Seems easy enough, but I can't seem to generate a list view report on all incidents opened not ORIGINALLY assigned to any assignment group. Our company has rule in place to automagically assign all new tickets to the Service Desk Team, however, there...
Can you add multiple values (~24,700 numbers), when using 'does not contain'?
I want to be able to visualise the number of incidents related to specific problem records over time, the problem records are identified by a tag. I start my query in the Incident table and I want to be able to specify a filter on "Problem.Tags has I...
For reporting on Incident, Change and Request, there are a group of standard tables we use repeatedly (listed below). Does anyone know of a summary of these common tables that describes when to use one over the other based on the data you are target...
I would like to know if the CSAT score reflected in the Customer Service Executive dashboard is stored in a table? If not, how can I have access to the CSAT score overall? I want to use it for my Alexa integration.
INSTANCE: London, on the latest patches "Invalid order by field . . . 'u_ist_priority' is not referenced. Why am I still seeing this Warning message?
Hi there - Does anyone know if I can deploy two distinct reports in a side-by-side arrangement, where one report would show Assigned to (Joe User) and SLA MET vs MISSED counts, and the other report (positioned to the right) would show Assigned to (J...
Hi all, I'm currently overseeing a programme to analyse how well our suppliers are fulfilling tasks as we are aware that a disproportionately high number are remaining open for a considerable period of time, and this needs to be managed down. My curr...
Hi All, I have created a PA dashboards with multiple tabs. Each tab is different from one another. Currently the dashboard breakdowns are outside the tabs and acting as a common filter for all tabs. 1) Is there any possibility to bring breakdown ins...
Hi everyone, I'm wondering if it is possible to produce a report that indicates the difference (positive or negative) from a trend, My organisation doesn't have Performance Analytics so I'm hoping there is another way to produce this. At the moment...
Do consumers of visualizations created in Performance Analytics (PA) need PA licenses themselves? Or, are PA licenses only needed for creators of these visualizations in PA? For example, if I (a creator in PA) created a set of scorecards in PA, cre...
Preface: I am looking to track SLA breaches and pinpoint which Assignment Group is responsible. Testing in Dev, it seems in my instance that every time an incident is unassigned, a response SLA begins (and conversely stopped when assigned). However, ...
Hello, Can anyone advice how to achieve the different colors in Donut chart based on values. Example : if value is 10 - color need as RED, if 90 above color should be GREEN find below screen, for any value color is defaut GREEN based on value want to...
I recently had a question come up from one of my customers, and it seemed like it could be a bit tricky, so I thought I'd put it out here for consideration as well.They were looking at the "Average Time to Resolve an Incident" indicator - when they c...
I would like to create a report that can be applied to a dashboard that shows (for the viewing user/current/active user) what they are watching. Work notes list > contains > xxx Watch list > contains > xxx Both filter conditions only allow textual...