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Getting Started with Standard Change

This video explains the benefits of using the standard change plugin. Standard changes are pre-approved, low-risk changes with a proven history of success that are logically grouped under specific categories. This video demonstrates how to submit sta...

marystromberg by ServiceNow Employee
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Asset Management - The New Normal

Author: Scott LemmAsset Management has been around long before the Microsoft's, IBM's, and Adobe's made their name in the software compliance arena. Practically speaking there have been several "Era's" to IT Asset Management. We've experienced the ma...

Service Catalog Webinar Deck

This is the deck that mike.malcangio and I used in a recent webinar. You can access the on demand recording here.   Related content (as my slides don't give everything in words):   13 Service Catalog Best Practices   6 Barriers To Service Catalog Suc...

Problem Management Webinar Deck

HiThis is the deck that Chris Pope and I used for a recent problem management webinar.If the slides make you want to hear more (especially as I have a number of slides with minimal text) then the webinar is here.Related content includes:6 Problem Man...

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