Dashboard - Tab Level Restrictions
Can I restrict the tabs by setting "Read roles". The end user still can see the reports in the tabs without data. I don't want to show the tab itself if the end user doesn't have this role.
Forum Posts
Is it possible to have an interactive filter that is both dynamic and multi-select?
Here's the use case: I'd like to have a filter that is ultimately selecting for sys_user records (basically this is just a variant of an ASSIGNED TO filter). However, I want to just return the records that are the members of a group. That way, as peo...
Resolved! How to create Incident Reports with Count and % of Total by Selected fields
Good Morning - I have been asked to create a number of Reports using the Incident table. They are basically Frequency Distribution reports by Assignment Groups, Contact Type, State, Priority and a few others. What I am trying to do is create reports ...
Is it possible to combine multiple columns into one column for a list report
Hi all, I'm making a dashboard that holds multiple list reports in it, to work more efficiently and have a lot of info within 1 field. One of the reports I'm using is based on the Task Table and shows incidents, changes and tasks that are assigned t...
How to Create a Report in ServiceNow for Response and Resolution SLA which shows the SLA's in (% Percentage) ?
Hello All, I am trying to create a Report in SNOW which shows the Resolutions & Response SLA in (% Percentage). I could able to do this manually in a Excel sheet. I want that to be done dynamically in SNOW. Here is the screenshot which i am looking ...
Resolved! Unable to find Tags(sys_tag) field in dot walked fields
Hello, There are two tables : Improvement Initiative and CIM tasks, A user add tags at Improvement initiative Level. I am able to Report at Improvement Initiative level: But when i tried to dot walk the field of the same table through the second tab...
Average Incidents backlog per day
How to calculate Average incident Backlog per day? Any help will be appreciated.
How to get tags on the incident sla table
Hi Team, When i tried to pull the report on the incident_sla table, unable to see the tags. But on the incident table, able to see the tags on the report. How to get tags on the incident_sla table.
Report to show all Approvals on changes, but only on changes that a Specific Group are an approver
Hi, Is it possible to create a report, where the criteria is that it will show all approvals for all change records that a specific approval group are approvers on? So - change record has an approver group "APPROVER-A" on it. The report criteria wo...
Resolved! Interactive Filter - Reference in List
I'd like to create a reference interactive filter that allows multiple selections. I need it to filter on a list, field, though. Is this possible? For example, I have a list report of records that have a field referencing the department. A record may...
Resolved! Report time worked in hours and minutes
I am building reports to show total time worked on tasks. I am pulling from the Time Worked [task_time_worked] table. Filters set to only show tasks that were updated this week, task type is Incident (I have other reports for other task types). My...
Hide certain topics in "Show me everything" in Virtual Agent
Hi, is it possible to hide certain topics in "Show me everything" button in Virtual Agent, but not touching the "Is visible" property in the topics table?
Resolved! SLA Report for specific Assignment Groups under Incidents, Service Catalog and Problem tickets
I would like to create 3 reports for Incidents, Service Requests(SCTASK) and Problem tickets. Eg: I need to show the number of SCTASK items which missed the SLA for my set of assignment groups(approx 10). I'm not able to add the assignment group as t...
Resolved! Export report shows sys_id instead of display name
Hello Experts I created a report on RITM table and dot walked to Variables[+] and included the required variables in my report. Now when I trying to export this report to CSV/Excel the report header shows as variable.sys_id. Is this a known error/exp...
Sending Reports in the mail body
I have created a Report and my requirement is to schedule that report and send as a mail to users. I was able to send as an attachment, but my requirement is to send that report content in the email body as a screenshot or it can be of anything. But ...
