how to deactivate the obb Reports

flow stage view in a HR cases

Hi! I found this "flow" visuals when I was working on defects/Epic and I wonder: Is it possible to show this on HR cases (i.e., show case state flow visuals)Curious if this has been asked/looked at before. Appreciate any leads. Thanks!

Assignment rule script

HiThere's a record producer variable  what's the nature of inquiry which is select box type based on the selection of the values assignment group should auto populate in hr cases. There a value called documents upload in what is the nature of inquiry...

"Schedule a meeting" HR Task - Outlook Calendar Integration - Guidance needed on how to implement

Hello, In this HRSD blog post (also copy/pasted below), there is an HR Task type "Schedule a meeting" that allows HR Agents to:1) Schedule a meeting with an employee via the "Schedule calendar invite" button.2) View the availability of the employee v...

Best practice for variables on HR Cases/HR Tasks

Hey everyone, I'm looking for what is the best practice regarding record producer variables on HR Cases and HR Tasks.  Currently, we are writing the variable values to the case description field. As our HR team has been maturing their processes, they...

"Actions Button Missing on My Requests Screen in Employee Center When Language Set to Hebrew"

Hello Community,I’m experiencing an issue in ServiceNow Employee Center. When I view the "My Requests" screen, the "Actions" button is visible and works as expected in English and other languages. However, when I change the system language to Hebrew,...

SLA notification is not getting triggered for the group or user

I was working on an SLA notification built on the task_sla table.The conditions are:Has breached is trueThe WHOM TO SEND  are set to task.assigned_to and task.assignment_groupThe issue is that even when Has breached becomes true, the notification is ...

How to Automatically Set "SLA Breached" Checkbox on HR Case When SLA is Breached on Task SLA Table?

Hi Community,I need help implementing a requirement related to SLA tracking in HR Cases.Whenever an SLA attached to an HR Case record is breached (i.e., the "Has breached" field becomes true on the Task SLA table), I want to automatically update a cu...

employee center

Hi Everyone ,  I have a quick question. I need to create a clickable link that opens in a new tab when the user clicks on the "Salesforce Access" option. I know this could be done using Quick Links, but I’d prefer not to use that method due to specif...

Configure an HR service

Hello Experts, I have started working on hr simulator , I have reached till hr service but I am kind of stuck here, I have updated  hr service and one manually as per the instructions, but task is not getting validated. Could anyone guide me for this...

How to add Chat Menu item in ESC pro Header beside HR Mega menu

Hi All, We have recently upgraded our Employee service center to ESC pro and have installed HR Taxonomy. Now we have a requirement to add "Chat" Menu item(Which will open the chat window and start VA conversation) & "Call" Menu item(redirects to an a...

HR Task (Type- E-signature)- How to populate parse/data dynamically on the pdf template from tables?

Hi All,Can someone please guide how can we achieve the following use case - HR task (Type- E-signature) to be assigned so that assignee can provide digital signature (using OOTB E-sign capability only, no third-party integration for e-sign). OOTB for...

What is the OOTB security on the sys_attachment table?

I would assume that non-HR users (users without an HR role) would not be able to view attachments to HR Cases and HR Profiles from the sys_attachment_list.do. Does the security on the sn_hr_core_case and sn_hr_core_profile tables apply to attachments...