My company is having lots of challenges in doing any sort of operational or analytical reporting in-platform within ServiceNow. One challenge is that a true semantic layer (i.e., not tables) is not exposed to a user for self-service. Yes, user-frie...
Trying to create a report that shows open incidents by day over a period of time. The best I can get is a column for each created time. I would like to see something like this.
Hi, I'm trying to create a colour scheme to use that will show Red / Amber / Green based on the following: Thresholds for RAG are >99% Green, 95%-99% Amber, <95% Red. I've tried a couple of different things but none of them appear to work, so any hel...
Can someone please tell me what the simplest way of creating a report on my dashboard that shows me the number of days since the last priority one was created.
I'm trying to run a report to show the responses to an assessment instance. Everything I've tried is falling short of actually showing the responses to the assessment. Any ideas? Thanks!
We have one table storing original target and total request submitted. I need to show both on same graph on Performance Analytics dashboard and then on Service Portal.Currently graph is designed using double Line graph in excel and we have to repli...
Hi! I've tried a few suggestions from previous posts on here but nothing seems to work. I'm not too good at scripting but I can get by however I've hit a brick wall now. I have several widgets showing Performance Analytics data using Incident SLA a...
I have created a Indicator Source by using Database Views which name as Incident_SLA (Joining Incident and Task SLA). I have created a scorecard widget and display the values in dashboards, When I click on the count of the widget and clicked on "Show...
Is there a way get a tree-like visualization of all groups and their hierarchy?Or visualize really any type of hierarchy where a record has a reference to a different record on the same table.i.e. Groups A and B all have the parent Group C. Groups J ...
Hello everyone, First of all, sorry if this is not the right forum or topics. But there it goes our experience with the Homepage Deprecation tool.First, the documentation is not clear to what will happen.We tried in DEV, then in our test instance, no...
We have configured one survey to measure customer satisfaction with IT services. The survey has 6 questions: 5 are scored 1-4 and the 6th question is open-ended "comments." I want to produce a report that shows each survey response as a single line-i...
I'm building a dashboard of reports (no PA involved) and need a filter on top for all widgets in the dashboard.I want to understand what is the difference between a breakdown, interactive filter, elements filter, and breakdown source? What does it me...
Hi experts, When I create a report while using List as the report type, the table cells of the data rows are shifted to the right (as shown below). While looking into the HTML structure of the list, I found that it was because the colspan="2" attribu...
Hello PA Community,I am looking to visualize "Average Days Between P1 Incidents" or also known as Mean Time Between Failures for my division. This is not achievable with Standard Reporting and I can't seem to figure out how to do it with Performance ...
Hi there. I am trying to add a filter to a group of metrics in UI Builder. However, I want the metrics to default to last 30 days when the filter isn't being used. Is there a way to set up the filter to default to last 30 days? I see an area where...
