Layer reports
Does anyone know how I can create a multi layer report? So have closed tickets, open tickets etc all on the one report?
Forum Posts
Resolved! Report on resolution time
New management came into the job and they wanted to see how incident, request, and change resolution time has changed. First ticket update all the way to closed before say like before 3 months ago and how it has changed from 3 months ago moving forw...
Resolved! Trigger a scheduled report based on the row count of the report
Hi, Need to schedule a report which is triggered only when the row count of the report is more than 3. The report is saved in SNOW on incident table with some filters on it. Please help. Thanks
Report of incidents with attachments
Hello guys, I'm running a report of the incidents and would like to be able to pull whether the incidents have an attachment or not. A count of attachments would suffice. Is there any field that pulls this from the table 'Incidents'? Thanks,
Resolved! formula indicator to calculate percentage of SLA breached
Hi , I am working on a formula indicator to calculate percentage of SLA breached. The approach I am following is: 1. Created indicator source (which gets data from SLA table) 2.Created automated indicators : SLA breached and total resolved incidents....
Report labels cut off in bar chart
Hi, We have bar chart that we are creating but the issue is that the report labels cut off in bar chart , since the label names are too long. How can we get the whole name displayed on the label?
Resolved! How can i create a report that shows me the ticket count of all the active assignment groups.
We are currently running on Jakarta but moving to London in month and then Madrid by the end of the year. But I have been asked to create a report to show the activity for all the Assignment groups we have. The plan is to decommission the assignment ...
Valid for Frequency Change on Indicator Source
I set Valid for Frequency as Daily on my Indicator Source and it has many Indicators. I need to show data in the frequency of months instead of days. I am unable to change the frequency due to the restriction from ServiceNow. Is there any way I could...
Editing reports on a dashboard shared with me
Hello, I have view and edit access to a dashboard containing report widgets. The reports are shared with my group. I would like to edit the title of a report, but I do not see the "Edit Content" button on the widget. What permissions do I need to see...
How to show hourly live trend using Performance Analytics?
I want to show the live trend of all the major incident hourly instead of daily for last 24 hours in performance analytics. As we can select *per option in standard reporting to show data in hourly or daily etc. I can not find any way to display the ...
Resolved! Applying Interactive Filter to all tabs in Dashboard
I feel like I am missing something simple. I know how to apply a filter to an individual tabs widgets, but is it possible to have a top level filter that applies to all widgets in the dashboard? Something simple like the attached picture? Thank y...
Reporting on Averages & Counts together
I am trying to run various types of reports that include some average of data, then a count of how many records that average was pulled from. This seems like a simple task in any other reporting tool, but I can't figure that out in SN. Example:I'd lo...
Resolved! Is there a way to add background color to a single score report on a dashboard?
Is there a way to add background color to a single score report on a dashboard? I have tried "Edit coloring rules" on the report and adding a new rule to add Background Color but it will not show. The goal is to have the background change to red o...
Resolved! How to change y-axis range for control chart
Made a Control chart from the incident table. Since there will never be a negative number of incidents, is there a way to change the y-axis to start at zero as the lower bound?
How does one generate a report that shows stories & their dependent stories?
I received a request to generate a report that lists stories for a particular sprint and to include the dependent stories and have them flagged as dependent stories. Is this possible? If so, How?
