Hi. I have a requirement to create one report for dashboard, where multiple pending reports of incident, problem, change would be combined and get created a single report. Screenshot of report type has been attached to this post. Kindly help me, how ...
All, Would need your help in getting below information from User experience Analytics Dashboard. 1. How do i get a trend of (# of Sessions that ended within 20 seconds) 2. Top 15 Search items and its coverage/availability of articles for those search...
Can we create an interactive filter where i can get the particular sub categories to be displayed when that category is selected. So by selecting Category and of its Sub category the report should run. And how many fields i can use in one interactive...
Hi. I want to create a multilevel pivot table that shows the sum of monthly cost (this works) but I also want to show a total count next to each product on how many users has this product before it´s expanded. I do NOT have performance analytics b...
I want to create a report in the table of Name [sys_search_event].I can't select a table when I try to create a report.I thought it was an ACL setting, so I changed the ACL setting,Unable to create a report. Please let me know if there is any way.
Hi What is user Id, user index and hashed user Id in virtual agent dashboard users tab.Is it possible to get the actual user details from virtual agent dashboard users tab from user id and index. And in virtual agent dashboard, how NLU predictions a...
Hi all, This is a bit of a tricky one, I hope someone can help. In APM, we have a custom field to track data category (see attachment). This field allows from multiple selections as an application could fall into more than one category. I have a requ...
I am trying to create a report or indicator that will display knowledge use of articles only after the article has been published. In our instance, there are many users with the Knowledge admin role so they may view a KA before it's been published bu...
I was able to find 'Variable+' under 'Request item [Catalog Task]+' and add the variables needed, but they will not display as columns under the report. I can add 'Request item [Catalog Task]+' into the report to display the associated RITM, but unab...
I want to get a simple count of devices across multiple tables. For example, using Class in Network Gear and Servers tables and ideally also get printers, load balancers, etc. After a year of searching I haven't found a good answer outside of an ...
I have designed a small report with a stacked bar chart. The x asis labels are long. I don't see any option to turn them diagonal like ServiceNow is showing them in their documentation Bar and horizontal bar reports (servicenow.com) Who can help me h...
Hi ThereI know there are steps on this but I can't find them. I know you can revert a previous version of a record\report. where are the steps for this?And, will those apply to Dashboards too? I ask because the OOTB Incident Management dashboard got ...
Hello, We have created a database view and was wondering if it's possible to concatenate two columns using a script (see below). If so can this script can also be applied to a report or automated indicator? var now_GR = new GlideRecord('u_chg_cab_def...
Hello,I want to display the score of the knowledge management dashboard.If you just installed the plugin, you won't see the score as a matter of course. Is there a way to display it immediately?Is there any demo data etc.?How is it best practice for...
Is there any way I can increase the dashboard canvas size, I am looking for adding more widget column wise without reducing the size of the existing column. Basically looking for increasing size horizontally. Also looking for an option to reduce the ...
