Hi Community, I am currently following the guide "SCIM Provisioning from Microsoft Entra ID" to configure user provisioning [1]. https://www.servicenow.com/community/developer-blog/scim-provisioning-from-microsoft-entra-id/ba-p/2984734 I have suc...
Say I have a specific virtual agent. I type in something like "ABC Customer Questions" and press enter. The topic that should show up is an existing topic called, "ABC Frequently Asked Questions". No other topics should show up. How would I enable th...
I’m reviewing a custom requester-style role in ServiceNow called service_desk_user and looking for community input around licensing.The intent of the role is lightweight access — submitting requests, viewing records, and interacting with the Service ...
When upgrading from Washington to Xanadu, one workspace's UI Actions have disappeared. All the UI Actions appear in the ui_action table, they are all marked to formulate in Workspace and all are in the declarative action table. I have checked the upg...
Hi community, good day. I have a question regarding the relationship between Service Offerings and Commitments in ServiceNow. I want to understand how these two are linked to each other. As far as I know, this linkage appears through a related list, ...
Hello, This is a scope application. When the form loads, the following message is displayed: This message was configured in the Messages table. I am trying to determine where it is being called from. I have checked the Business Rules and Client Scr...
Hi everyone, We’re looking to customize Change Management to allow Change Managers to manually trigger a CAB approval request on a Change Request—even when it doesn’t automatically flow into CAB via the standard state model. This is to meet our busin...
I am trying to make my Delivery Method field be auto-populated to Shipping or In office if the User is working from home or not.I have created the "working from home" variable as True/False in the sys_user.listThanks
Hi Folks, We’re building a Change Flow in Flow Designer that triggers parallel approvals for multiple Business Units using “Do the following in parallel.” The approvals are created correctly, and each branch waits for responses as expected. We have t...
Hi All,I am automating the Change module and trying to complete the Risk Assessment using ATF. I used the Click UI Action step to open the Risk Assessment popup. After that, I used the Set Component Values (Custom UI) step.While retrieving the compon...
Hi everyone,I’m working on a Service Catalog item where I need to control the editability of a variable based on group membership. If the logged‑in user is a member of the selected Assignment Group, the variable should be editable,For all other users...
Hi Everyone, Configured BR's and Properties as per community suggestion. But Facing the below issues, 1. Approvers are getting added twice.2. Once Approvers approving the state of demand not changing into Approved.3. When Refreshing window Same Appro...
Hi everyoneI have requirement to export excel file from ‘sys_attachment’ table from servicenow to midserver file path location. I need variable information also so ‘export sets’ feature won’t help me in this case.so something like flow designer with ...
I have one requirement that, when we search catalog items in virtual agent some links will occur if we click on that it should take us to the service portal, instead its showing a pop up box. Can we redirect it to portal by any chance. Can please fin...
Hi all,What are the courses need to learn for cis- data foundation exam . Thank you,Poonkodi
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