This will eventually be part of our CMDB Health metrics, but I am starting with a report. We have Servers that are populated by Discovery and have a manually maintained (imported) set of Applications. When it is fully populated we shouldn't have ...
Hi, I have a customer trying to do a report for an audit for Changes and their approval groups. They are trying to report on Changes where Boot = True, State = Authorize, Planned Start = this year and Approval group does not contain ECAB. We can't do...
We are creating a dashboard for project status reporting. One item that is holding us back from using it is the way that html fields are displayed. What we have done is create a report for the most current status report and displayed key html field...
Hello, I need help to create a report that shows the RITM record and the tasks associated with them, I have the first part correct. I'm unable to add the task and task.description that are associated to the RITM record. Any ideas are welcome. ...
I have a Multilevel Pivot report added to a dashboard running on Asset [alm_asset] table. Currently the report is having 2 rows and 1 column. The 2 rows consist of Country & Location. There are 'N' number of countries which is making the report very ...
I'm creating a report using the Time Card table to replicate one of our reports from another system (picture below). The grouping is on the user (I marked out names in red), and we report how much time they spent on each project (marked out in black)...
Hi Friends, we would like to know below things please help me on it. We have so many dashboards, so our management wanted to know that, which dashboard using by (not owned by) which user, if possible when, and how many times etc etc.. if it is not po...
Hello, There is a nice dashboard located here: System Web Services > Rest & Soap API Analytics > Usage by Requestor It takes us to a dashboard with a drop-down to filter by the requestor, such as MID Server, or any other user account that uses the A...
Can we call a Dashboard in Schedule report so that all the snapshot which is visible on the dashboard could be emailed to the managers ?
I have an example custom interactive filter example that applies the dashbpoard handler, but just before hand calls a setDefaultValue function: SNC.canvas.interactiveFilters.setDefaultValue({ id: filter_message.id, filters: [filter_message] }, false)...
Hello all. I'd like tu use an interactive filters (OOTB) on a custom dashboard in order to filter a custom report ( a bar chart) that shows data from a database view (OOTB, incident_sla), but it doesn't work. All the necessary checks are flagged. Do ...
Hi to all. I need dashboards for Service Desk. Are there any standard dashboards in Service Now? (PA or Reporting)How to make real time reports for Service Desk without losing capacity? (more than 100 employees at a time)
Hi All, I'm having an indicator on the metric_instance table. this metric holds in the 'field value' field two sys_id's separated by comma (string field).And I have an indicator that has two breakdowns one is on the users the other is on the groups. ...
Using the Data Table widget in the Service Portal that comes with Helsinki. Cloned it so that I could make it work for me. I added the table name (change_request) and added the fields I wanted to see. That however doesn't seem to be what that f...
Hi Is it possible to create an interactive filter that has a default value of Empty / NULL? When the Interactive Filter is a choice list, on the dashboard you can select "--None--" as one of the options. However i can not see how you can select this...