Resolved! common KPIs
What are some common IT Operations KPIs that you track? Which do you find to be the most useful?
Forum Posts
Resolved! Scripted breakdown mapping with multiple return values
Can you have a script for a breakdown mapping return multiple SYS_IDs? I have a use case where we want to breakdown incident indicators by the affected services (calculated by the associated CI). This data is already being collected in a custom table...
Scheduled Reports in xml output
HI AllNew to the forum. I am trying to wok out if it is at all possible to have XML as an output format for Scheduled reports. This would seem like a basic feature that most toolsets can output to. Any assistance would be greatly appreciated.
Choice List Interactive Filter that references multiple tables
Hello,I am trying to create a Choice List type interactive filter that will apply to multiple reports that use different tables. this would allow a user on the dashboard to select the Recovery Tier of a Service (u_recovery_tier) and then update all...
Resolved! Performance Analytics job [PA Incident] Daily Data Collection in returning errors in the job log
Hi,Performance Analytics job [PA Incident] Daily Data Collection in returning errors in the job log. Here is the error:Any idea to correct this will be welcome.Thanks
How to change the size of Widget
Hello Everyone,We have a change the size of the widget in out ITIL Homepage dashboard. My Bar report width is big when i click on edit widget i can see an option to change the Title size which by default it was 10 i change is 8 and i have height PX b...
Resolved! When I collect data by using a daily job and a montly indicator the values for score_start and score_end are based on the first day of the month and the last day of the month.can I
When I collect data by using a daily job and a montly indicator the values for score_start and score_end are based on the first day of the month and the last day of the month.How can I use the day for wich the data is collected..excamplejob collects ...
Resolved! How to get extended fields in reports column
Hi ,<this is a repeat question as previously i could not find any relevant help with How to get embedded list/relationship in reports column >I can see a report on task that shows relationship/ embedded list in the available field columns.Please fi...
Color blind friendly color palette for charts
Is there a color palette that works well with charts for those with color blindness?
How to show a report on the dashboard but read-only
Hi ServiceNow Experts,I have created a dashboard containing a report that is visible to selected users. The objective is for the selected users to view the report in thedashboard, but won't be able to open the report and edit the conditions. Is this ...
Set colors on Performance Analytics speedometer
Hi,we are creating a dashboard with PA and we need a speedometer widget.Do you know if it is possible to set colored ranges? (i.e. 0-75 green, 75-95 yellow, 95-100 red)On classic report we can do this setting Upper and Lower Limits.Thanks for help.Al...
Daily Total Open Incident tickets - Last 30 days
Hi, Hoping someone can assist please. I'm looking to run a report depicting the total number of incident tickets that are open at 8:00 EDT daily. The idea is to see a trend of how many tickets were opened the day before yesterday, yesterday, today an...
Machine Learning for Incident Classification? Where do we start?
Hi guys, we are interested in developing a machine learning algorithm that can auto assign the incidents to the correct groups/teams. I see this: https://hi.service-now.com/kb_view.do?sysparm_article=KB0597625 Where can we start?
Resolved! Performance Analytics - Unsure if Indicator Source is Correct?
Hello all,I'm very new to PA, so my apologies if this is an ignorant question. I am trying to add a Score widget to my dashboard showing the number of Open Change records each day. Behind this score widget I have an Automated Indicator "Number of Ope...
Reorder tabs in a PA dashboard
Can tabs on a PA dashboard be reordered by adding a number to the name of the tab if they were created before responsive canvas was enabled? I added a number to the naming convention hoping to see the tabs reorder and there was no change in order.
