The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...
Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had. It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...
Index - Introduction - Next Experience Features - Theming in Next Experience UI - Resources Introduction Welcome to the article version of the most recent Next Experience Academy titled "Everything you need to know to get started with N...
What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk and compliance teams, and AI asset owners a single pla...
Hi Community,I am currently learning Predictive Intelligence through ServiceNow University, and I have two questions. 1. When I try to create a Clustering solution and click "Submit & Train", the solution does not train because my instance does not h...
After completion of the batch installer of process, works as expected. Next implementation ask: How do I include custom application from my application repository in the remote table(All available update)module to be able to run along store applicati...
We have all been there, you just upgraded your instance, and you go to the Application Manager and the first thing you see is this: 199 updates available to install… Which ones do I need??? Where should I start??? Do I have to go through thes...
Hi!I am trying to create a Catalog Item Page in a Scooped application with a Catalog Item Componen, but it won't work properly.The Record Producer is in the Scooped app and it is creating a new record in one of the tables in the scoopd app.The record...
HiI wish to control which choice options are displayed in a Variable based on the response of another variable. I have seen on the forums it is controlled by a On Change client script using addOption, or removeOption.I have created the client script ...
I'm working on a Workspace form and configured a Client Script to add a placeholder text to a multi-line String field (description).The script works as expected (the text disappears when typing and reappears when cleared also it's not saved), but th...
This is the second article in my mini-series exploring Moveworks' capabilities by teaching it to manage stories in ServiceNow.Here is the full list of articles in the series:Part 1: Create Moveworks Plugins for Story ManagementPart 2: Let Otto writ...
I'm testing the behavior of the Expiry Date field available in document records ds_document.do of the document management tool ds_document_list.do. Yesterday, August 5th, I created a record, set the Expiry Date field to August 6, 2026, and added the...
task 07 create orphan rule REQUIREMENT: As the Cloud Dimensions CMDB administrator, using CI Class Manager, configure an orphan rule to meet the following requirements: - Using CI Class Manager, from the Email Server class configure an orphan rul...
HiIn user form activity can we show more no.of fields. In the ui it's showing form for less no.of fields If there are more than 10 fields then if we 're choosing mark complete then form is showing can we show form without clicking mark complete
Hello, We're trying to use the Ansible Collection for SNOW; however, it appears that the change request role only allows "Emergency, Normal or Standard". Our SNOW team requires us to use something I believe to be custom, "Technology Change". Our use-...
Stop Publishing Broken Knowledge: Deep Dive into Article Optimization in Knowledge Center Topic A technical deep dive into Knowledge Center’s Article Optimization features—covering automated scans, AI-powered recommendations, custom rules, and how...
Dear all, Sharing a new Design system template designed on Claude AI. (Check for the sample output at the end of this thread) NOTE - This requires a Pro subscription. The Community can consume it by navigating to: Claude DesktopNavigate to the bottom...
I am looking for clarification on the ACL evaluation logic for Deny-Unless and Allow-If ACLs. The official documentation states:"If no Allow-If ACL is matched and the Deny-Unless ACL passes, the system grants access by default."Docs link - https://ww...
I have a catalog item in Service Portal. After submitting the request, the Request Summary page displays the following columns:Price (each)TotalTotal: $0.00I checked the Catalog Item configuration, including the Pricing section, but I couldn't find a...
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