ServiceNow AI Platform

Featured AI Control Tower Observability & Monitoring FAQ

AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

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Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

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Featured AI Passport: business context for every AI agent, at every enforcement point

Most organizations control their AI agents with policy. A gateway checks a rule before the agent calls an API; a policy engine decides whether a tool call goes through. That works until the rule needs something the request doesn't carry: who answers ...

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Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

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AI Search
Best Practices
KCS
Now Assist

Featured Stop Installing, Start Assessing: AI Readiness Has a New Home

If you have used the AI Readiness Evaluation store app to evaluate instance readiness for adopting ServiceNow Otto and Agentic AI capabilities in AI Search, Virtual Agent, IT Service Management (ITSM), Customer Service Management (CSM), and HR Servic...

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Need help creating a Sub-Offering vs Time Worked (<4 hrs / >4 hrs) report

Hi everyone,I’m looking for some help creating a ServiceNow report similar to the attached Excel chart.I want to group the report by Sub-Offering and then show the Time Worked in two different ranges:Less than 4 hours → GreenGreater than 4 hours → Re...

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Use a Different Display Value for a Specific Reference Field

I have a requirement for a custom table to use a different field from the cmn_location table as the display value for a specific reference field. I am building a custom application for our Facilities team with a couple of custom tables that reference...

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Resolved! Can't see "Change" module in the Application Navigator.

Hello team,I'm unable to see the "Change" module, under the ServiceNow DPI apps navigator, but I can query the list s of work items with change_request.list and change_task.list.Why is the module hidden, and how can I unhide it?

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Lux Center of Excellence

◆ Lux Framework Getting Started with Lux: What It Is and What You Can Build What Is Lux? Lux is ServiceNow’s new UI framework, built on Lit, an open-source web components library. Instead of a separate technology stack for each experience, deve...

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Anybody having experience of creating new workspace using UI Builder

We are creating new workspace from scratch and would like to get in touch with people having similar experience so that we can connect and help each other. or if someone have any ideas/places that i can join to connect, it would be helpfulPlease do c...

Question

Difference between getMessage and new GwtMessage().getMessage()

I am going to show you what exactly the difference between getMessage and new GwtMessage().getMessage().getMessage() and new GwtMessage().getMessage() both we use in client side to show the sys ui message. but there is some difference.getMessage is o...

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Portal-Specific Authentication Is Here — Australia Release

Portal-Specific Authentication:Configure It Your Way Tailor login experiences per Service Portal — different IdPs, local login, or both — all without touching the Login widget. Out of the box, starting with Australia. The Problem: One Login to Ru...

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Platform Security

How to Verify and Troubleshoot Group Action Framework (GAF) Activation in ServiceNow

What is the Group Action Framework — and why does it exist? When an AI agent handles a support ticket in isolation, it has context for only that one record. It cannot see that forty similar incidents were logged in the past two weeks, what resolu...

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ServiceNow versions / Release

> ServiceNow Community > Products > Releases and Upgrades In the beginning: How ServiceNow was born ServiceNow versions / release Release nameDateEarly ReleaseEnd Of LifeDelta WindowGlideSoft 20042004-01-04 January 20062006-01-01 Februar...

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What is ReleaseOps?

Hola / Aloha / Bonjour Community, ReleaseOps was introduced recently by ServiceNow in Zurich release. I have created a short video explaining about about basics of ReleaseOps plugin. Please click on the following link to understand basics of Rele...

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Duplicate Articles: how to cancel from the list

In the list of Potential Duplicates in Knowledge Center I have some cluster of 2 articles:- an old expired article- the new article who is exactly the same as the old one (ok, I know this is not the correct behavior)I retire the old article but, afte...

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Now Assist

Security Attribute `RoleExplicit` description

Hello, I came across something misleading in the OOB Security Attribute `RoleExplicit`. The description of it is > User has the specified role explicitly, that is, it is present in the sys_user_has_role table. This seems to be completely wrong. The ...

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Platform and Cloud Security

Custom Tables in Subscription Management

← Back to Subscription Management Hub Custom Tables in Subscription Management When you build on the ServiceNow platform, you may create your own tables to load data, store supporting data, or build and extend applications. Some of these count as...

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Cloud Capacity in Subscription Management

← Back to Subscription Management Hub Cloud Capacity in Subscription Management Cloud capacity is the storage (in TB) included in your ServiceNow subscription. Subscription Management shows how much you've purchased, how much you're using, and wh...

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Subscription Management 101

← Back to Subscription Management Hub Subscription Management 101 Subscription Management is the ServiceNow application that shows what you've purchased, who and what is using it, and where you stand against your entitlements across all your inst...

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