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Report on the Previous assigned to User on the HR Case

Hi All, Is their a possibility to report on the previous assigned to user on the HR Case, basically I am trying to create a report to get the details of the user who was assigned to the HR Case previously. We dont have the metrics and I am trying to ...

Sagar Rd by Tera Contributor
  • 248 Views
  • 1 replies
  • 0 helpfuls

User experience when searching by Knowledge Number

Hello Everyone, Could you please help on my below issue. I have upgraded my PDI to Utah and when i search any knowledge article with Knowledge Number in ESC on browser HR search bar i could the KB article with editable access. When i search with any ...

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Nagireddy3 by Tera Contributor
  • 1100 Views
  • 6 replies
  • 0 helpfuls

Resolved! provide scripted rest api script for below

create scripted rest api from workday json format users information then look up formatching identi field is xif found, check look up is not particular life cycle event of off boarding,if found check data in payload rescinded is yes from json then re...

AJAYKUMAR G by Tera Contributor
  • 330 Views
  • 2 replies
  • 0 helpfuls

HR Case is getting Auto Closed

Hi Team,When I submit a record using a Record Producer, the case state is automatically set to "Closed Complete." It was working fine before, but now it's not. I've tried debugging with no success.I checked at the HR Service level, but there's no tem...

Sriraj V by Tera Contributor
  • 790 Views
  • 7 replies
  • 0 helpfuls

Resolved! Indicator in attachment icon

Hi Community,Can we have  indicator(red dot or anything) in attachment icon so that agent can have an understanding this particular case have attachment with the help of that attachment indicator.Any help is really appreciable.Thankyou.    

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Drishti by Tera Guru
  • 926 Views
  • 7 replies
  • 5 helpfuls

Resolved! adding note above PA widget

Hi experts,How can we update the note present above PA widget in PA dashboard. I'm unable to find how and where this note is added. TIA 

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si21 by Tera Guru
  • 305 Views
  • 3 replies
  • 0 helpfuls

How to change UI builder Data Visualizer colour and list title?

Hi community,I added a Data Visualiser component for HR tasks on the landing page in UI builder for Agent Workspace for HR case management.However, the component's background is grey in colour similar to the page background. All the other existing co...

alam_sg by Tera Contributor
  • 794 Views
  • 6 replies
  • 0 helpfuls

I have to send notification when category is ABC.

Hi,  I have created catalog item('ABC') and now I'm creating flow for that. When catalog item request has been submitted then it should create 4 catalog task and we are having one field in catalog item that is supplier category that is choice field i...

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How to give trigger condition as email for inbound email actions

Hi,I have a scenario where there are 3 departments HR : abc@gmail.comHR Payroll : xyz@gmail.comHR General : nop@gmail.com I want to keep trigger condition as email for inbound email actions. As all the cases is being submitted through email... I cann...

mania by Tera Contributor
  • 428 Views
  • 3 replies
  • 0 helpfuls

Recently Published or Updated Knowledge Article Widget

We built a widget to show New and Recently Updated knowledge articles. However, the widget is also showing knowledge blocks - which we do not want. What additional customizations can I add to prevent knowledge blocks from showing? We only want the in...

cwillard by Tera Expert
  • 1055 Views
  • 3 replies
  • 0 helpfuls