Hi Everyone, I'm having some trouble with a map report I created and am looking for assistance. I want to look at the total of open tickets per US State and thought a map report might be a better representation than a table. My company is currently...
I created a Map Source on the incident caller location field. The map source has the first level using Country mappings and then the second level uses latitude and longitude. When I generate a map report, the country level appears to be working, bu...
Hello all. We recently upgraded our sub-production environments to London. We noticed that the PA incident daily data collection job is errorring out. The error happens at the beginning of the run, and the job completes. We can't find the SysID refer...
There are two PA reporting widgets which are showing wrong numbers and I have been looking all community posts and online resources for days but I am not able to resolve my issues. Please help to identify what I missed. Current customer is using Lond...
How can I go about creating create a coloured heatmap like this one? https://docs.servicenow.com/bundle/madrid-governance-risk-compliance/page/use/dashboards/application-content-packs/grc-risk-dashboards.html in our GRC application, we don't have Inh...
We only have OOB Reporting available in Service Now (Jakarta), I would like like to create a report on the following: Mean Time to Approve a Request for a Specific Item type I have checked other posts but none seem to have the answers I need. I am ju...
It is a first time to work in a ServiceNow !. I search How to do for the Conditions in the interactive filter like for example (Business service = A or internal service = A) and active = true. As firstly, I tested a report with a simple interactive f...
I need to report our First Time Fix rate however the OOTB report will not work as we have all new incidents logged dropped into a bucket and the teams then pick and assign to themselves or another team to work on. How can I design a report that will ...
Hi All I have requirement on Custom Interactive Filters, in my custom table two fields are there caller_location, Assigned_to_location i created custom reference interactive filter with interactive filter references for that two columns i added this ...
I am looking for a table that list the Activity per INC, does anyone know if this exist
I would like to see a change to the process that converts a completed SCTASK to an incident to resolve issues with what was previously fulfilled. This change would show the SCTASK record as a related record on the incident. The same would be true on ...
I need help regarding odd results when drilling into the data on charts with an interactive filter applied. The breadcrumbs look odd, the filters have parens in them, and when I click Run I get no data returned. Here's an example. I have one interac...
Hey everyone,I just discussed with a colleague what the differences are between reports and metrics. Now iam totally confused.Can someone describe me the differences and maybe with a use case so it gets totally clear and I can explain it to him?
Hi I am unable to delete an automated indicator that I created a few years ago. Not something I have ever tried, but we need a clear-out and thought this would be straight forward! The indicator is no longer used in or attached to any formula, widge...
Hi, Are you able to create a Pivot Table report by Report range for eg. the Updated field? Currently, if I add the Updated field as a column, it will show the complete date/time value. I am aware the report ranges for a date field does work fine if y...
