I am trying to update the landing page in the Service Operations Workspace (SOW) so that when users log in, they are in the SOW and more specifically the dashboards page using a PA dashboard.The PA dashboard in question is available in the dropdown o...
i have a requirement for adding knowledge base filter, ownership group and date on all knowledge base metrics such as number of views, feedback, author metrics but I want to apply it only to the knowledge base picked by the user, ownership group etc....
Hi community,is there any way to have a calculated column or a percentage column in reports. in attachment I have a dummy report in my PDI and I would like the values in a percentage if possible. thanks in advance.
Hello Experts, Good morning/Evening I have two versions of an Indicator and a Breakdown. They are same but sourcing from two different tables. One table is the historical version of other. I have created a Formula Indicator to add up the counts of In...
Hello ServiceNow Community, In Proactive Analytics target configuration, the Value field is pre‑populated as “Suggested”, as described in the documentation below:https://www.servicenow.com/docs/r/now-intelligence/proactive-analytics/proactive-analyti...
I'm trying to create a dashboard for End User Devices from the CMDBI want an interactive filter for Personal Computer and Handheld DevicesI'm trying to filter on the class field but when I try to add the restricted values the list is blankI have trie...
I am working on triggering an in-app notification using an event trigger from script include and would like to display the content from parm2 or parm1 in the message header or body. Currently, these values are returning as null. I have also attempted...
Issue: There is OOB dashboard called "Gen AI Actions Dashboard"there is Filter- called: "All skills " on which I'm trying to add our newly created AI Agent. This filter is currently using the data source as "indicators".Does any know how we can add n...
i have created a Time series column by month. I have also configured a list report as the drilldown because there are dot walked fields we need to show rather than just going to a default view. The list is showing everything rather than the data fr...
We are finding that dashboards are not refreshing at all after editing them. Changing a widget and then saving the dashboard and exiting the editor does not refresh. A good example is changing 2 widgets, when you save it asks to save to dashboard o...
Hi,We just recently migrated to Platform Anlaytics and found few limitations, mostly performance degredation especially for heavily used dashboards:The data visualization for the reports are not loading at all, some takes hours before the results app...
Hello everyone, I have created a dashboard in Platform Analytics made out of four tabs. I have a global filter above the tabs that applies to all of the indicators in the dashboard. In two of these tabs, I have some formula indicators with breakdowns...
Hi everyone,I am encountering a routing issue with a Platform Analytics dashboard embedded in the Asset Workspace.The Situation:Standalone Dashboard: All widgets work as expected. Clicking a Formula KPI correctly redirects to the KPI Details page wit...
Hi everyone,I configured this PA job to collect data for the previous day. However, it is collecting data for two days prior instead. For example, today is 24th Feb, but it collected data for 22nd Feb instead of 23rd Feb.I have also checked the score...
How SaaS outages can be tracked in ServiceNow? When ever the SaaS pages go down, we need to have that tracked in ServiceNow with an automated incident created, assigned to the support group and a Dashboard.
