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Featured Platform Security #3 - How to Increase Platform Security - Security Hardening score

Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform   Imagine your Serv...

  • blog
  • Customer Security and Trust (CST)

Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

  • Article

Featured AI Control Tower Observability & Monitoring FAQ

  AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

  • Article

Featured Knowledge Management Academy: Past and Future Sessions

  The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

  • Article

Resolved! Need help accessing barcode data in a mobile app

I am creating a custom mobile app that allows the user to scan multiple asset barcodes before submitting.  The function that submits the data is a scripted Action Item that uses a WriteBackAction to run a function in a script include. My problem is t...

  • Question

To show last recent users in Mobile app caller id field

Hello @all Does anyone have worked on person picker component and shows last recent selected user,As i have taken incident table and while selecting user in caller it should automatically show last selected user.If anyone have any idea how to achieve...

  • Question

Resolved! When is the deprecation date for Legacy Workflow Engine?

Hi Team, As we know the legacy workflow editor has entered the maintenance state from last couple of years. Can anyone confirm the deprecation of workflow editor in Australia version?if Yes, in that case is it required to migrate the legacy workflows...

  • Question

Webinar: Closing the gap between AI ambition and execution

If your team is piloting AI but struggling to move past start, you're not alone. ServiceNow's 2026 AI Maturity Index found that 9 in 10 organizations are piloting agentic AI, but only 5% have re-architected work around it. This gap between "piloting"...

  • Event

Resolved! End Chat vs Complete button on Interaction record on SOW

Hi All, I an looking for some information/documentation to understand the difference between End Chat vs Complete button on Interaction record on SOW. As per my understanding, both actions are closing the interaction record with status as 'Close Comp...

  • Question

create change landing page customization

Hi guys,please is there any option how to change this?I tried to find it somewhere but didnt succeed yet, I would like to create new sections and rename existing ones and so on...thank you for any advice!

  • Question

Hr case creation

Hi allWhile creating hr case from native ui it showing employee name in search after typing 3 words. But in hr agent workspace if i am searching for employee by typing results it is not showing the employee names instead it is showing no result found...

  • Question

OOB Publish article action is not working in custom flow

HiIn knowledge management we have approval publish/retire, instant publish/retire . So my requirement is for some knowledge articles based categories it should go approval process for some articles based on category it shouldn't go any approval proce...

  • Question

Help with scripted mobile action function, please.

I am very new to Mobile App Builder and am creating my first mobile app and I need help understanding how to create a function that is scripted and uses variables. On the mobile app, I have a record details screen using Table A where the function is ...

  • Question
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