"Work notes on incident forms where the assignment group is 'Desktop support' should be visible only to members of the 'Desktop support' group."Can we restrict Create and Read access of Incidents to only 'Desktop support' group members?
Hi, I had a requirement to pre-populate a name field on the generated pdf document template with the value added by the end user from the record producer, I tried the below code but it is not working, can anyone guide me on this.
In the HR Service Delivery (HRSD) module, an HR service can be assigned to a different COE table than its associated Record Producer. For example, an HR service might link to the HR Payroll Case table, while the Record Producer creates records in the...
I did an integration with the SuccessFactors Spoke to pull in worker profile information. For some reason when the subflow "retrieve worker profiles" runs, it only is pulling in 500 users and we have about 30,000. However, when I test run the subflow...
how to increase the default height of the description field in the HR workspace of servicenow without using the scroll or using the icon to drag and increase the height?
Hello, I have a HR Service that has a template with State = "Ready". When I submitted the catalog item for this service in service portal it is working, the case is set to READY. But when I'm creating this on the Create HR Case module (sn_hr_core_cas...
Hi, Community. I have run into a problem in UI Builder list component.When I try to change the filed value(Type: boolean), it says: Security prevents writing to this field.1 record(s) do not have a valid reference. There is no UI policy or configurat...
We started using the standard ticket page for HR a few months ago and have found that our watch list users can't see the case header information like "opened for", "assigned to" and watch list". Is there a way to update their view to add this informa...
Hi, Community!Seeking ideas for improving communication with HR agents about upcoming releases, feature additions, and upgrade changes.Currently, we hold bi-weekly meetings with process owners/managers, but I'd like to leverage ServiceNow's Agent Wor...
I have a list of employee documents in ServiceNow, but the options within the dropdown are not clickable. When I click on any of the options, nothing happens, and it also displays "No Matches Found." How can I achieve proper functionality where selec...
In the HR Agent Workspace, I want to add an Employee Documents section similar to the one shown in the screenshot (with options like All Documents, Disciplinary Notices & Documents, Employee Verifications, etc.). I’ve tried adding it, but it hasn't w...
Hi Everyone, Can someone explain what are generic accounts in ServiceNow ?Their significance, any article related to them, why are they not visible on normal forms ?Thank you
Hey All, We are experiencing an issue with email responses from requestors when they reply to a comment in an HR Case using their mailbox. The problem is that, instead of their responses appearing within the HRC activity stream, a new INC is being cr...
Hi, When the HR service of the HR case is changed to a different CoE table, the current record will be removed and a new record will be getting created with the details in the corresponding changed HR service table. So it opens the new record in the ...
Hi, I would like to add HR service "Probation Period Evaluation" in our onboading lifecycle event.I have created the HR service and record producer and placed the HR service in the Onboarding Lifecycle Event as an employee task with HR service Task T...
