ServiceNow AI Platform

Featured AI Control Tower Observability & Monitoring FAQ

AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

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Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

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Featured AI Passport: business context for every AI agent, at every enforcement point

Most organizations control their AI agents with policy. A gateway checks a rule before the agent calls an API; a policy engine decides whether a tool call goes through. That works until the rule needs something the request doesn't carry: who answers ...

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Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

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AI Search
Best Practices
KCS
Now Assist

Featured Stop Installing, Start Assessing: AI Readiness Has a New Home

If you have used the AI Readiness Evaluation store app to evaluate instance readiness for adopting ServiceNow Otto and Agentic AI capabilities in AI Search, Virtual Agent, IT Service Management (ITSM), Customer Service Management (CSM), and HR Servic...

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What is ReleaseOps?

Hola / Aloha / Bonjour Community, ReleaseOps was introduced recently by ServiceNow in Zurich release. I have created a short video explaining about about basics of ReleaseOps plugin. Please click on the following link to understand basics of Rele...

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Duplicate Articles: how to cancel from the list

In the list of Potential Duplicates in Knowledge Center I have some cluster of 2 articles:- an old expired article- the new article who is exactly the same as the old one (ok, I know this is not the correct behavior)I retire the old article but, afte...

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Now Assist

Security Attribute `RoleExplicit` description

Hello, I came across something misleading in the OOB Security Attribute `RoleExplicit`. The description of it is > User has the specified role explicitly, that is, it is present in the sys_user_has_role table. This seems to be completely wrong. The ...

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Platform and Cloud Security

Custom Tables in Subscription Management

← Back to Subscription Management Hub Custom Tables in Subscription Management When you build on the ServiceNow platform, you may create your own tables to load data, store supporting data, or build and extend applications. Some of these count as...

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Cloud Capacity in Subscription Management

← Back to Subscription Management Hub Cloud Capacity in Subscription Management Cloud capacity is the storage (in TB) included in your ServiceNow subscription. Subscription Management shows how much you've purchased, how much you're using, and wh...

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Subscription Management 101

← Back to Subscription Management Hub Subscription Management 101 Subscription Management is the ServiceNow application that shows what you've purchased, who and what is using it, and where you stand against your entitlements across all your inst...

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Assist Usage in Subscription Management (including Moveworks Assist)

← Back to Subscription Management Hub Assist Usage in Subscription Management Now Assist and Moveworks Assist are measured in assists, drawn from an annual pool at the account level. Subscription Management shows how many you've purchased, how ma...

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Now Assist Usage in Subscription Management

← Back to Assist Usage in Subscription Management How to Monitor and Manage Now Assist Usage in Subscription Management Subscription Management gives you a single, account-level view of Now Assist consumption across all your instances. Use this g...

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Subscription Management Events

← Back to Subscription Management Hub Recent and Coming Events UPCOMING EVENTS Join us live Register for upcoming Subscription Management sessions. New events are added as they're scheduled. Platform Academy: Current and Future Sessions Ongoin...

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How to Display Current RITM Approvers in a Custom SOW Tab Using UI Builder?

Hi , I created a custom Approvers tab in Service Operations Workspace using the SOW - Record tabs middle page collection. I added a Record List using the Approval (sysapproval_approver) table. The current RITM context is available through the inherit...

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Support Required for Remove Assigned Groups form Microsoft Entra Server using Entra Spoke

I am working on removing user group memberships from Microsoft Entra server based on the User ID using the Microsoft Entra ID Spoke in ServiceNow. Currently, i have created custom action executes successfully and returns a successful response. Howeve...

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Notice: Fix Scripts – Scoped Applications and Upgrades (Quebec onwards)

Summary With the release of Quebec, ServiceNow have removed 3 fields from the fix script table (Active, Run Once, Flush Cache). As a result (unsure if it’s a direct relationship to the removal of these fields), all fix scripts associated to the appli...

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Report of top 100 articles viewed (list)

Hi folks, We are trying to produce a report for the top 100 articles viewed in the past 6 months, and I'm wondering if it is possible to get a list report. We can do this outside of ServiceNow. We know there is a KB Articles Viewed widget in classic...

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Resolved! Integration with other UI frameworks

Widgets created with AIUX can they be used in Service Portal widgets or in UI Builder ?And what about the other way around. Is it possible to integrate a Service Portal widget or a Next Experience component ?

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Record Change Notification on Unfocussed Browser Tab in Microsoft Edge

Is anyone aware of a product capability that will create a notification (or some form of visual cue) on an unfocussed browser tab when a change to a record occurs on the platform? I use Provider Notifications to alert the agent in the Next Experience...

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