Hello all, I am using the old self-service dashboard rather than the new platform analytics dashboard. I want to color code rows and columns on list view report widget to make them easier to read. Is there any way I can do this? I imagine it involves...
We are currently upgrading to the Zurich Family Release, and Platform Analytics. The legacy dashboards (with the iframe URL as /$pa_dashboards_overview.do) display the Navigation Menu (All, Favorites, and History) in portal, as shown in the attached...
Hi everyone,We’re currently rolling out Platform Analytics dashboards and have run into one core challenge that’s making it harder to sell the move away from Core UI dashboards: the refresh behavior.In Core UI dashboards, all widgets refreshed togeth...
Hello guys, I have configured a few indicator score dashboards in Platform Analytics. In addition, I implemented filters by using breakdown sources > automated breakdown > breakdown mapping. The filters work through the indicator score dashboards. Bu...
Hello Team, I have an indicator and a breakdown but indicator score is showing complete count and not following the filter applied by breakdown. For eg: I created a TopN metric using a Script and I used this script in breakdown source and I was able ...
I had a core UI Report, which was a Time Series Line graph where the trend was done based on Incident Opened date, and the trend would be by week.In the Core UI report, this would show the beginning of each week on the x-axis and show each week where...
In Agent Workspace, By Default I'm seeing "show alerts" it means why default it was hiding why so?when I clicked on show alerts, then only errors are showing.. FIRST, it shows like below When I click on show alert, then below errors are showing. But ...
Hi Team , In the report i need show , Active and non active both Users , in a business application table we have 2 fields How do i filter for for both field active and non active users ?Can you help me the conditions pls ?I tried pulling data from sy...
Hi there. wondering if anyone has any ideas or suggestions on simple lists. Here are three things that are a problem for us with #1 being a showstopper for us to migrate before being forced as this will interrupt a lot of users. Description: The re...
Hi All, I’m trying to understand how Performance Analytics builds the list of breakdown elements when a breakdown is selected in a Word Cloud widget.Example:Indicator is based on sc_task/IncidentWord Cloud is configured and works correctly with Break...
I have created a custom workspace and I have added two pages with the dashboard template. I have also created two dashboards. I want to link one dashboard to one page and the other dashboard to the other page. However, when I access the pages I see t...
Good day everyone, I'm new here. I want to create a combo of Bar and Line GraphStack Bar Graph is the current number of tickets (In progress, On Hold)Line Graph is Resolved tickets for today I tried column graph but it isn't the result I want becaus...
We created many indicators for business purpose and have setup targets and thresholds for required ones. However I want to receive some alerts or notifications about reaching the target, nearing the threshold etc. I have added a few users in "Respons...
Hello Everyone, I have created a dashboard containing 6 reports based on the Requested Item (sc_req_item) table.For catalog items, we have a Service Owner field, and we need to share the following information with each respective Service Owner on a m...
