ITSM articles

ServiceNow - How to Create SLAs

Community!I created the video below over the weekend to illustrate how to create 3 types of SLAs. Hope it helps!ServiceNow - How to Create SLAs - YouTube Best,Jason

Observations from ServiceNOW's NOWFORUM 2017 in Chicago

Last week was a busy one for ServiceNow. Not only did the ITSM platform scoop up no-code mobile platform SkyGiraffe, the company also continued its global series of events aimed at helping innovative leaders deliver smarter, faster business services ...

Q&A from Webinar: How Group Health Reduced Clicks and Improved Customer Satisfaction

DescriptionLow user adoption, complex and costly technology stacks, and high maintenance costs were some of the key challenges Group Health's IT service delivery team was facing every day. But their existing legacy ITSM technologies were taking far t...

New Release: New Features of Service Catalog in the Jakarta Release

ITSM Value Realization Webinar Series Jakarta Deep Dive: Making Admin Life Better for Service Catalog [Recorded] Original Recording September 6, 2017 Service Catalog is our most adopted application and it's also the application that our suppor...

Mobile App Does Not Authenticate through SSO Anymore

Hi everyone,Background info:All users are authenticated through Azure SSOProblem: After the Geneva update, our mobile users are unable to login via ServiceNow mobile app. Inside the app, after selecting the desired instance, the app will redirect to ...

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Managing your Instance

Guides Webinars Upgrades Unsupported Release Family (End-of-Life) Upgrades New Release: ITSM Core Features and Proven Practices in JakartaNew Release: Continual Service Improvement to Benchmarks, Surveys, and Assessments in JakartaNew Release...

ServiceNow Integration with IBM Watson Conversation Service Whitepaper

ServiceNow Integration with IBM Watson Conversation Service Whitepaper ServiceNow offers a system that allows requesters to easily request a service or report an issue with a simple, intuitive user interface. As well as the ability see the real...

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Jakarta Benchmarks & Continual Service Improvement webinar deck

This is the deck that and I used in a recent Jakarta Benchmarks webinar. You can access the on demand recording here

Problem Management: How to get up and running quickly

ITSM Value Realization Webinar Series Problem Management: How to get up and running quickly Original Air Date July, 5, 2017 Watch the Webinar to learn about how to quickly realize value out of Problem Management application in Now platform. Servi...

New Release: New Features of Service Level Management in the Jakarta Release

ITSM Value Realization Webinar Series Service Level Management: New Features in the Jakarta Release Original Air Date August 23rd, 2017 Join one of the webinar session to learn about the new features and functionalities of Service Level Manageme...

New Release: ITSM Core Features and Proven Practices in Jakarta

ITSM Value Realization Webinar Series Original air date July 26th, 2017 Join one of the webinar session to learn about the new features and functionalities added to and Proven Practices associated with Core ITSM as part of the Jakarta release. Th...

ITSM Value Realization Webinars - Calendar

Prepare for Smarter ITSM: AIs' Making a Debut at the Service Desk Artificial intelligence for everyday work Learn More Theme: New Release Why attend: Join panel discussion with experts to talk about Agent Intelligence coming in Kingston Rele...

SOAP in ServiceNow: Practice and Learn

Attached Document covers:1. SOAP in ServiceNow2. Consuming OOB WSDL via SOAPUI3. Extended query parameters4. SOAP Global Variables5. Designing a Scripted Web Service: SOAP6. Consuming WSDL of a scripted web Service SOAP7. SOAP DebugHTHRegards,Vab Sin...

ITSM Guides: Change Management: CAB Workbench (Live Q/A session)

ITSM Value Realization Webinar SeriesChange Management: CAB Workbench (Live Q/A session)Monday June 26, 2017 - 11am GMTA live webinar about CAB Workbench was held and recorded on April 26, 2017. This is a Live Q&A session provided to customers who mi...

Service Catalog: Istanbul Features and Use Case (live Q/A session)

ITSM Value Realization Webinar SeriesService Catalog: Istanbul Features and Use Case (live Q/A session)Thursday June 22, 2017 - 11am GMTA live webinar about Service Catalog features within Istanbul release was held and recorded on Feb 22, 2017. This ...

REST Web Service and ServiceNow: Practice and Learn

Attached Document covers:1. REST in ServiceNow2. Consuming a REST Web Service3. REST Global Variables4. OOB Available REST APIS5. Designing a Scripted Web Service: REST6. Consuming scripted web Service: REST7. REST DebugHTHRegards,Vab Singhal

Service Catalog: How to quickly realize value

ITSM Value Realization Webinar Series Service Catalog: How to quickly realize value Original Airdate April 19, 2017 Join us on the Webinar to learn about how to get up to speed and realize value from the Service Catalog application quickly. This webi...

Guide to ServiceNow - The Mighty "Short Description"

In ServiceNow, the "Short Description" in the incident form can be a powerful way to accelerate and raise the quality of incident resolution. The trick is to provide an informative summary of the issue or question with a few key details. The bett...

Guide to ServiceNow - Searching, Sorting, and Filtering Lists

There are various easy ways to locate and organize information in ServiceNow. This guide describes how to search, sort, and filter lists. The most commonly used lists in ServiceNow include incid/ents, problems, changes, tasks, assets, knowledge artic...