Need some help here, For reporting purposes, we have created a database view in the sn_hr_core scope to join the tables task_sla and hr_core_case_workforce_admin. Here is a screenshot of the database view: The database view is working fine but when ...
Hi, I've been looking high and low to add a single report on a dashboard. In my table I have a column Discovery_source that has several string values that repeat themselves, lets say DiscoveryTool_1, DiscoveryTool_2. Etc...On a dashboard I need to ad...
Hello folks, I trained quite a lot of models and actives boxes are checked within those models. I tried to create an incident to see if autopopulate the output field I wanted but it never happened. How do you actually activate Predictive Intelligence...
I am exporting the data from a list report to a CSV or .xlsx file. Either way, it exports and has a bunch of HTML formatting in various fields of the excel export. Is there a way to get rid of the HTML formatting or export it without the formatting?
I have a lot of reports in ServiceNow which are created for temporary requirements. There are few important reports among these which are mapped to the dashboards. I'm trying to query the reports based on the last run date and deactivate the ones wh...
So I have a need to report on all incident tickets logged originally to the IT Service Desk, simple as if an incident was logged and the first assignment group was the IT Service Desk + 1 to the total count. Now not all incidents are logged by the IT...
Simple question, but hearing different answers from some customers. Does the servicenow base reporting engine require a license from ServiceNow (Like ITIL)? I know it is a platform capability, but curious if a customer could get dinged by compliance ...
Hi! I'm trying to create a report in which we need to display the Parent and Child CI relationships for Principal Classes only. In this case, I have 2 tables which are cmdb_rel_ci for which displays the Parent and Child CI relationships and the cmdb_...
Hi All, We have a requirement to create report on all the field changes happening on cmdb_ci_services table. Report should display which field updated, when updated, by whom and what was the old value and what is the new value. Is there any way to ha...
Hello, We would like to write fix script to generate a report. Is it possible to create a report using scripting? Many Thanks in Advance! Regards, Sai.
Hi All,I am trying to create a MTTR report for Incidents, please refer below snapshotI know that out of box there is a metric definition for the incident table called "Create to Resolve Duration" using that I am not able to achieve report for each pr...
Hi Experts, Below is the report that I built which is calculating the resolution percentage. So what I'm looking for is when a user will click on any of the points then it should take user to the next level (New Report). This is achievable using norm...
I would like calculate the duration of the rejected value using today's date/
I need to create a report a widget that shows the Count of Closed Incidents divided by the number of All Closed Incidents. So far I have been able to create reports using 1 condition in the reports view. However, now I am needing to do a calculation ...
Hi All, I have requirement for removing report from dashboard and all changes should capture in update set. I have clicked on the right corner of dashboard +(add widget) and X(Remove) on the report. And after I have followed below steps from the l...
