Hello, We are about to start our journey with Platform Analytics.If we would prefer to build in a non-prod environment and migrate the finished product to production, what PA components can be captured in an updateset? What are the best practices? T...
Hello,We have a dashboard that contains a report with a list of active records. I have a requirement from a business stakeholder to be able to filter the report using a Scheduled start date field, by selecting a beginning date/time and an ending date...
Just looking for training other than Now learning for reporting, dashboards and PA.
Hello team,I can't find this function. Who can help me? Does a plugin need to be installed for this? BR https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/platform-performance/concept/c_RunSystemDiagnostics.html
I was trying to run a report under asmt_assessment_instance to get: All surveys (responded and not-responded)If responded, show response. However, I can't seem to find the right column to show the response. Can some point me to the right direction?
Hello, We need to calculate age of work in progress/active incident tickets , so that the tickets can be displayed/sorted on basis of age in dashboards. I see there is a duration field which calculates duration only when ticket resolved/closed. Pease...
Hi I want to change the title of a static content block on the dashboardAlthough the content of the title can be modified by modifying the contents of the Portal Preferences tableBut this is not a good approach.Is there any good way?Thanks
Hello, I am looking to build a report, that is looking for the average number of active incidents that were assigned to a specific grouping of assignment groups each month. Trying to get an understanding of our ticket load per month, Thanks in advanc...
Hi community, How can I create a database view between followings tables:sn_customerservice_casetask_slawm_orderwm_task The main goal is to obtain the amount of work order task where the sla case has breached. Best regards.
i have a report drill down as below. it is nested till 3 different drill down levels. users want to to go back to the previous view from level 3 to level 2 instead of reloading the whole dashboard. how can we do this? level 1: level 2:
Hi Community, Does someone know how to remove the ""Highlight based on" on a Calendar report? I have tried this option: https://www.servicenow.com/community/itsm-forum/is-there-any-way-to-remove-radio-buttons-quot-highlight-based-on/m-p/549618/page/2...
Hi All, I'm trying to collect values from a table where each user has a specific duration per day. Table looks like this:I created an automated indicator with Aggregation: SUM and Unit: Minutes. I was expecting to see the scores being 480 minutes for...
Hello together We have adjusted the "Run as" field in the Scheduled Reports and removed the user stored there. The reason for this is that if the user leaves the company and is then deactivated, the report no longer runs cleanly.Sending the report wo...
One of our department heads built out a great dashboard for their department. They want to share it (and all the reports) to another department. Is there a simple way that i'm missing to update all the report permissions on a dashboard quickly. I kno...
Hi All,I want to create a report which will display all RITMs raised for 2 catalog items and also the report should display all the variables with values which users has entered. Is it possible to achieve this. Can you please provide steps to genera...
