Does the "Can Read" on an article overrides the "Can Read" at the Knowledge Base level? I have a knowledge base, that only specify users can read. The new requirement is to allow some of these articles (about 10 %) to be visible by any user. I tried...
I am trying to add a field to the agenda item view in the planning tab of the cab workbench so that it mirrors the fields of the planning tab in the change form. Currently it displays all the OOB fields. We have added a field in the change form in p...
Hi team,I have modified oob dashboard and I want to switch to oob version.How can I achieve this, any suggestion?
Hello All,We have following requirement for SLA creation.1] Create SLA response time for Monday to Friday from 8AM - 8PM (EST). 2] Provide Target Response Times depending on a Priority Scale of 1-4.3] Customers should expect a response when contac...
Hi, When setting up a service commitment of type availability, it allows the breach penalty amount to be recorded per minute/hour. The service availability records generated off the back of this is very useful showing how much downtime there was on a...
Hi All, I want to edit labels of X -axis in reports.For example if I created one bar report and used group by is date instead of getting same day/2 days i want to add created same day/created 2 days like this.Please help me here.
Hi, In standard platform interface, when you click on a reference field, you get the New button. However, in Agent Workspace the New button does not appear. Is it possible to add it to the Workspace UI, I don't see an option for it. Please do let ...
My Requirement is in service catalog request we have two variables 1) reee_joiner_name (Type=Reference. Reference table is "sys_user")2)Location(Type=SingleLine Text)When we select the reee_joiner_name , Location will be autopopulate based on the re...
Hi All, I am struggling to remove Price, Quantity and Total from the Approval form. Please help in this. Thanks,Samiksha
Is there a way in to run a report that shows which changes went to a different state during a certain time frame? For example, I want to report on all changes that went from Assess to Authorize during a certain timeframe.
Hi Team, We have 2 groups Group A and Group B,Group B (Child)is child of Group A(Parent)Requirement is - Any member of Group A should be able to see all the incidents assigned to their group as well as its child group.And, Any member of Group B shoul...
Hi All, There is one issue with one specific user (its not with all users) where "locked out" in user profile is getting updated to true every 3 ,4 mins once . i made it false multiple times, even though after 3 4 mins it is making that field to tru...
Hello All, Getting below error when trying to disable 'Collect Breakdown matrix' field in the indicator 'Number of CIs Installed' Error message - Indicator Source Facts table and Script Facts table must have the same value How can this be resolved?At...
Hello Team, I tried putting logs and got an error message 'Split function not working' "org.mozilla.javascript.EcmaError: Cannot find function split in object ". Script: answer = [];SwissTriggerApproval();function SwissTriggerApproval(){ var affCIs =...
I'm fairly familiar with how SLAs work in ServiceNow. In summary, SLA definitions are created for a particular table e.g. Incident, Problem, etc. and the calculated priority of the ticket determines which SLA gets assigned. However, what I am not ent...