I have created few category and subcategory in Snow for incident. i want to user same category and subcategory in Service request as well. Please let me know the steps to configure the category and subcategory in Snow
Hi All, I have configure simple list widget with incident table, when I click on View all incident it shows me following table with columns - Number , Category, Short description, Priority My requirement is instead of Category I want to show State f...
Hi All, We are having issue with Agent Assist where it shows as - 'Invalid Configuration' Table configuration is inactive I have checked and the table configuration for Incident is active. We have confirmed that correct sys_id is provided as value...
I need to verify "from address" in the email notification is correct without sending emails (Because it is a pre-prod instance and we don't want that email to go to client). Highlighted part is the from address.
Hi,I want clone out of box admin role and need to make some modifications to permissions of new role.Can anyone help.Thanks in advance!Regards,Abdul
We have requirement to change a field in a related table using dot walking. The line gs.info("Current Date lesser than grSME date"+current.scheduled_maintenance.asset.u_next_scheduled_maint_date); works fine and i could get a log statement. But th...
Hello, I want to write a business rule to check the user in requested by field is active or inactive, if Inactive I want to add a info message " user is Inactive". please Help !!! Regards, Siddhesh
Can anyone help me why getReference not working as expected for Onchange Client script. Below a sample example. function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } var ci= g_form.getRe...
OAuth2 Outbound REST implementation in Flow Designer
Hi Team. I have to hide particular related list when my affected user is "abel tuter" for that I have tried with UI policy and on-load client script even I have used on-change client script and converted into on-load client script. That all working ...
HI,I'm trying to GlideRecord the model category field in the alm_hardware table, below is the code. Code is not working..can someone help me with the correct code. I tried to glide record the Asset tag, serial number and other fields in alm_hardw...
Hi team, in the workflow i need to check the catalog task state. the user is set to state 'delivered' in the catalog task , i want automatically update the catalog state as closed complete. i have tried with the run script in the workflow activity ...
HI All , I need to add box showing related KB article under related records Need to add a box in which KBs can be searched and added by service desk similar to other boxes like Change and Problem as in screen shot thanks
Hiya, I am interested in building knowledge on servicenow product, however I am finding it difficult to secure a simulator instance. There is one in ServiceNow Fundamentals course, but it is aking for Pay and Begin, I am keen to start with a free ins...
Hi Folks, I'm building a flow for a catalog item and looking to append to the short description of the catalog task that is being created based on the type request submitted. I have a few 'IF' steps in the flow to append '- Data', '- Voice', '- Equ...
