I am trying to create a Single Score report to show:The Average Duration current Open Incidents have been Open(Not sure if that's real English!!!)How do I do this?thanksTony
I want to display CMDB Class wise data in dashboards.When i click on class name, its navigate to Records page, but records not visible in list view, when we check in table, its showing 2597 records as the same count which displaying in TOP of the pag...
As stated in the question, when users attempt to filter User (is dynamic) (member of my groups) on the Time Worked Table, the report they design will not return data unless they are an IT director or above. Does anyone happen to know if this is contr...
Hey guys,We have a requirement to create a dashboard with several reports, and from those reports we need to access a particular view of the table were we are retrieving the data (need to show some columns that are not in the default view). Our first...
Hello, I'm trying to create a Time Tracking report and sort by Tags. I want to see how much time my group spent on various Task Tags (hence starting at the task_time_worked) table. Has anyone attempted this before and come up with successful results?...
Basically I am trying to set up a formula that will calculate a blank score (i.e. the field Value when Nil is left blank) by adding 100, but where the field is blank nothing is being returned.The formula I has set up is:if ([[Knowledge Articles Timel...
Users have reported seeing negative numbers in single score reports using a count aggregation. There is nothing in the report definition I can attribute this behavior to. It's such a peculiar thing that I can't reproduce it either. Has anyone seen th...
Hello there,I am currently building a widget with multiple indicators. I want to display the target line for one of those indicators. The Indicator Target option doesn't seem to be that flexible. It will appear as "Target" on the widget/chart, I didn...
Hi All,We are calculating the percentage of published Knowledge Articles which are useful in formula Indicator.The formula: [Number of Published Articles marked useful] / [Number of published articles] *24The result i.e. the score after job run, alwa...
a user is able to create reports but is unable to export to anything apart from PDF. which role do i add?i have added report_publisher and then report_group but this does not give the user the option of export to excel
Hello Community!I hope I used the correct terminology in the Subject Line... Here's what I'm hoping to accomplish: I have a breakdown created for a custom field, and that field is in the change_request table. The Automated Indicator is built on...
Hi folks,I am new in this PA space, wondering if you could advise how to change Indicator from Daily to Monthly. We are running Istanbul patch 5, and the way I attempted to change it 1) Navigate to 'Formula Indicators' under Performance Analytics -...
I've followed instructions from wiki:Moving Dashboards with Update SetsDashboards are not automatically transferred in Update Sets. You must manually add the dashboard to the update set.Navigate to Performance Analytics > Dashboard.Inspect the HTML e...
Hello ,Can anyone suggest what should be the relative start and end for the JOBs for backlog Weekly, Monthly and Daily.I have already created indicators for the same but getting same scores in all.Kindly help.Thank You.
I am trying to get the color to change on a single score report that sits on a dashboard when the number goes above or under a certain threshold. Could somebody point me in the right direction
