We are in the progress of upgrading from Xanadu to Zurich. We promoted our DEV and TST instances to Zurich, and one thing we have noticed is that the Search functionality on the Service Portal no longer seems to work. It was reported to us by a use...
I am really stuck on this and could use some basic, step by step instructions. I'm trying to learn how GraphQL works within UI Builder. I've spent a considerable amount of time trying to learn GraphQL - but I really can't find any basic steps for UI...
Create UI ActionGo to: UI ActionsTable: (e.g., Incident / your table)Check:ClientWorkspace Form Buttonfunction onClick(g_form) { // Replace with your Record Producer sys_id var producerSysId = 'PUT_YOUR_SYS_ID_HERE'; var url = "/com.gli...
Hi Service Now Community,I am planning to build a custom form/plugin in Service Now and would love to get your insights and suggestions on the best approach to take. If you have experience creating custom forms or plugins, could you please share your...
Hello Community,I am working on a requirement related to a Service Catalog item that uses a Multi‑Row Variable Set (MRVS).Use CaseA user submits a Service Request that contains multiple rows in an MRVS (for example, 10 rows).The request goes through ...
Creating UI PageHTML<g:ui_form> <table style="width:100%"> <tr> <td><b>Assigned To:</b></td> <td> <!-- Reference field --> <g:ui_reference name="assigned_to" table="sys_user"/> ...
Has anyone done an integration with Platform9 Private Cloud Director using web services, flow designer or integration hub? Customer is not using cloud discovery so need a solution that can use API integration to Platform9 PCD. Thanks,John
Hello CommunityI just got struck at Dashboard Movement to test where I have created the DASHBOARD directly from platform analytics and added data source conditions from there in order to pick relevant data rather than generating reports and adding it...
Hello Experts,I am troubleshooting a routing issue where a Virtual Agent chat did not reach any live agent, even though multiple agents were shown as Available on the Chat channel at that time.Issue Summary:I would like to understand whether there is...
1. Developer Site Login Error I am currently unable to log into the ServiceNow Developer Site developer.servicenow.com . After entering my verification code, I am redirected to a "Now Support" error page stating: "Sorry, you can't login with this Ser...
Hi Team,I have a requirement to build a search page with custom UI for which I need to get the oob search results to use in the html. Can you please help me how to achieve this. We are using OOB Faceted search widget and property AI Search Enabled is...
Hi Team,I have recently upgraded my PDI to Austarlia version and installed a Customer Service Management com.sn_customerservice plugin. I'm encountring a strange issue here, the CSM/FSM Configurable workspace experience is not loading in UI Builder i...
Hi Experts, Can we customize - "Unauthorized Change Task" only for specific classes and specific attributes ?In case yes, could you please share the steps of the customization ? Thank you.
Hey All, We are building a technical board for a client within Platform Analytics (technical editor). We added a filter to the technical dashboard. We noticed that the filter conditions aren't being saved when users apply them. With inline dashboar...
I have created a Catalog Item in ServiceNow with a Multi-Row Variable Set (MRVS). By default, it provides Add and Remove All buttons.I would like to add a custom button called “Bulk Add” next to the Remove All button. The purpose of this button is to...
