I need to be able to make some reports visible to everyone in our organization, whether they are logged into SN or not. Everyone in our organization has a SN login but not everyone has ever logged in before and I don't want the higher up management ...
Hello,Tried this in our Downstream Helsinki environments and in my dev instance and can't get it to work. Has anyone had any issues with the Responsive Dashboard 'Show Real-time Updates'? I'm using a Single Score with a count of Critical Active Incid...
I have accidentally managed to get it right once or twice, but I am still struggling with creating breakdowns. I'm trying to create an incident subcategory breakdown for assignment groups and have made very little progress and am at my wits end. Fo...
I noticed there is a 'dot' on the widget for any indicator using the 'key' property, see below.
Dears, In my company, "Performance Analytics - Enterprise - Application" appears under Subscriptions. But all the docs I found (like https://community.servicenow.com/community?id=community_article&sys_id=9f1c2e21dbd0dbc01dcaf3231f961930 ) talk about ...
I am trying to hide all the system generated dashboards (CMDB and Incident ones) from the list of available ones for all users, including system admins. We do not use them at all at the moment but do not want to delete them in case they are needed in...
How can I report on the sys_ui_navigator_history table using 'group by' function on a report? Essentially my main goal here is to understand our end user activity/usage of our PA Dashboards. I know that sys_ui_navigator_history shows when a user g...
Hello all, I need your help/suggestions in showing PA Dashboard in Service Portal. I mean to say that I would like to see something like PA Dashboard on Service Portal. Is there a way to do this? Thanks in advance, Archana
Hello All, I have created a report using the 'Metric Result' table. This works for what I want, but I would like to add the Incident number in the report, which when i click on the ASG reference I can see in the call, but id like that to be added to ...
Hello, if something happens where I need to update the report owner / creator, how would I go about doing this? My end goal is changing who has overall rights to the report outside of report_admin or admin. The new report owner would have the report ...
Does anyone have a list of new OOB reports and Dashboards that come with Kingston?
Hi, We have a requirement to only show results on a PA dashboard to users for whom that data is relevant. This is so that they can quickly see the info to help them do their job, rather than to obscure the data for security purposes therefore we don...
Hello all. I am developing Interactive Filters for my University's IT Department and our Desktop Support and Support Desk staff would really benefit from Interactive Filters that could filter Incident tickets by qualities of the Clients. For Example:...
Hi everybody, I need help with reporting on Incidents. I need to build a report which shows how many incidents have been on hold and had the on hold reason "Awaiting Vendor" on a specific date in the past. I tried it with the sys_audit table and al...
Hi all We are planning to send survey to user and evaluate the results in the Net Promoter Score fashion. We are on Jakarta and there is a Assessment Metrics Template called NPS available on Jakarta which I handily used to create the one Survey quest...