How to know which version of Problem Management version we are using in ServiceNow
How to know which version of Problem Management version we are using in ServiceNow.Thanks in advance.
Forum Posts
Reference Variable to show the filter
Hi All, I have a variable in my variable set caller ID and this variable set is used in multiple record producers , but for 1 specific record producer I want to apply a filter to the caller ID reference variable to show the list of users based on Job...
Servicenow report
Hello Servicenow family can you help me achieve below task or any guidance to start with Create servicenow report for below categories:T1 Demands, T2 Demands, Operations and Maintenance (O&M), Break Fix, Administrative TimeFor T1 Demands, and T2 Dema...
How to update empty value in transform maps
Hi All,We are using field level transform scripts in ldap transform maps to update business phone.If the value is empty we are using return ""; or return ''; in script and this is making the business phone to have blank space. How to make business ph...
Related Links missing
Related Links is missing from any list view I look at now. Is that a Washington Dc update? Can you now select multiple check marks along side the left of a list of records, then hit Delete somewhere?
How to override custom script when copy change
Hello,Can someone please guide if we can override custom script which is currently auto populating assignment group based on requested by only if we hit copy change button in change management?Its should copy from existing change but currently as par...
Approval reminder to be triggered every alternate day(Only on weekdays) for all Service Requests
Hello All, I have a requirement where Approval reminder notification need to be triggered every alternate day(Only on weekdays) for all Service Requests (sc_tasks) with the help of schedule job. Thanks in advance
url redirects to default service home page instead of approval page
Hi All, We have a URL link to open approval page which we send to the user through an email. When user clicks on the link first time, he is redirected to Service Portal page (default page) through SSO. When he clicks the link second time then only it...
Resolved! "Session Expired (401)" after upgrading to Washington. Is anyone else getting complaints on this?
Since upgrading to Washington DC my users have started seeing a "Session Expired (401) popup on their browser when their session expires. I'm assuming this was enabled or released with this version because it never appeared prior to the upgrade. If y...
Resolved! How to configure feedback option on catalog items
We have a requirement to configure feedback option on service catalogs similar to options on knowledge articlesLike Feedback capture; helpful yes/no button; ratings.Please help me if anybody has an idea about this. Thanks in advance
Resolved! Is it possible to have a feedback option for catalog items?
Hi, Is it possible to have a feedback option on the individual service request forms so that end users can provide feedback on the exact catalog item rather than providing feedback on the portal as a whole. Something similar as to how feedback works...
Walkup Queue Limit
Hi, Is there a way to limit the number of the queue in Walkup? We do not currently use appointments, only login via check-ins. At busy periods we'd like to restrict the number of check-ins to around 30. Thanks
Abort on catalog request submission
Hi, I need to abort a submission of a request. The submission must be aborted if a variable List collector contains a substring I added a catalog Client Scripts - printscreen in attachment. Issue:even if the list collector contains "CyberArk", the re...
Resolved! Can a Decision Table be used in a List Collector Variable
Hello,I have a use case where a user would need to select from a list of applications in a list collector variable on a catalog Item. We would like to refine the list of applications based on their department. I was thinking about defining this logi...
Request item variable view
When we use List Collector fields, In RTIM and SCTASK variable showing below field option. Filter, Available & Selected. Is it possible to keep showing only selected field? We don't want to show available and Filter option to ITIL users. its more con...
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