We're inviting ITOM users to be a part of our UX Research Panel and help shape the future of ServiceNow's ITOM products. Your voice matters—and we want to hear it. As a panel member, you’ll have the opportunity to: Get early access to upcoming feat...
Hi All, Our ITSM team needs to create a catalog where they want to populate the Azure VM instances VM family(VM Series A1,B2,etc) values on a catalog so that if any end user wants to change the VM family can select the target VM family on form. I cou...
While creating patterns in discovery, the CI Attribute pane on the right hand side (refer to the screenshot attached) shows the list of all the fields for the selected CI Type. Are these fields treated as temporary variables which will then populate ...
Hello, I have a Tag Key & Value policy that compares Application tag against existing Business Applications: var tagValues = [];var gr = new GlideRecord('cmdb_ci_business_app');gr.addQuery('life_cycle_stage_status.name', 'In Use');gr.query();while (g...
Hi AllAm doing the Gap analysis for the CMDB on Dev and Prod environment by comparing the both the environments. I searched for a sample assessment report in now create but could not get it. If you have sample Gap analysis assessment report for CMDB...
Can anyone guide where, how or the logic of populating value (true/false) of Made change cutoff in Change record? Still new to Service Now.
Hi Community! We’ve installed the Service Graph Connector for Tenable(x_tsirm_tio_now) to bring assets into the CMDB from Tenable. The connector setup was successful, and we received a 200 OK(success) response when testing the connection.The connecto...
What capabilities or best practices are there when it comes to mapping mainframe and SaaS applications?Additionally, please outline any requirements, tools, or data sources needed to support this identification and mapping process.
Hi - Looking in our vCenter environment, I see associated with the Network Adapters attached to Virtual Machines is an "Adapter Type". An example value for this is vmxnet 3. I don't see that this is picked up by ServiceNow discovery. Any recommend...
Hey,1 - Can anyone let me know or provide me the solution that how I can remove the OrderNow/ Submit/ Request button and Bundle button from the specific catalog item, 2 - Also, I want to add a note directing Requestors to check out from the CartPleas...
Hello All,We have added new attributes on attribute mapping in AD "Company" and "Department" but after adding some users still no company and department sync from AD, what possible issue and solution for this?
Hi,we are using the ACC to collect all the data from the servers and do run application patterns as well.We are using the check-allow-list.json from this kb article: Pattern execution on ACC: Sample Allowlist for Pattern Content KB1585764.This one sh...
Hi all, I am looking for a prescriptive description of an Owned by (user) and a Managed by (group). In some 'hoover over hints' places in the system I see the Managed by (user) represents the Service Manager (on a Technical Service Offering for examp...
Hello, I want to understand how others are using the Configuration Item field that is present on most, if not all, the ticket forms (change, Request Item, Task, incident, etc). From my understanding, the Configuration Item field is present on all th...
In Servicenow MID Server user we have updated the new password then restart the server now status is UP but these issue is still showing in the issue tab , how to resolve this issue?MID Server Issue Tab:-------------------------1.Could not decrypt...
What is Process ID? whats use and process of process id in service mapping?
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