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Forum Posts

Need to change/modify the data of a form

I'd like to ask in changing the variable fields values, since not able access or modify the Primary and Secondary Owner fields of few RITM's on Catalog form, since the existing owners were out of organization and the team want to update new team deta...

srinivasdul by Tera Contributor
  • 109 Views
  • 3 replies
  • 0 helpfuls

Resolved! Flow Designer - adding a checklist to a form

Can someone please help me add a checklist to a SCTASK form using the Flow Designer?  I have a long flow (with multiple subflows) and I need some SCTASK tickets to get certain checklists.  I created a new template and can see it in the checklist_temp...

Ben124 by Tera Expert
  • 4378 Views
  • 5 replies
  • 6 helpfuls

Hide Image Activities from RITM

Hi Community, I would like to know if it’s possible to hide attachment activities from the RITM. Although they appear in the activity filter, my goal is to completely hide all attachments for a specific catalog item. Any guidance on how to achieve th...

Screenshot 2025-11-07 at 4.40.07 PM.png

Powe shell is not working and showing error

Hi Team , This PowerShell-Script is not working properly : # Import Active Directory moduleImport-Module ActiveDirectory# Get username from arguments passed by ServiceNow$UserName = $args[0] # ServiceNow passes input as argumentstry {# Get AD user ob...

chandan2212 by Tera Contributor
  • 132 Views
  • 1 replies
  • 0 helpfuls

Export a CI list as excel/ pdf and attach to a catalog task

I need such a workflow:When a catalog task is generated, it needs to get a list of CIs which are managed by/ owned by the target user (a variable in our catalog item). The list could be in excel/ pdf format to attach to the task.Then, a notification ...

Rebecca_J by Tera Contributor
  • 180 Views
  • 2 replies
  • 0 helpfuls

How to test Workflow on Change Request

Hello everyone,I’ve created a Record Producer to create a Change Request and have attached a workflow to the Change Request target table.Case 1:When the Record Producer creates a Change Request, how can I test and confirm whether the attached workflo...

Reports are not visible to some users

Hi Everyone,We have a Dashboard with some List type reports on Idea(idea) table. The records in the reports are grouped by business_unit.description field.(Business unit is a field in idea table referencing business_unit table). Reports and Dashboard...

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Madhan007 by Tera Contributor
  • 697 Views
  • 7 replies
  • 0 helpfuls

Save button on Incident form disappeared

Hi Team, We observed that SAVE button on incident form is disappeared , we have checked UI action there is no recent update on Global / incident table level UI action available for SAVE button. even checked system property "glide.ui.advanced' also no...

Pooja P by Tera Contributor
  • 318 Views
  • 6 replies
  • 0 helpfuls