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What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk and compliance teams, and AI asset owners a single pla...
UI Builder 101 The following article accompanies the UI Builder 101 video by Chris Johnson. Below, you will find explanations for concepts and resources mentioned in the video. Please ask any questions in the comments below! Table of Co...
What's New Webinar: Australia Release for AI Control Tower AI Control Tower is your view for managing everything AI in your organization and driving speed and innovation. Join this webinar to see demos of the latest capabilities across AI strategy, ...
Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had. It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...
When we asked our customers about how we can improve identity and access management on the platform, one theme was clear. “It’s difficult to understand why someone can or cannot access to resources; I need better visibility on who has access and to w...
In this article, I will be discussing Seven (7) Best Practices for User and Group Management for Platform Administrators. As a ServiceNow platform administrator, effective management of users and groups is a critical responsibility. Properly managing...
I created a custom Knowledge Article Template. When I select a Knowledge Base and choose this custom template, the article is created successfully. However, when I click Publish, the approval workflow is not triggered.The same Knowledge Base is confi...
For a Custom scoped application, inside agent workspace via a UI action, i display a g_modal.showframe function onClick(g_form) { var premiseId = g_form.getUniqueValue();var rpId = 'rpid';g_modal.showFrame({ url: 'sp?id=sc_cat_item&sys_id=' + rpId + ...
We are building multiple knowledge bases for our organization and for standardization, we are using the exact same categories. We've run into an issue where when searching the kbase, those categories are appearing multiple times on the search window....
We've recently upgraded to Australia, if a user has the native ui the continue button doesn't open a new change request it opens the dashboard home screen. When the user select continue it directs them to: /nav_to.do?uri=%2Fhome.doI see the componen...
Globalization is no longer optional for enterprise platforms. With only about 20% of the world speaking English, organizations need to deliver experiences that work across languages, regions, and cultures. In this session, the ServiceNow team walk t...
I'm trying to create a dynamic filter option on ends field for the delegate record. I want to take the current date add 1 week with the time defaulted to 23:59:59. I am able to add 1 week but I cannot figure out how to get the time to get set to 23:5...
I want to know before uninstalling a plugin, if it is being used by any user or not
I have this action which should be visible only when the list query is u_state=checked_in^u_type=1. How do I get the query in the condition?
Hi everyone,I am working with the GRC: Advanced Risk workspace, specifically within the Risk assessment scope and scheduler Playbook.I am trying to troubleshoot an issue where the "Reassessment frequency" dropdown selection on the Playbook card is no...
How can I easily transfer content and formatting from a Google Document to a ServiceNow knowledge article?I'm looking to learn about this feature import from gDocs to create articles. Are there any best practices, tips, or tools that can help stream...
What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk and compliance teams, and AI asset owners a single pla...
Hello All:We have built a scoped app with an initial focus on creating interactions from emails and using AWA to route the interactions to the correct queue. As it is a greenfield implementation and we do not have historical email interactions in Ser...
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