AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...
What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...
Most organizations control their AI agents with policy. A gateway checks a rule before the agent calls an API; a policy engine decides whether a tool call goes through. That works until the rule needs something the request doesn't carry: who answers ...
Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
If you have used the AI Readiness Evaluation store app to evaluate instance readiness for adopting ServiceNow Otto and Agentic AI capabilities in AI Search, Virtual Agent, IT Service Management (ITSM), Customer Service Management (CSM), and HR Servic...
Hello community, We’re exploring if we can govern Langdock-based AI agents with AI Control Tower. For each Langdock agent, we’d like visibility into its purpose, owner, models and data used, status, etc. Unfortunately there is no Langdock connector ...
← Back to the Subscription Management Hub PREVIEW · SUBSCRIPTION MANAGEMENT 8.0 Licensing numbers you can trust, without the manual work For SM v2 store app customers · All environments, incl. on-prem and regulated TARGETED FOR Q1 2027 Timing may...
What is the Group Action Framework — and why does it exist? When an AI agent handles a support ticket in isolation, it has context for only that one record. It cannot see that forty similar incidents were logged in the past two weeks, what resolu...
Hi ServiceNow Community!I'm currently customizing the look and feel of a Configurable Workspace using Theme Builder, and I've encountered two visual issues that I haven't been able to resolve.Both issues seem to occur when UI elements are active or s...
Hello All, We have a requirement from the business on a catalog item to display a specific text in a pop up if a variable option is selected. Normally we would configure this using either a UiPolicy or Client script, but this is why I am wanting to d...
Hello, I came across something misleading in the OOB Security Attribute `RoleExplicit`. The description of it is > User has the specified role explicitly, that is, it is present in the sys_user_has_role table. This seems to be completely wrong. The ...
Hello Community,I have a Catalog Item with:a Reference variable to cmn_location for the Primary Store;a List Collector on cmn_location for Additional Store Visibility.Both variables use a dynamic Reference Qualifier to filter the available locations ...
I have to implement AI search on the Employee center,But after creating the indexed resources and adding the search sources to the Search profile is still not working.and results are not pushing anything related to incidents.I am using the exsisting ...
I would like to add a custom agent and associated skills that are automatically synced to a new project.I did find out how to add the agent and this is synced, can be read by the ai assistant but it cannot find the skills. I put the skills in the sam...
Jev 1.14.0 · Multimodality · Danger zone Jev is a System One model developed by TypeSafe.ai. Unlike LLMs that generate text, a System One model makes fast, structured judgments that can be used directly in your code to make decisions. By evaluat...
Question:We are using ServiceNow Zurich without Now Assist. Is there an out-of-box report, list, dashboard, or field that can identify Knowledge articles with accessibility issues without opening each article and running the Accessibility Checker ind...
Hi everyone,I'm configuring Global Search in ServiceNow and would like to restrict the search scope dropdown so that users can only see "Global".Currently, the dropdown displays the following options:GlobalCSM/FSM Configurable WorkspaceService Operat...
Workflow Automation CoE > Converting Legacy Workflows with Build Agent Goal In this article, you'll learn about the Export Workflow UI Action on Workflow Version records, now available out-of-the-box as of the Brazil release, and how to use that XM...
AI Academy SmartDocs Redaction Agent & Doc to Voice Two new generally available SmartDocs capabilities for secure, voice-enabled document experiences in ServiceNow. In this AI Academy session, we explored two of the newest additions to SmartDocs:...
In the Brazil release, ServiceNow introduces a new way to answer access questions through natural language. Access control is foundational to security. But investigating access problems can be complex. When a user says they can't access a report, a...
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