Hi All, I'm working on a requirement where a reminder needs to be sent to the assignment group 1hr 15 mins (75 mins) before the follow up date. I was able to achieve this by using a schedule job that runs every second doing the following: 1) Query t...
i have been trying to generate Request ticket from Schedule Jobs using the following script var cartId = GlideGuid.generate(null);var cart = new Cart(cartId); //gives sys_id of catalog itemvar item = cart.addItem('5104596487ed0910d0d4ca27cebb35fc', 1...
why records get ignored and skipped in transform map
Hi All, RITM is still in waiting for approval stage and to check that show workflow link is missing. But it is occurring randomly for few RITM's it is working as expected. I have checked the condition in workflow properties too there is no condition ...
Can we get the ability to paste images (screenshots)directly into this issue description field in incident?
Hello Team, Please help me with some use cases on Flow Designers for practice. Thank you!!
Hi, My Use Case is: I have a field (u_previous_state) which is stores a String type value. It stores the value of the previous state. I want to have a button, a UI Action which will change the state of my change request back to the previous state. H...
Hi I have wrote an script for sending notification under bcc but when I am using below script blank is getting sent,can anyone help me (function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ ema...
Hi Developers, I am looking for a solution, where I need to cancel SLA attached to child incidents. But the problem is there are more than 60 SLA definitions available in our incident process. I am trying to avoid making changes to all the existing S...
Hi, Any one help me out how to remove extra spaces in the Email Notification. Please find the below image for better understanding. Thanks,
We got about 500 application services to be uploaded onto our new SNOW instance. Is there any way this can be done in bulk rather than doing one by one. The company that did the project uploaded one set of Application services.
Hi experts, There are 3 fields (Impact, Symptom(relabeled Urgency field) and Type of Impact). Based on it, incident priority has to be calculated. There are all many custom choices for these three fields. Each choice is given a weight. Based on tota...
Hi, we have a phone number field and use following number: 0800666666the number will be change immidiately after into: (080) 066-6666This causes problem with interfaces, cause we need to give above mentioned number, without () or - . Only in this com...
I have a type Lookup select Box variable field on a custom table . the field will show 2 values separated by , display_name_base,name display_name_base is Account number name is Name. is there a way to auto populate the users details in the reque...
Hi ,The requirement is to make read only/disable the requested for field in the order confirmation page for a particular catalog item (i.e. it should not affect other catalogs). Please suggest some ideas to implement this functionality. Thanks in adv...
