As mentioned, I want to invoke an AI Agent which I developed in the AI Agent Studio in a Virtual Agent Topic.According to the official documentation, we have to use "AI Connector" Utility and choose "AI Agent" option from "Choose custom skill" drop d...
HI:I am looking to have an interactive filter on the incident table Caller id field as well as Assigned to field but only one of them seems to work. Can you tell me what I'm doing wrong? but interactive filter is only filtering on the assigned to no...
Is there a way to create a report to show incidents (changes, problems, or any other tasks) that were created for CIs listed in a Dynamic CI Group. If not, what are the alternatives? How else can I group CI and then perform analysis on CI in that gro...
Hi all,I'm trying to test the template functionality on the Incident form using ATF. At the bottom of the form, there's a 3-dot button that opens a pop-up list of templates (e.g., "Incident Call Type", "Major Incident", etc.).My goal is to create one...
Hello,I am new to the ServiceNow platform and eager to begin my journey in both ServiceNow Administration and Development. I would greatly appreciate guidance in helping me understand the best way to learn everything from the ground up.Please suggest...
Hi All, I’m exploring the AI capabilities available in ServiceNow and would like to understand them in detail. Could someone please share:A list of the current AI features/capabilities in ServiceNowThe official ServiceNow documentation links for each...
Dear Team,On the incident form, next to short description we have knowledge search option basis the short description of that incident . But in my prod instance, that search is not working. When I am removing the short description from the search bar...
In the incident form there is a reference field configuration items, which when open from incident form then we can see 3000+ CIs. How can we make it in such a way that for users with not admin role should be able to see only those CIs whose class is...
Hello All,Please help me to sort this issue, when I'm loading the EC Homepage with admin role it is working as expected, but when non-admin user is loading the page, they are facing as issue getting as error 'ApprovalDelegationUtil undefined, maybe m...
I am aware of the Choice Data type and that the choice data use the sys_choice form. However, a recent directive from our Solutions Architects have prevented us from using the Choice Data Type for anything that isn't considered as a "core" field. We ...
Hi All, I'm facing one issue that the variables from the Service Catalog item is not properly visible in RITM. Please refer below screenshot. In my catalog we have multiple fields, based on previous fields selection we hiding and making few fields m...
We are creating a Dashboard where we want to use Multiple content block which are able to filter the data but ones we are adding a new filter there . The first added filter stops working. Attaching the screenshot of the Dashboard:Code used in genral ...
Hi, we are converting our workflows to flow designers ,in our workflow we have "Wait for workflow event " ,how we can convert this activity in flow designer ?
Hi all, wanted to try the GRC: Policy and Compliance Management module in a PDI. I am just double checking am I right in assuming that I am allowed to install Paid plugins in a PDI - its just you cant to this in production instance without a licence.
Hi Team, We have configured our flow from ServiceNow to Slack (Delivering Required Notifications). Now we have to configure the bidirectional setup i.e. sending information back from Slack to ServiceNow which primarily includes Approval Action as wel...
