Hello - For those that have manual interview management in the Employee Relations module; do your agents generally type the interview directly in ServiceNow as it's happening or document in Microsoft Word for example & then upload it as an attachment...
Hello HRSD community.My organization currently uses Data Filtration to secure some HR Case and HR Tasks records. I have learned that Data Filtration is being deprecated and being replaced with the new "Security Data Filter" functionality: https://www...
Hi, I have an requirement where for a virtual agent designer topic if the user selects none of the above it generates an ai search topic with view quick links and knowledge articles, in that answer we want to add one more quick link. How is it possib...
Hello ServiceNow Community,I'm looking for advice on implementing a data provisioning request workflow and would appreciate any insights.My Goal:Employee-side Approval First: The request first requires approval from the employee's side.HR Fulfillment...
Hello,I have a requirement to send birthday wishes notification to users and the notification content will contain happy birthday gif image. It is working in preview email in email logs, but not working in outlook.I have stored gif image on image tab...
Hey everyone,I’ve been digging into AI Agents in ServiceNow, and a lot of the most common (and out-of-the-box) examples are in the HR space; things like onboarding, journey efficiency, and lifecycle event management.That makes sense as a starting poi...
Hi communityI was trying to create a HR request to raise a movement on portal. I created a catalog item under manager HR catalog>HR system. When I submitted the request on the portal, I got error: Stage cannot be set for this task. It's a record pro...
Hi Everyone,Hope Everyone doing Good!! I want to migrate audit history along with comments & attachments from Salesforce to servicenow.Even implemented case migration already.Suggest me best approach with detailed steps. Thanks in advance. Regards,
HelloCould anyone tell me why I can't see "Document Templates" in the All menu of my Yokohama PDI,even though I'm logged in as an admin user?
did anyone try to turn off "resubmit approval" logic and run with new approval in case of rejected approval. I am aware UI actions can be customized but hoping for OOB solution.
Context: I am trying to implement the oob My Favorites Widget(ec_favorites) from Employee Center into my own portal. I want the favorited articles to show up on the oob widget. I am getting a message on the widget "You don't have access to 1 of your ...
Hi,I am trying to work on HR case approvals, but noticed that when the HR case is created and needs approval, it can only be approved using EC and not in HR Agent workspace, tried this as HR admin as well. Has anyone faced this before, if so what's t...
Hi,Can anyone share the latest suite of applications in HRSD along with the categorization? If any pictorial representation is available it will help.Example: Journey Management is part of HRSD Enterprise; Agent Workspace part of HRSD Pro and likewis...
Hi, I have noticed that Change Start Date HR service can be invoked from UI action under "Actions" option on the Employee Center and My Requests How this OOTB is configured?I would like to know this configuration to reuse similer situations such as C...
ServiceNow Zurich transforms HR Service Delivery (HRSD) into an AI-powered, experience-first platform. Think of it as upgrading HR from “paper-pusher” mode to “people superhero” mode—faster, smarter, and more intelligent.What’s New vs Previous Releas...