What does the future of work look like?It was one of the key themes last week at Knowledge18. Join Senior Director of Product Marketing (and former IDC analyst) Rob Young this morning for a dynamic discussion about the top trends shaping the ESM indu...
I have read numerous posts about making variables visible and even required on Catalog Tasks, but not on Requested Items.Based on various answers and potential solutions I have designed two options that we use Option 1 - create variable on RITM level...
It happened to me several times I had to debug how SLAs are started/paused/cancelled or how the elapsed time or planned end time is calculated. Sometimes they were different requirements to modify something here and there in the way how SLA engine wo...
var vchar1 = "{"; var vchar2 = "}"; var vsearch = ""; var vstring = "TRYTOPUT{MYSTRING}HERE"; varpos1 = 0; varpos2 = 0; varpos1 = vstring.indexOf(vchar1); varpos2 = vstring.indexOf(vchar2, varpos1 ); vsearch = vstring.substring(varpos1+1, v...
This is the first weekly session of one I've wanted to start for quite awhile. As the Admin team lead, we've started putting together various KB articles on best practices within the instance for the Admins and Developers to adhere to. I'd like to pu...
Unfortunately, demo instances cannot be renamed because they are temporary instances that can eventually be suspended and retired. By design, Demo instances cannot be selected from the Service Catalog item "Rename an Instance" on the Support Portal. ...
Requesting a Sub-Production Instance Rename Users can request an instance rename for Sub-Production instances using the Service Catalog in the Hi Service Portal only. Instance rename request cannot be handled via incidents or by contacting Customer ...
Requesting a Production Instance Rename There is no Service Catalog item on the Hi Support Portal for an automated process for production instance renames. Users will need to contact the Customer Support by submitting an incident on the Hi Service...
I have to speak up about a trend in this community I've noticed over the past year or so. The issue is people posting links to documentation or links to other community posts as answers. Now, this would not be an issue if those links actually provide...
Below is the ITSM Q&A from the Live Broadcast Webinar for the Kingston Release, Unveiling the Latest Innovations from ServiceNow Register to Watch the webinar on demand. Q: Regarding the exception for Benchmarks, I saw these exceptions on the docu...
One can create a change request template to create pre-defined supporting tasks as explained in the link below: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/change-management/task/create-a-change-request-template.htm...
Ever wonder how to create an SLA with a Relative Duration? See how in my video below. https://youtu.be/I25bn2BsmFE Items demonstrated/discussed in this video: * Navigated to the Relative Durations Module. * Displayed the out of the box Relative Durat...
Testing webservice C# Login - Really - select from sys_user System.Net.HttpWebRequest request = (System.Net.HttpWebRequest)System.Net.WebRequest.Create(url); request.Method = "Get"; request.KeepAlive = true; request.Proxy.Credentials = System.N...
IT Support Managers! Want tickets to be transferred from one employee to another at the end of a shift? Watch how delegate functionality in ServiceNow accomplishes that objective: ServiceNow - How to setup delegation of tasks from one user to another...
Hi All,I have wriiten a BR as below:When to run: after updateon table: communication(Parent table)Conditions: NA or status is 'Deliverable approval'CODE:var prev_status = previous.u_status;var event_deliverable = current.u_event_type;if(event_deliver...
Ever wonder how to move SLAs from one instance to another and what other records may need to be moved in order for the SLAs to function correctly. In the video below, I move SLAs from Jakarta to Kingston. Enjoy!ServiceNow - How to Move SLAs via XML f...
ServiceNow just made SLAs more powerful by adding the ability to use the advanced condition operators Changes, Change to, and Changes from in SLA definition reset conditions. In the video below, I demonstrate the one of the new Reset Condition's oper...
ServiceNow - Retroactive Pause - SLA Condition - YouTube In the video above, I address the following:* How to conceptualize Retroactive Start and Retroactive Pause conditions;* How to construct SLAs using Retroactive Pause conditions. * Response to S...
Created an SLA Reporting Video.ServiceNow - SLA Reporting - YouTubeIn this segment, I review:* Response to https://community.servicenow.com/thread/290789 on the ServiceNow Community;* How to create 4 distinct SLA Report Types including: Single Score,...
seanflack
so_lagedamond
Dan Bruhn
ServiceNow
Lindsey G-Prada
LisaLatour
Steph Morillo
