I'm looking to create a few reports from the words that are listed in the Description box. For example pulling all tickets which mention the word 'complaint'. I have been told that the only way to do this is via keywords. I'm pretty new to service n...
I am trying to create a widget with an Indicator that would show the time worked by incident priority. I can't seem to find how best to create this. Please can anyone help or provide a guidance? Thank you
I am configuring PA as part of ITSM Pro and note that the metrics are based on the Incident SLA table whilst my SLA reporting is based on the Task SLA table. That was advised by our partner. What is the difference / use case? Thanks in advance. Ka...
Hi there New to the reporting side of ServiceNow. Just wondering if there are reference guides for creating commonly used database views for Project reporting? I have a number of reports to create ie Project Change Requests for specific Project Manag...
Hi everyone We are traying to find how long a ticket has been in each state before been closed. Any report or idea?
Hello, I have a dashboard set up and have collected all of my data for incidents, and it looks great. The only issue is that I want to see this dashboard for only a specific set of assignment groups. Our helpdesk team consists of about 5 assignment...
I've created a couple of PA Dashboards. Some users can see the contents, but others just see blank pages (although they can see the Dashboard name in the drop down select box).They have access to all the reports and content as well as to the Dashboar...
We currently have 3 record producers on our Service Catalog that gets converted to a call but I would like to know how many times each form was used to submit issues in the past month.
In my company's environment, incidents automatically get assigned to an assignment group. I am looking to calculate the time from an incident creation to being assigned to an individual. I have looked through the OOB PA and Benchmark items and am not...
Hello, Brand new to the knowledge base world, is there a report out of the box or that I can create of users that viewed the company's KB articles. Any ideas are welcome.
This is related to another post where I was asking how to create a report that will only show the last status report. The advise that I got from one expert user is to create a last_status_report field in the PM table then create a business rule that ...
I want to define a view of the table while referring the table in report creation. Is there a way to define the specific list layout view of the table ? Thank you for your help
Hi All, My first post here, I am trying to create a report that shows incidents by age. Which I have managed to do. See image below. I would however love to change how they are grouped to show how old each incident is by week. Can this be done? Than...
Hi everyone We have SLA's set at the RITM level but assignment group and assigned to are at the Task level. I need to provide a way for users to pull reports on the SLA stats filtered by assignment group and assigned to. There is not OOTB database v...
I need to create a scheduled report that gets emailed to each requester to show them a summary of the incidents/request that they opened for the week. I know how to build the report but I can't figure out how to schedule a report to go to each requ...
