I've got a catalogue item where a user can input new different departments into an existing business application:What I'm wanting to add is check if the path to the current Business Owner's department aligns to the proposed Business Owning Business U...
Looking for some help from ServiceNow with my PDI.
Hello! I have a problem with a Business Rule in Servicenow which is based on the sys_journal_field table (to prevent duplicate comments from happening).The problem is that when I impersonate a non-admin user and post a comment, the comment is posted ...
I'm working on a catalogue item and we've got a requirement where a user can't input the same name as an existing entry in the business application (cmdb_ci_business_app) table:However, what we've noticed is that if the existing Business Application'...
Afternoon, Does anyone know anyway to stop overflow hidden from being applied to the highlighted value field of the form component in workspace? The piece I'm having an issue is the class on record view "now-highlighted-value-label will-truncate". I...
Hi All, The ACL created on the task_sla table currently allows application-specific role users to view SLA records for all tasks across the instance. While this behavior is working as designed, users are also able to see Task SLA records belonging to...
Hello Devs,I have 3 different views for changes, normal, standard and emergency. I want to force the views when the requestor is clicking on the tile to create a change from the sn_chg_model_ui_landing page. I tried updating the interceptors for chan...
When a user replies to a notification email, can that reply be logged automatically in the record’s Activity/Work Notes/Additional Comments?If this is possible, what is the recommended approach
Hi Devs, I am having issue accessing the target in the ETL defintion in an IntegrationHub import. I am trying to update the records on the target in an onAfter script. I cannot access the target object, when I log it, the target returns undefined and...
Hi everyone, By default on both Technology Service (cmdb_ci_service_technical) and Service Offering (service_offering), there is a knowledge article related list. I'm trying to find a way to associate KB articles to it but not sure how. When I conf...
Hi There, I have a subcategory table that has name, dependent value (category) and business application. I have a reference qualifier on a sub category field that is looking at application and dependent value and populating sub category. In the same...
Hello,I would like to set an advanced reference qualifier that dynamically limits records on a reference Field 2 [u_field2] basing on what the user selects on another Field 1 [u_field1]. Field 1 and Field 2 are reference fields which reference the sa...
Hello, I have difficulty to setup advanced qualifier, and hope someone can give me some idea. I have two fields called ‘Owner department’ and ‘Catgory (DX)’ on incident form. Both fields are reference field, and are referencing another table (u_corpo...
Hi all. Working in a domain separated environment and have a requirement for the 'Assigned_To' field to be filtered based on the user being in 2 sys_user_group--the selected 'Assignment_Group' as well as another Visibility group. I've tried:1. backgr...
In our DEV system, there are a handful of old workflows (Workflow Editor, NOT Flow Designer) I have checked out for various reasons. Sometimes it is because you need to check it out to investigate it and see a "friendlier, more complete view of the ...
