Dear Experts, Kindy help to advice. I want to show a list all available CMDB reports into a Dashboard. Eg. Server Report, Network Report, Storage Report I want to provide them the report links that are accessible then will open a new tab to show the...
Hi Platform Analytics Community, I have a requirement to collect historical scores for "Number of incidents opened by Service Desk". My Service Desk consist roughly of 100 agents with many moving on to higher positions very frequently and new hires. ...
Hi Experts, In the below image you can see that I've sorted request based on week and the format of week is yyyy-mm-dd(2022-02-23) and I want to change it to yyyy-month_name-dd(2022-Feb-23). Can someone please help me through this.
I am interested in creating a report that shows the number of incidents by tag label (filtered by group assigned to). I didn't see tag as a choice for "Group By". I also didn't see a way to do this by data source so I chose source type of Table wit...
Hello, I am trying to report upon time between states in the project form to determine how long a project goes from "work in progress" to "completed". If anyone else has suggestions on how to calculate project lead/cycle times. I am using both PA an...
I'm trying to identify reports created by users that have left the organisation and are only visible/accessible to the 'created by' user. Is there a way to do this? I'm playing around with the report_stats and report_executions tables but can't see...
I have created a PA report but my users and when the users drill down to the analytics hub to access the indicators they are not able to see the data and they get an error saying " they do not have access to the breakdown, indicator". And the users h...
Dear Experts, Need your kind advice on this. We've developed multiple CMDB reports and placed into a dashboard. But when clicking the count from one of pivot reports to see details, they are getting "Number of rows removed from this list by Security ...
Hi All! I need some help here. We have 109 Assignment Groups and would like to get a report ofPast 3 months, total tickets vs breached SLA (has breach in incident sla) and the percentage of breached. Broken down into the 109 assignment groups. This ...
Managers would like to see separated employee Demands, Projects, Tasks, Incidents and Roles to make sure information transitions to other staff. I Ideally would like all of this information available on a report so that when a manager plugs in emplo...
On Performance Analytics System Properties, by default, we could collect a maximum of 5000 records during a data collection. Which upper limit could we set without impacting the global performance ? I mean I can have daily, Monthly or annually collec...
I'm trying to create a dashboard report for the GRC audit module where it will display the number of engagements which have observations within them when the observation is priority of minor or recommendation only. I want to exclude the engagement i...
Hi All, The PA Incident daily data collection job and the historic data collection job did not run in our instance for a week as the "run as" user was inactive. We have updated that to system admin now and when the job ran today, we could see the inc...
I got message in the Multi level pivot table 'Subtotals have been disabled for technical reasons'. Perhaps someone knows how to fix this?
Hi, I have looked in the SN Community and cannot find any information about this. What is the method of updating the ticket information within the customer service portal that when a customer "exports to pdf" we can add more information to this PDF -...
