ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Reset workflow for REQ and RITM and Approvals

Hi all,I have a below requirement.When the state is “Closed Skipped” or “Closed Incomplete,” and the Parent REQ is closed,  mark it as active, set the state to “Pending Approval,” in REQ restart the workflow, set the RITM state to 1, activate it, res...

shaik23_0-1723180770496.png shaik23_1-1723180850190.png shaik23_0-1723181149140.png shaik23_3-1723181017004.png
shaik23 by Tera Expert
  • 588 Views
  • 1 replies
  • 0 helpfuls

Incident

I have two dev instances Washing DC (new & old). Old version in the search "incident" after banner frame click on "View bench" and click "Communicate" , Communication tasks click its showing data.But latest same way check in incident --> View bench -...

Ram012 by Tera Contributor
  • 199 Views
  • 2 replies
  • 0 helpfuls

Resolved! Some users can see Responses button, some cannot

We are having an issue where some users can see the Response button when viewing a request, and some cannot. Our points of contact cannot seem to identify the issue. I need to apply the permission to view the Response button to everyone in a specific...

kbukg by Tera Contributor
  • 870 Views
  • 6 replies
  • 2 helpfuls

Resolved! inbound email action

HI ALl,getting inbound email action with below format:EMail Body: Employee Name: XXXXXX;Employee number: 123456;i created flow designer for using inbound email action,created 2 variables :name:  need to pass inbound email "Employee Name".NUmber : nee...

sivamanikan by Tera Contributor
  • 741 Views
  • 5 replies
  • 0 helpfuls

How to restrict variable

Hello team , how do i restrict multiline variable with 10words in catalog item ?

pramn by Tera Guru
  • 251 Views
  • 3 replies
  • 0 helpfuls

Servicenow catalog item

I have one catalog item in that 2 variables are there 'Duration' and 'Renewal Date' if we select the duration dropdown value as "1 Year, 6 Months, 5 Days" the Renewal Date should auto populate the date after  "1 Year, 6 Months, 5 Days" Can any one he...

Reddy39 by Tera Expert
  • 250 Views
  • 2 replies
  • 0 helpfuls

Work notes are getting disappear from my incident

Hi,I'm seeing my work notes details are getting disappear from my Incident once I'm adding a work note the last one is getting disappear.How I can retrieve the older worknotes? Is there any table where I can find through the Incident number. I know '...

Survey Overview dashboard

We have a requirement to create a Survey Overview dashboardI want to include following reports:Survey ScoresSurvey Scores by Category (where the category is task.service)Regional Survey SubmissionsTop Survey ProvidersSurvey Score TrendsSurvey Submiss...

Resolved! Business Rule to update the sc_task sate based on conditions

Hi , I have below requirement , where i need your help(I tried but did not work , so seeking help here):Process One: Create a BR 1. IFRequested for's Company does contain "INDIA"&Item requested is eitherABC  or  XYZ&Short Description says "Software L...

Bindhu1 by Tera Contributor
  • 486 Views
  • 3 replies
  • 1 helpfuls