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Percentage of incidents closed the same day and closed by who opened it vs total number of incidents by who opened it.

Hi,   We need a report that will show the percentage of incidents closed the same day and closed by who opened it vs total number of incidents by who opened it. In other words, per user, all the tickets that user opened per month vs the number that u...

Multi selection in cascading filter

Hi, Is there anyway to have multi select option in cascading filter. Have created a cascading filter for Assignment group>Parent>Parent where multi select option for these is required. Please advise me how to do this.

Kumar116 by Tera Contributor
  • 1561 Views
  • 2 replies
  • 0 helpfuls

Resolved! Virtual agent conversations

I have downloaded the "ITSM Virtual agent conversation" and also the "Human Resource Virtual Agent conversation." Though I am not able to see the "Human Resource Virtual agent conversation" only the "Human resource scoped app: NLU model". How can I f...

Jonathan28 by Giga Contributor
  • 1525 Views
  • 3 replies
  • 3 helpfuls
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