Hello, I am trying to create a dashboard and add stats for incidents that relate to my team. When I first log into SNOW the dashboard that it presents has all the overall numbers. How do I change to show just my teams numbers or even just mine alone?...
Hi, I need to report on the following: Incidents where Change Request was created AFTER Incident was Resolved. Report Criteria: Table: Incident Incidents in State = Resolved or Closed Incident.Change_Request is not empty Incident.Resolved < Inciden...
How to create gantt chart in servicenow? Can anybody help me.
Hi All, Please guide me on how to create a report to show stories that got rolled over form previous sprint to current sprint fro visibility. Which field can be used for this from table : rm_story .I see that most of the date display same value.I cou...
Hi Community, i got stuck by creating a Report for our Business. Based on defined Assignments Groups I want to create a Bar Chart displaying on a Daily Basis several created and closed items, grouped by Task Type. I got all the Data i need to displa...
Hi all! Trying to create a report with Trend by a 'date field' (example: opened) on X-axis filtered for an 'Year' or a 'Quarter'. Need to configure further buckets per each month '1-10 days, 11-20 days, 21-31 days' to Show January '1-10 days, 11-20 ...
On a particular schedule report that run on daily 8:00 AM EST time. got an error in attached pdf in email "Error: Export failed using AVP servers". but the same scheduled report we execute manually using UI action button "Execute Now". So PDF was Del...
Hi, I want to create a pivot table report where table rows should be incident state and column should be incident year and table contains count against each state by year. I have tried giving state as row and column as created field. But it is taking...
I have a dashboard that has several reports built on it from the application and software model table. I have created reference interactive filters for the "Managed by" and "Assigned to" fields. These work great. I am now try to create an Inter...
I have a very specific requirement to show the past 13 months of Incident counts, ideally in a bar chart or trend line. Specifically: * Omit current month * Show full counts for prior 13 months * Will not require manual updates of filters every month...
Hi, I have many incident templates. I need to create a report based on those template. For Eg : Incident template name : " Login/Password Issue " Need to know how many incident tickets are created with this template. I couldn't find any field calle...
How do I create a report that will get me a MTTR (mean time to resolution) for Incident Tickets? Would be for one ServiceNow assignment bin and for tickets after a specific date.
Hi guys, I need your help here. I am trying to create a metric for the Self Service Catalog Task created by IT Portal that it was touched by my team. For Incident I have used: Table: Incident MetricDefinition is Assignment GroupContact Type: Self-Ser...
Is it possible to configure a dashboard custom interactive filter for different fields on same table? For instance if you have two reports based on the incident table on a dashboard, but you need to filter one by sys_created_on and the other by open...
Hello dear community, I need help:I have this report showing closed incidents (last 12 months): When I select the incidents cancelled in May (as shown in the picture) I get the following result: As you can see in "Closed" all the incidents closed i...
