We have customer service survey and want to create data visualization to have below fields on the list:Case NumberSubjectContactSurvey QuestionsSurvey results for each question How can we achieve it? Which table to use? How to dot walk to have above ...
I've created an Automated Indicator for Daily New Calls. I've created 2 breakdowns:Site Agent: the elements are the desk agents. I'm able to see each agent with their number of calls.Hour of Day: this is a scripted breakdown using a bucket group. Thi...
When I open my PDI URL, it automatically redirects to /session_timeout.do and keeps refreshing continuously. This issue has been happening for the last 3 days. Before this started, I was working with a UI Script in my instance.
I have built a Calendar report on the change_request table in a PDI, as an example. I SIMPLY want to color the events on the calendar report based on the State of the Change Request. Is this not simple enough? Is it too simple? What? This has been an...
Hi,I heard in one of the Academy session heard - Core UI & Platform Analytics Dashboard/contents "Gaps and fixes with timeline document, could you please provide link" ?BRBhim
I Have failed Validation Task , but not finding option to retake the task and my course completion is pending due this failed task. please advise on how to retake the task to complete the course
Is there a supported way to configure bubble colors in the quadrant bubble visualization[sn_4_q_bubble]? I’ve installed the sn_4_q_bubble plugin and added the component to a UI Builder experience. The data renders correctly, but I can’t find any prop...
Hi Everyone, I need some guidance on implementing deflection tracing. We are using the ESC portal for request generation and knowledge base access.The requirement is to track deflection - specifically, how many users visit knowledge article but do no...
Hello AllIs it possible to create a filter in Platform Analytics on a field defined as String? What filter type would you select, since we only have single, multi, choice list and Date?We have this custom String field not super long, but very importa...
What is the CIS all about and on which topics should I need to concentrate More .
I’m trying to set up a dashboard to display on a TV screen for continuous monitoring, and I’m looking for the best way to handle auto-refresh and session timeout.Current setupA ServiceNow dashboard (PA dashboard)Displayed on a TV (either directly via...
Hello, I would like to know if after the Australia release the module "Report View / Run" will still be available ? Also, if we want to create a new report after this release, do we have to go to "Data Visualizations" ? or "Report View/run" ? ...
i have created dashboard and attached the visualization but it failedi did and scucceded again and simulator is not validating
Can an order guide be added to a Dashboard that allows self-service users to request items? I added an order guide to a dashboard but it opens in a mode to allow editing the guide instead of allowing the user to request an item
We implemented updated indicators for Successful, Unsuccessful and Partially Successful changes because our process means that we can't have it looking for inactive changes that were closed today. After doing this, we reset the scores following the K...
