SLA start condition based on a timestamp
We are looking to build an SLA to track how many changes are being closed within 24 hours of the "planned end date" of the change request. Does anyone know how to trigger an SLA off this timestamp?
Forum Posts
GlideModal()
Hi All, Is there a way to trigger GlideModal() when I click on close(x) icon on a UI page? I appreciate your help in this.Thank you!
Resolved! Reporting on Business Service not used in a year
Hi, I am in the process of cleaning up my business services and looking to run a report to show me all business services that have not been used on an incident or task within the past 2 years. I am struggling to do this with report builder. I am new...
Install Status is Installed
Hi, I am trying to create a cmdb_ci_service record but the Install Status is Installed always even if I selected the Install Status is In Stock while submitting the catalog request. What could be the issue?
GEN AI for ITSM
Hi Community, I am new to ServiceNow. Could you please help me with understanding that how and where we can use GEN AI in ServiceNow to make ITSM process better. Please help me if you all have any related docs as well. Thanks in advance!
Field rationalization and workflow relationships
We are trying to retire the custom attributes and move towards the OOTB field were applicable. During this process, we realized that so many workflows tied to the custom attributes like Client Scripts, Business Rules, UI Actions etc. and some service...
How to copy one list collector to another list collector without available option in second variable
Hi All, I have list collector in RITM, so this same list collector values I need to populate in another catalog task list collector without available option in second list collector. I need to List the CIs from the RITM and allow only selection of th...
Flow Designer adding and removing users to the group in a flow using schedule job.
Hello everyone.. Seeking some guidance from the community and new to servicenow with very limited coding background. I have a requirement as below: If a catalog item is submitted by an admin or security admin user, then the request should be auto app...
Servicenow integration with amazon connect
Hi i have finished the setup process of servicenow integration with amazon connect chose the istm application for this, can someone tell me what should i do next to start testing or see how this actually works.
Resolved! Adding Meta-Tags to Knowledge Articles and Improving Search Functionality
I would like to add the ability to include meta tags to Knowledge Articles . As an end-user, I am looking for a more intuitive search functionality that allows users to easily find the relevant Knowledge Articles using their own terminology.In Instan...
How do we call a OOB pop-up dialogue box in a custom dialogue box
Hello ServiceNow Devs,I have a requirement to make Risk Assessment mandatory on clicking Request Approval. I need to add a Dialogue Box asking for Risk Assessment. For which I have created a dialogue box as below. when ever we click on the Calculate ...
Multi-task RITMs..display workflow to agents?
Hello there! My scenario: Our IT teams are used to working with INC records that they reassign to another team when necessary. As well, most of our request items were built with only one SCTASK. We are finding that the teams have also reassigned thes...
Service Portal - Add preview button to the "Opened For" field
Hi All,This is for when users go to raise a Service request from service portal page , they select the catalogue item, they are then presented an option that states "opened for". This is where you are needing the preview/i option. please find below s...
Request Translation Table
Hello, I want to translate an email notification, but when I click on “Request Translation” a record is created. When I open the record it's read only and I can't edit it, nor can I see where I can approve it to see the translation. Thanks.
Continual Improvement (CIM) Integration with Change
How should CIM Integrate with Change? For many initiatives as we create the phases / tasks in the CIM record, there will more than likely also need to have a Change record to account for the operational modifications. Most of these initiatives will ...