Hi all, recently we upgraded from ITSM Std. to ITSM Pro. Now we can use Performance Analytics and I have one question to this. How is it possible to filter PA widgets and normal Reports on a dashboard via interactive filters? But we could not find an...
I have search different tables and variables to be able to determine "How to determine the date and time for the assignment of an SCTASK" in Service Central. However, have not been successful. Have anyone have the experience or knowledge to share sol...
Hello! I know that it is possible to get a list of reports in your environment by using sys_report. Is there a similar way to get to a list of all dashboards? Thanks for your help!
Hi I would like to limit the amount of KB search results that I get in the Virtual agent. I have been trying to play around with the ".setlimit()" function but haven't been able to solve the problem Could someone put me in the direction in what I ...
Hello, Is there a script that I can use in a topic to get the name of this current topic and save it in a variable? Thank you!
can we keep the default value as the current logged in user in the interactive filter API stats by Requestor.
II have a dashboard for Resource Management and would like to hide some of the tabs from specific roles. Is there a way to build access controls to tabs within dashboard?
i have a PA dashboard. My dashboard contains a couple of interactive filters and some reports. when i select values in interactive filters my report is changing which is correct.Now i am closing my tab and logging out. if i am logging again later a...
When pulling the PA report, Number of open and overdue incidents I am finding that the report is showing "Canceled" tasks on the incident table on the report too. I cant seem to find the option to filter these out so that they do not show up in the c...
Hi Team, By using PA, I would like to add Min, Max and Average values based on showing data in the reports. Can you please help to achieve this one. Please find the attachment for your reference.
I would like to calculate the "Average Resolution Time" based on our business hours. I have created:2 Automated Indicators: 1) Summed Duration of Closed HR Cases 2) Number of Closed HR Cases1 Formula Indicator: ([[Summed durati...
I have created interactive filters based on extended task tables and other system tables but having trouble creating one based on a variable (selection type) off a catalog item. The ask is to present our users with an Interactive Filter where they ca...
I can't believe I'm the only one wondering this... I've seen similar questions, but not THIS question. ONE of MANY scenarios we have is that we have Incident Tasks assigned to Assignment Groups who participate in Incident resolution. An Assignment Gr...
Can someone help with below issue? It seems that Formula indicators are following breakdowns only partially. I have 3 indicators that follow the same breakdowns and formula indicator that also have those set up:Breakdowns are working fine for individ...
Is it possible to calculate difference between 2 date/time fields using a formula indicator that getting date returned as days, the results to be showed in reports using PA?
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