opportunity, and i want to add Products using the Catalog Tab, when I click on the ‘Add’ button no...
Can you run an ATF test case with multiple values?
For example, say I have an ATF test that creates an Interaction and sets a field on that form to a specific value, and verifies that certain fields are auto-populated based on that specific value, etc. Can you have some sort of collection of values o...
Trigger ID is not populating in assesment instance table
Hi all,I created a survey and a trigger condition on the Incident table, but I’m not able to see the trigger ID in the Assessment Instance table. However, when I created the same setup for the sc_task table, the trigger appeared correctly. Can someon...
Sidebar discussion in workspace
Hi Team, Is there any way to restrict visibility of sidebar discussion in activity stream for opened for user. It must be available for agents, but if user with native role if they search the case, if shouldn't see it and join discussion.
add drop down menu to widget
Hello. i need to add one of my dropbox to a widget, can i do this in html? Where i get the dropbox from backend and display it in the widget? dropbox name u_choice_3
UI Policies Not Applying Correctly for Case Variables
Hi Team,We need to ensure that variables are initialized when a case is created or transferred between services via the agent workspace, similar to how it operates through the ESC portal.To achieve this, we're using a Business Rule that triggers when...
Cant find the view i need to edit
Hello.I have a view in backend where i have all the fields i want, but when i go into the form on our portal the field i need is not there. I gone over all the views on the form and none of them are the correct one that is displayed in our portal to ...
TRUE/FALSE box be mandatory
How can i make this true/false mandatory?i tried to edit it but there was no options for it.
Third party chatbot integration with ServiceNow
As part of new integration , we need to create service request(HR case)from third party chatbot in ServiceNow .In the current case user will search for KB article and if no relevant response found then able to create ticket .The Issue we are facing w...
Detecting Duplicate Client Scripts Using a Background Script
Hi All, This is my first try at writing article here on the community, its about a Client Script Duplicate Audit script. This background script identifies duplicate client scripts on specific tables such as incident, change_request, etc. Its goal is...
Check if Name of Supportgroup is already in Use
Hello everybody, We have a Requirement for a Catalog Item, to enable Users to order a new support group.The users can enter their preffered group name into a single line text field for which i would like to implement a validation, so that group names...
ACL Controlled by reference option not working in Yokohama but working in Zurich
We have to differentiate the portfolio data for two groups , sp we created security data filters for that and then we also wanted to separate for Projects/Demands so we tried by controlled by reference option giving pm_portfolio table for two differe...
Unable to Start Virtual Agent Conversation While Impersonating a User
Hi, I’m currently unable to start a conversation through the Virtual Agent while impersonating another user. A popup appears when I attempt to open the Virtual Agent — please find the attached image for reference. Could you please look into this iss...
| User | Count |
|---|---|
| 132 | |
| 50 | |
| 35 | |
| 18 | |
| 17 |
