Hello everyone, I am trying to show data for Agents that are assigned to cases. For simplicity let's just say I want to display how many cases an Agent is assigned to which is simple enough by itself. However instead of creating an 'Assigned to' inte...
Hi friends I do have a weird case with one user. If this user opens the report, it looks like this: If the same report is placed in a dashboard, this user sees the report different With other users that I've tried, it looked normal. I thought t...
need help to create report which shows number of days between when Ticket was Opened and Closed for a particular month For e.g I can see using attached query that there were 1500 tickets created and closed in Jan 2022 however can I create a report...
Hi Experts, In a table there is three columns Containing integer value, while creating a report or dashboard I want to show all three columns SUM in a single Bar or list. Please guide. Eg. C1=2,C2=3,C3=5 IN report or Dashboard, I want SUM OF C1,C2,C3...
HI Need help with following how to create report showing number of tickets assigned to certain assignment group in a month For example number of tickets service desk assigned to application support group for the month of Jan 2022 Thanks in ad...
Hi, i am doing a queue manager role in service desk team. Is there any report in servicenow, to get how many of the incidents i have assigned on each and every agent name? Agent sometime move that incidents to 2nd level groups or can resolve or hol...
Hi Folks, I've created a report for a stakeholder, and I would now like to give them editing access to the report, so they can take it over and maintain it. I am not seeing a direct way to give this user editing access to maintain my report. Is this...
This is my first time doing anything with reporting, so please excuse me if this is a simple question. I need to be able to track the number of times a specific field is changed from one option to one of a set of options. I also need it to be history...
Hello guys,I have a long list of indicators where I have to change indicator source now.they all already have data collected previously.so I have to delete all scores first and only then I am able to change indicator source as by default. this is ok ...
Hello,I have a Dashboard with several (Time series) Widgets Indicators.I need to:1.- to "Show data labels" for all indicators but one.I understand this is not possible as the "Show data labels" property is set only in the "main" Widget indicator and ...
Hi all I need to create a report to show how many users are assigned to assets each month. Trying to do this by running monthly snapshot of ootb PA historical job"[PA CMDB] Historic Data Collection" Indicators, indicator source, and breakdown created...
Hello, I created a custom table in which I imported data from our call manager (data from Service Desk calls). This data is a row data, not already calculated metrics. Now I would like to make some indicators based on the data imported in this new...
Hi, I'm trying to find out if there is a way to extract the report that shows all assignment groups the ticket passed through? I thought of creating a table with the name of the assignment group. Has anyone done this? can you help me? Thanks.
We need to have a report where we can filter servers based on some criteria, and then the report lists all of those servers, but also will show the business applications that are mapped to those servers in the CMDB.
Is it possible to generate report based on a incident age. For example, want to generate report in SNOW itself. Like based on >3 days, >4-7days, >10days created with assigned to agent name. I know, we can generate it using pivot table in excel. Is ...
