apart from incident metrics table and sys audit is there another way for priority change report
apart from incident metrics table and sys audit is there another way for priority change report or for Field change
Forum Posts
Data load without impacting system performance
Hi Team,I have a requirement to load huge data (more than 5 lakhs)I can load it using Integration or manually via excel, I would like to know what would be the best approach to load without impacting system performance.I know regading switching off '...
Resolved! SC_Tasks only appear to our users within the time portal once a time card is created from the form view
SC_Tasks only appear to our users within the time portal once a time card is created from the form view - they don't appear under searchable tasks even when assigned to them. They also aren't appearing under Group Tasks when assigned to the user's gr...
ITSM service catalog
In the catalog item, the question choices are displayed in the correct order in the portal view but not in the ITIL view. Can anyone please tell me why i am not able to see the order in ITIL view and how to fix it.
Unable to see few stories in Agile Sprint Tracking board
When a new sprint is started, all the stories which belong to current sprint is displayed in Sprint Tracking page in Agile board. But there are few particular stories which are not seen in Agile board even though its tagged to Sprint. I did an invest...
issue with script include scripting
Hi Team,My requirement is on the incident in related list vendor whenever the vendor is selected as 1 value then it should update 2 values. 1. when Vendor value is ABC then my logic should work like to "query the related incident number and from that...
Minimise the number of errors per day
Hi all,I'm working on one health scan finding, I need some help on below finding- Minimise the number of errors per day============================Have a System Admin check the Error log continually during development and regularly in production. Act...
Resolved! attachment copy in change request
Copy change UI Action copping the attachment as well, how can I restrict it, it should not capture attachment.
Resolved! I have created UI action "Problem" on incident form and made configuration to create problem record when i click on "problem" button now i want to achieve that created problem number should get visible in problem field.
I created BR, after insert/update (function executeRule(current, previous /*null when async*/) {var num = new GlideRecord('problem'); num.addQuery('number',current.parent.number); num.query(); while(num.next()) { num.problem_id = current.number; num...
Resolved! How to autorefresh a widget for each 5seconds?
Hi guys.I am trying to auto refresh the widget for each 5 seconds without refreshing the page. I have tried the following client script,but it works only on page load not refreshing automatically for each 5 seconds. function($scope,$timeout,spUtil)...
Help with Dashboard Reports - How to build this Dashboard requirement?
Hi, I have got a requirement to build a dashboard like this. " when it comes to the buttons (under each of the incident, problem and change) they will need to be clickable and then take you to that specific metrics. "Color is not a mandate thing for...
Users in the group are not able to view reports/Dashboard
Hi, For a requirement, we have created a custom table for service requests, created a custom portal to raise service requests for custom categories that are stored in custom table created. Also, created a support team with 9 users in that group who w...
Out of the box ATF Reports and Dashboards
Hi, Are their any Out of the box ATF Reports and Dashboards that can be used to show test metric, test reults. Regards,
Resolved! Add Resolution Code to comments
Hi all, how can we add the resolution code in to the comments, so that the creater can the the resolution code inforation in the comments? Thank you
Resolved! Catalog item date variable.
Hi All,I am working on a requirement.I have 3 catalog variables 'Policy', 'Date' and 'exemption'. 'Policy' refers to a custom table 'abc' which has a column 'end date' and 'name'. 'Date' is a date variable and 'exemption' is a multiple-choice variabl...
