Hey All,Hoping there is a simple solution to this.So we all love the condition builder - and for date/time queries, you get a plethora of options to choose from. I.e. Tomorrow, Today, Next Month, Last Month etc. But despite all the choices, it will ...
Hi All,I need extract a list of all service and product owner names from service now. Can anyone advise how I do this? I need to conduct mandatory training and target this training to these product and service owners.ThanksLynda
Hi All,I created metric definition on state field in Resource plan table. both table and field are audited using dictionary.But, Metric instance is not getting created though state is getting changed.Am I missing here anything?Thanks,Pritam
HiI need to build a report that gives the number of calls logged per day and closed per day over a specified period but cannot for the life of me work out how to do it. I also need to build a report of totals: So on day 1 we had 4 calls opened and 2 ...
I am trying to restrict the report visibility to the users except admins I have given role as admin in everyone section but it is displaying to the user whoever created these reports.User created a report now he does not want that report he is asking...
Hello All, I am creating interactive filters for our Universities' IT department. I am currently attempting to create a checkbox interactive filter that is displaying strange behavior. I created an interactive filter that finds all user's for whom th...
Hi all!Our Service Desk is in the process of building out our Service Catalog in Express. We are using two "catch-all" catalog items (which create Catalog Tasks) that handle requests that do not have their own catalog item.I'd like to run a report ea...
Hello All, I have several Scheduled reports that are sent in Excel. The formatting is really bad so we hope there is a way to make it look better. Does anyone have a way to do this? Currently on Helsinki. Thanks Carl
While an ITIL user is viewing a bar graph report, of Incident SLA [incident_sla], she wants to drill down to the detail but cannot. She also cannot change from Bar to List. Both actions get the error "Security constraints prevent access to requ...
HI,I want to implement create a Glide Record to implement the following query/*SELECT cmdb_ci, type, metric_name, resource, Count(*) AS cnt, MAX(sys_created_on) as last_occurenceFROM em_...
Hi all, I am trying to create a widget to add to the dashboard (potentially to a client portal as well) displaying the results of a survey, however I'm stuck on a few things: 1. I can click on a survey instance and see the questions and their resu...
I am trying to export a report with color coding into excel sheet but unfortunately the colors are not showing up in the excel sheet. Also is theRE a possibility to export the report from a dashboard?
I'm trying to create a choice list interactive filter based on the Assignment Group Manager. However I'm getting the following error:I've setup the Choice List Specification in the Dictionary. Any ideas why I'm getting this error:Thanks.JorgeL
This is login data in system events, This is logout data,
