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I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had. It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...
Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
Go From Zero to Hero in Hours with ServiceNow’s AI‑Driven Onboarding ServiceNow’s Platform Academy kicked off the year with one of its most exciting sessions yet—an inside look at Dynamic Guidance, the Now Platform’s new AI-powered, voice‑enabled co...
Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform Imagine your Serv...
The Adoption Opportunity You've rolled out Now Assist, AI Agents, and Otto (Employee Slate). The platform team built it, leadership wants the ROI story, and the pieces are in place. The teams that win this transformation all share one mindset: "Let'...
Introduction ServiceNow has introduced an important security enhancement to help customers strengthen their cybersecurity posture by restricting insecure Basic Authentication API access for certain users. This change mainly impacts environments where...
HelloI have spent quite a few hours researching the best practice of the meta data field in knowledge articles. Specifically, is the use of udnerscores still advised, or not?So hard to find relevant documentation about this in SNow - but moving along...
Has anyone had any luck identifying the artifacts that need to be flipped from executing the workflow to executing the flow instead?for example: Knowledge workflows can be selected via the Knowledgebase configuration however there is no such UI switc...
Is it possible to automatically convert existing workflows to Flow Designer.
I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had. It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...
Hi Team, I am working on a ip restricted SN instance and have done teams to SN integration using VA. Teams has a ServiceNow app within it and there is a static tab pointing to company portal. This tab works fine within VPN but keeps loading when acce...
Looking for some assistance as it relates to using templates for Article Creation using the advanced editor in Knowledge Center. We have several teams that use templates (via the toggle template option) for article creation. If they attempt to grab t...
Why Reporting on the sys_audit Table in ServiceNow Can Be Frustrating If you’ve ever tried to build a report on the sys_audit table in ServiceNow, you’ve probably run into performance headaches pretty quickly. On paper, it’s a goldmine with every fie...
Hi Did you ever want to see a list of Requested Items including their variables in a List? Catalog Variables are NOT stored as separate fields on the Requested item [sc_req_item] table but are stored in a separate table [item_option_new]. You cannot ...
We are only using recurring price for some catalog items. When the approver opens the approval record from Service Operations WorkSpace, Employee Center and by navigating to All>Self-Service>My Approvals ONLY price is showing. How can I add the rec...
What documentation is there for the meta field on KB articles using AI Search. I see only generic statements in the documentation and then different opinions about how meta influences the search results.In some cases people recommend using the unders...
Meet Now Assist for Setup — the new, faster way to get your ServiceNow products up and running Getting a new ServiceNow product up and running can involve a lot of moving parts: Application Manager, different Guided Setups, product documentation...
As often happens around the holidays, I found myself with a lot more time that wasn't taken up by meetings, so I set out to better understand ServiceNow's Log Export Service (LES). I created a tool to demonstrate pulling logs in real time from Servic...
We are hoping to add the step in our compromised account remediation workflow to revoke user's active signin sessions, however one of the permissions that the documentation says is required for this action (Directory.ReadWrite.All) is not something o...
Hello team,I'm unable to see the "Change" module, under the ServiceNow DPI apps navigator, but I can query the list s of work items with change_request.list and change_task.list.Why is the module hidden, and how can I unhide it?
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