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I have a customer who wants to understand how Enterprise Architecture (EA) can be used to identify redundant business applications and demonstrate cost optimization opportunities.For example, both Jira and ServiceNow are being used for project manage...
Hi Community,I am facing an issue while importing data in TCO table (sn_apm_tco), so when I am importing data via import set after import is complete every field value populates except 'cost'. Can anyone please help me to know why this is happening.T...
I had a request to capture all the URL's that my organisation manages into service now, Since I mostly focus on APM I considered putting them in APM but I could not make sense of where they would fit. I asked my teams locally and they said they coul...
Hi, We are trying to build an architecture solution on how to plan for integration with ServiceNow to an external data lake system. Its a unidirectional method(SNOW> External System) and they need data in any form on daily basis. Can anyone suggest ...
We are looking at different products to help us plan, document, execute and track our Disaster Recovery testing. Anyone here using BCM within ServiceNow for this? Interested in your feedback. Thank you.
I am wondering if anyone has come across any way to suppress SMS messages in sub-prod environments.
Hello,I wanted to ask advice. We can see new menu items within Business Architecture 1) Value Streams, 2) Value Stream Stages. I am judging these based on the definition of a value stream within Business Architecture, not the definition within "Valu...
Hello Everyone, As an organisation we are building a list of all business applications and all digital interfaces/integrations, then using this as a basis for drawing our "application landscape". This is pretty straight forward when a SaaS platform ...
Hello all, What role is required to view the investment portal? The docs indicate that the Create an investment board (servicenow.com) it_project_manager or it_project_user is required to create the investment board, but what if we want users to ac...
I recently sent out application health assessments using the assessments framework in ServiceNow. I gave people 3 weeks to respond. Should have been long enough. Alas, I had about 5 people with in-progress assessments that did not complete them befor...
Trying to set up the virtual agent and I need to control what is being displayed in the Promoted topics when the Virtual agent starts a new conversation. I am trying to follow the instructions from Promote or demote LLM conversational subflows, acti...
Can someone tell me the advantages and disadvantages of creating software models with only the major version. I want to know how does that affect the enterprise architecture TPM and TRM if a software model contains multiple discovery models with diff...
Hi Experts,We have 3 layers of Business Capabilities in our Business Capability table (we do not yet have the APM module).The BC's all show their parent BC's except for the Root levels (Parent or Child) within the BC table. I am able to relate a BC ...
Greetings all, Has anybody come across the scenario where a Business Application is NOT expected to have any downstream relationships? If so, how do you identify and track those BA's versus BA's that SHOULD have downstream relationships? We want to e...
Hello community! Just wanted to post a question to hear your thoughts on something where I think I know the answer, but the outcome is still bugging me. How exactly are information objects supposed to be related to Business Applications? Yes, I've re...
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