We're moving to the Workday public cloud in the next year, and so all instances of our Workday url will need to be updated. As you can imagine, we have many links to Workday pages within our Knowledge Base in ServiceNow, and we have a large volume of...
While setting up the HR Triaging Dashboard, we are not able to show names for the lanes on the top as headers. How do we enable the names to show up?And is the concept for an admin to configure it and share that or each person is supposed to configur...
Hi,We have issue with user behavior. I am looking for inspiration.We send out notification on Awaiting acceptance. User goes to the portal, leaves comment but does not click on 'Reject' solution. DO you have similar issue? Do you have any ideas how t...
Hi all, I'm working on implementing Onboarding Journey for our new hires. But I've a big question in design.How can we start a onboarding journey for candidates (who have not joined the company yet)Because ideally their HR Profiles are created only 2...
Is there a way to link a specific knowledge article in an HR Response Template? It would save a step to just have the link in the response instead of also attaching the KB to the case. Thanks!
Hi All,I've been wondering what's your best practice or suggestion for the following scenario we've recently had: - Externals can create HR cases, but cannot access our knowledge bases.- An alumni employee created a case asking a question.- HR Agent ...
Hi Team, Good day! Could someone please let me know, how widget 'Standard Ticket Conversation' is being called within widget 'HRM Todos Summary' ? I need to replace with one of custom widget, however I am not able to find out the script which is call...
I have two forms.Form 1 with "Abc" Hr service. It has journey configurations and Lifecycle events.So, activity set is launching once the lifecycle event case gets created.form 2: with the help of script, I'm able to add same hr service which is being...
Hi,If i click on "Add link in email" link, auto populate the opened for user in "To" under compose email.I tried to find the "Add link in email" link in cxs_ui_action_config but is am in right place to configure the scenario?Can anyone please help on...
In HR Agent Workspace, there is no filter or condition for Opened For and Subject For fields, how can we add a condition here that it should only display users with HR Profile.
Hi All, I am using advanced trigger type to check if the previous activity set is completed or not using the below script, along with the additional check in HR Profile (Parent Case->HR Profile->Custom Field). Expectation: If there is a value is the...
Hi all, first post here so bare with me We're looking for a cleaner way to handle asset retrieval when employees are offboarded. At the moment, our HR cases kick off some IT tasks (AD disable, laptop recovery, etc etc), but the actual process of gett...
Tab is always 'Loading visualization data' and will only display correctly if Refreshed in Platform Analytics Dashboard. How can i restrict this behaviour?
Tab is always 'Loading visualization data' and will only display correctly if Refreshed in Platform Analytics Dashboard. How can i restrict this behaviour?
Hello everyone, I am working on the third task of the Human Resources (HR) Fundamentals Simulator. I verified everything, but the lab won't be validated. What can I do to proceed the following labs? Thank you so much in advance.