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New Standard Change model not appearing in Change Request

Hi I created a new Standard Change model and it is active and has the states and transitions defined but when I open an approved standard change template, it is not an option in the model dropdown. Where else does this need to be configured?

Daniel Caza by Tera Contributor
  • 1172 Views
  • 3 replies
  • 1 helpfuls

Resolved! Message line breaks

Hello, wondering if I could get some help if someone's had this issue before.I intend to use table sys_ui_message (messages) in order to add some field messages in a client script. The only downside is that I cant add any line breaks. I can do this a...

Community Alums by Community Alums  
  • 4875 Views
  • 5 replies
  • 8 helpfuls

Error occurs when using "X509Certificate.getInstance(bytes);)"

We are using the below script line in Business rule"var cert = X509Certificate.getInstance(bytes);"But it is throwing an error like this "Could not find class: java.lang.ClassNotFoundException: com/sun/security/cert/internal/x509/X509V1CertImpl'" Ple...

PavanK2_0-1727941139584.png PavanK2_1-1727941159182.png
Pavan S by Tera Contributor
  • 528 Views
  • 1 replies
  • 0 helpfuls

Hide Info message " Requested item is approved".

Hi All, We are facing a issue with the approve button. So lets say when the state of RITM is pending we should not allow the approvers to approve the RITM, Until or unless they make the state back to open . I have a BR rule which is restricting the u...

Phanideepthi by Tera Contributor
  • 1238 Views
  • 7 replies
  • 1 helpfuls

Flow Designer

On ticket submission:REQ/RITM Short Description: New Out-of-Stock AlertCreate an SCTASKAssignment group = Service DeskShort Description: Stock AlertConfig Item:ERX How to build above example in flow designer. Any idea help me.

ssl certificates information store in CMDB

Is there a way to use Service Now to store security Certificates ?   We have a requirement to record application certificates in a central location and was hoping that we could use Service Now to do this for us.   Some features we would like to imple...

SudhirOjha by Mega Guru
  • 5069 Views
  • 7 replies
  • 0 helpfuls