I have a requirement where, when a user selects the Sr. Director from the dropdown the approval has to go to that Sr. Director. But when the user selects Sr. Director from the list, the approval is skipped. It works if the Group or Specific user is a...
Hello everyone, Could you please help me to create the Scripted rest api where I want to create one requested item of particular catalog with add an attachment kindly share me the steps to do this?Regards, Keshav
I am developing an application for a client and it has a Script Include that needs to be encripted when I deploy it to the client's instance, because it is my intelectual property. However, when I try to select the "Protection policy" to "Protected" ...
Hi All,We recently configured nowAssist with VA and need to make sure it is set to be available to a pilot group only at this time. I saw a configuration on the agent chat (Now Assist in VA Chat Config) where we can add a role, however that looks lik...
Hi,I am looking for help with my script below. I need the script to display/print the question on if the answer is "unknow".(function runMailScript(current, template, email, email_action, event) { var daText = ''; if (current.variables.discussi...
Hello I have a requirement that, "Payroll has a monthly cut-off date defined in an annually updated calendar. Any pay element claims (such as overtime or allowances) submitted after the cut-off must still be accepted but will not be processed until t...
I have a client script and script include which im trying to use to narrow down the results available to select from a reference field. So far i have verified it returns the correct data (an array of sysids), but when I check if it sets that data in ...
Hi, I have a custom app I am making in ui builder and I am wondering if someone can help me with a updating a the script on a ui action so that after I submit a form, it goes back to the list view of the form just like in native ui. I tried the...
Hi Team,I’ve installed the Guided Self Service plugin in my DEV instance. After activation, I’m unable to find it in the Application Navigator—typing “Guided Self Service” returns no results.Interestingly, in my PDI, the same plugin shows up in the n...
I have to create a calendar view report for a catalog item. The requirements are as follows :When the SCTask(s) are created,Then:The given request should be pushed to have a calendar view and the calendar should be viewable from the SCTask(s)Upon cli...
Hi Team,We have installed the Conversational Integration with Microsoft Teams plugin in our instance to integrate with Microsoft Teams. After installing the plugin some UI actions have been imported in the system with name 'Start Microsoft Teams Chat...
Looking for some help from ServiceNow with my PDI.
I've got a catalogue item where a user can input new different departments into an existing business application:What I'm wanting to add is check if the path to the current Business Owner's department aligns to the proposed Business Owning Business U...
Hello! I have a problem with a Business Rule in Servicenow which is based on the sys_journal_field table (to prevent duplicate comments from happening).The problem is that when I impersonate a non-admin user and post a comment, the comment is posted ...
I'm working on a catalogue item and we've got a requirement where a user can't input the same name as an existing entry in the business application (cmdb_ci_business_app) table:However, what we've noticed is that if the existing Business Application'...
