Resolved! Records Visibility
As a user, I want to only see incidents that are assigned to my group. So that I cannot see tickets assigned to other group. How to achieve this?
Forum Posts
How I can give access SNC-external role user to create report in change request table
How I can give access SNC-external role user to create report in change request tableI have given the read and write access to report table and change request table as well. But on the create report page table drop down shows as loading failed, Howev...
Resolved! Multirow Variable set not visible in Record Producer when I click on Try it button
HI Team, I have created a Record Producer with some variables with containers in it. I also created a MRVS without any containers as in the below screenshot But when I open the record producer and click on "try it" I see all the variables which are i...
Metric definition for incident
Hello Community,I have a requirement to create metric on incident table to show count of state changes within single incident.Along with this I have to : Show incidentShow Assignment GroupShow SLA met ( Yes/No)Please guide how can I proceed so that t...
How to create powershell script to add the users in AD groups in ServiceNow by using flow designer
We have attachement filed in Sc_task, There we will attache the csv file with userid's (More than 1k userid's) contains in that attached csv file.We need to add those userid's to AD Group by using the powershell script in FlowDesigner. How can we ac...
Requirements gathering to request order or request forms
Hello,I am trying to gather requirements for different types of request forms. What is the basic way of going about it so that I am sure that I have all the requirements.A back story . This client has a list of many requests they want forms built out...
Resolved! Alert Message
Hi All, There is one task that the table name 'Exception' in that table i created one list field named as VITs and it refer to the another table name 'sn_vul_vulnerable_item' in that table form i created one choice field named as Reopened and the va...
Resolved! How to check the transaction time to load the related list
Hi all, We have configured many Sections in related lists and we wanted to know what the time is taken for each section to load, so to remove that particular table from the related list. Can someone help how to check this. Please see below pic what ...
Resolved! Custom field creation for priority
Hello Community,We have a requirement to create custom priority field with (P1,P2,P3,P4) which only assignee can select. Now, I saw we have a OOB field "priority" defined and we don't want to modify those configuration. What would be the best practic...
Maximizing ROI and Driving Business Transformation
As I’ve worked with ServiceNow over the years, one thing is clear—its capabilities go far beyond IT service management. The platform is a true game-changer for businesses looking to transform operations, automate workflows, and drive efficiency acros...
Resolved! How to restrict a date & time field using business rule
In Change Management, we want to restrict a date & time field named 'start_date' so that users can only select dates after a specific date and time.For example:- If a user submits a change request on Thursday or Friday, the 'start_date' variable shou...
Resolved! Need to remove inactive users from active reports
Hello team,I have active schedule email reports and now i want to check all active reports recipients and if any of the user under schedule report is inactive I need to remove them. What is the best approach to do that because manually open each sche...
Resolved! Default "Stacked View" to true on SOW
Hi Folks, As an admin, is there a way I can default the "Stacked view" = true on the Service Operations Workspace? Thanks in advance!
How Can I ungroup UI Actions in SOW?
Is there a way I can get "Create Request" separated on its own? This is a UI Action in SOW.
Resolved! How to trigger scheduled job of get api from ui action in list view
Hi,I am getting records from another instance and storing in custom table using GET Api in scheduled job and set it to run in every 60mins. I want a ui action to be created in list view of custom table so user can click on the button to get the updat...
