ITOM articles

Validate MID Server

Validate MID Server Navigate to Discovery MID Servers Click your MID Lab link Click the Validate link Click the OK button Verify that the MID server is being validated. Add an IP Range (if none exists) Click the IP Ranges tab...

Execute Serverless pattern

Execute Serverless pattern This lab explains how to execute the pattern you created, so you can see the Bagpipe CI that is created when the pattern executes. The lab contains the following section: Execute serverless pattern Navigate to Discovery Sc...

Extending Patterns Method #2

Extending Patterns Method #2 in the application Search bar type 'Discovery Patterns' then select the discovery patterns module under pattern designer application Search then select for the pattern named 'Windows OS - Servers' Here we want ...

Pattern Migration

Pattern Migration Log in to your instance If you have not done so already, log into your lab instance using the admin credentials provided at instance registration. Validate the Mid Server Here you will go through the process of validating your wind...

Running processes are not populated through Discovery

Issue: Running processes are not stored on certain Windows Servers Root-cause: This is mostly caused because of the XML formatting issue.In the ECC Queue input record of "Windows - Application Dependency Mapping", you would notice that the HTML encod...

Exporting all Event Rule filters

Creating and modifying a single Event Rule is very easy using the ServiceNow interface, but what if you want to see all of the Event Rule filters that you have in place? I've run across this problem enough times to realize that I needed a way to dump...

Custom Probe/Sensor (Linux Laptops)

As we all know (and you may have heard my spiel 100x's) we classify computers based on their Operating System, network devices primarily by their capabilities. Meaning a Windows Server OS will go into the Windows Server class, Windows desktops in the...

Cloud Management : Invoking Cloud APIs through Scripts

As you build new APIs/Operations, You would want to test just individual operations so that you can focus on your cloud/mid specific logic not how its invoked. In this article , I will share an example of Starting a vmware node through background scr...

Report for Discovery subnet/ip address information related to discovery schedules

Tired of trying to find what discovery schedule contains what IP address or subnet? Check out the attachment below quick solution. When discovery admin needs to see which ip address/subnet is tried to what Discovery schedules, today they will need t...

How to discover AWS resources not discovered by OOB discovery

How to discover AWS resources not discovered by OOB discovery As most of the organizations are expanding their cloud footprint, the need to discover and manage cloud resource inventory has become imperial, I have been working on AWS discovery from s...

Custom credential fields are not synced to mid server

Custom credential fields are not synced to mid server. If a customer has added a custom fields in discovery_credentilas table then from Paris release onwards, custom credential fields are not synced to MID Server. This is done to optimize db query of...

Deploy ServiceNow Monitoring Agent after Cloud Provisioning Request

Post-provisioning operations within the Cloud Provisioning and Governance module got much simpler in the Paris release of ServiceNow due to the introduction of being able to specify subflows built in flow designer / IntegrationHub as an option for ex...

Help Shape the Future of ServiceNow Service Mapping

Greetings ITOM Community! We are looking for folks experienced in IT operations to join remote feedback sessions about ServiceNow Service Mapping, Dependency Views, and related tools. Your input with influence future product direction—hopefully maki...

AWS Discovery Issue with non-default regions (e.g., af-south-1)

DESCRIPTION Leveraging the AWS Master Member account discovery framework, Cloud Discovery triggered for the member account(s) whose, not just default but non-default regions are also activated, fails to fetch the Cloud resources i.e., Discovery fails...

Cascade deprovisioned status updates from VM to Server CIs

Overview Whenever we do the Cloud Discovery then the record(s) in Virtual Machine Instance (cmdb_ci_vm_instance) is/are created and doing IP Discovery against the specific host, post-Cloud Discovery, would create the respective Server CI entry. Now i...

Enabling AdditionalAPIParameters field and using with CFT based catalog items (AWS provisioning)

While working with a customer recently this problem came up. The customer is using CFT based catalog item. As they are debugging the stack deployment, the customer wished to prevent auto-rollback from happening when a CFT based deployment fails. A qu...

Service Mapping Series - Introduction to Service Mapping

Introduction Service mapping is a process that establishes how underlying applications and IT infrastructure deliver business services.Using the service maps makes it easier to identify the root cause of service outages and degradation and prioritize...

Invoke a Subflow from Cloud Provisioning operation for virtual server or any stack item

How to add Day 2 operation to virtual server Theoryhttps://youtu.be/thv80zHsXl0 Ansible Installationhttps://youtu.be/AyLeLvO7oSI Ansible playbook creationhttps://youtu.be/Ktt7y2JgUF4 ServiceNow setup How to add Day 2 operation to virtual server Step1...

Corrupt/Orphan "Contains::Contained by"relationship between ESX Resource Pools is getting created

Issue: Orphan "Contains::Contained by"relationship records between ESX Resource Pools are created in the cmdb_rel_ci table i.e., the parent/child is empty. Root Cause: While creating the relationships, JSONCi script include sometimes passes the empt...

Audit records are not created when the status of the ESX server is changed to retired

Issue: When the ESX server is removed/deleted from the vCenter, vCenter discovery marks the status of the ESX server as "Retired" but the same status change is not recorded in the audit history table. Root Cause and Fix: Discovery updates the statu...