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Resolved! I have added new groups to an existing Bucket Group "Case Age Range (Days)", how do I get the new ranges to display in my widget. The new buckets are showing 0 counts. Do I need to rerun a historical collection job or will it all get updated with t

Hello, I have been asked to report case aging in different bucket groupings, so I added 5 new buckets.  My issue is I am getting 0 values on my workbench widget and the original bucket groupings are displaying as expected.  How can I get my new bucke...

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Fred Oliva by • Tera Contributor
  • 3398 Views
  • 4 replies
  • 2 helpfuls

Hex Color Code to set reporting colors

Hello,  In reporting, my hex colors are being shown out of order on the graph. That perrywinkle color (bluish purple on top)  was not even provided. I used the code for red (#b22222) and it showed up no where.This is what I entered: #B22222, #FF8C00,...

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bridgette by • Giga Contributor
  • 19332 Views
  • 3 replies
  • 3 helpfuls

How to change date format of reports?

Hi Experts, In the below image you can see that I've sorted request based on week and the format of week is yyyy-mm-dd(2022-02-23) and I want to change it to yyyy-month_name-dd(2022-Feb-23). Can someone please help me through this.

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Arun98 by • Tera Contributor
  • 2664 Views
  • 3 replies
  • 0 helpfuls

Resolved! Project Lead/Cycle Time Calculation

Hello, I am trying to report upon time between states in the project form to determine how long a project goes from "work in progress" to "completed".  If anyone else has suggestions on how to calculate project lead/cycle times. I am using both PA an...

BradDavis by • Tera Contributor
  • 2370 Views
  • 3 replies
  • 1 helpfuls

I have created a PA report but my users and when the users drill down to analytics hub to access the indicators they are not able to see the data and they get an error saying " they do not have access to the breakdown, indicator"

I have created a PA report but my users and when the users drill down to the analytics hub to access the indicators they are not able to see the data and they get an error saying " they do not have access to the breakdown, indicator". And the users h...

SKR by • Giga Contributor
  • 1198 Views
  • 1 replies
  • 1 helpfuls

"Number of rows removed from this list by Security constraints" when viewing a report but able to view result from cmdb query

Dear Experts, Need your kind advice on this. We've developed multiple CMDB reports and placed into a dashboard. But when clicking the count from one of pivot reports to see details, they are getting "Number of rows removed from this list by Security ...

Daisy Licup by • Kilo Contributor
  • 1868 Views
  • 3 replies
  • 0 helpfuls
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