As per my requirement, I want to display success rate of change monthly. To calculate the data I am using PA. I want to show Current Month result as well as the historical data of previous months. Right now, I am getting previous month data only. Is ...
Hi, I have created a Business Service - reference interactive filter. And in the Interactive filter reference i am selecting change task table and reference field is selecting Business Service from dot walking change request record. This does not dis...
Hi Everyone,I am attempting to configure an interactive filter on a dashboard, which displays group names which are: Type: contains > ITIL [AND]Manager: is (dynamic) > Me [OR]Group Member: is (dynamic) > MeI have successfully got the components in gr...
We have a list widget of business services. I am able to filter this list based on Managed by, Assigned to, Supported by and others but how do I filter this by business service? There is no option to choose name because it isn't referencing anythi...
I have created reports in PA and i wanted show/add them to my service portal ? how can i do that? i have seen a widget called > performance analytics widget in service portal > how can i configure it ? since it's OOB
Does anyone know how I can utilize Performance Analytics to calculate the median of a report? I have widgets of the reports I've created on a dashboard, and am trying to find information on calculating median. Any help is appreciated, thank you!
How do I control which months are displayed? For Example if I want to only see months statistics for the year 2022. See attached pics of the report setup and resulting data.
I'm working on some inicident_sla metrics and KPIs in a dashboard. I have an initial report working, but it's picking up SLAs that were breached in the ticket but when the ticket was owned by another team. Is there a way to only have tickets in my r...
Hi, I would like to extract all the incident list assigned to specific assignment groups. I have an endpoint like: url = 'https://instancename.service-now.com/api/now/table/u_incident'. When I'm trying to add the sysparm_query, the endopist doesn't...
I have a dashboard tab with various reports built on the same Scoped App table, each referring to a specific field that tracks an associate taking some action on a record. The intent is that when a single associate is selected in an Interactive Filt...
Hello, We have a request to create a report on the TASK table to get some RITMs and Incidents. For RITMs created for some catalog items we need to add some catalog item variables as columns. Is there any possibility to add these variables directly fr...
I am suddenly unable to add a widget to existing dashboards in PROD. Does anyone know what may be causing this?We are in Helsinki version.I can click on the +, and select PA in the drop down - but then get stuck on the wheel/loading state.I am not ha...
Hi, I want to report on how long an incident spends wihtin a certain status. For example and Incident is created -> work in progress -> on hold -> work in progress -> closed complete. How do I report the time it spends in the state "ready", "work in...
Hello, Is it possible to have a list report displaying the following information? I am not sure if this can be done even using PA, was wondering if there is a way to achieve this via scripting. If any og you can point me in the right direction...
