Xanadu Patch 1 We have several Core UI Dashboards with a tab that displays a knowledge article. The migrated version of dashboard is not really acceptable. I am in the process of recreating the dashboard in Platform Analytics. From what I can tell, I...
Yokohama Patch 1On our development instance, we recently migrated to Platform Analytics and activated the content. The recommendation is to recreate content that is in compatibility mode but am running into issues doing so. For example, I am trying t...
Has anyone else experienced this issue in Platform Analytics Experience Dashboards?I added Data sources and renamed them so that the legend can be clearly defined with what I need to see, click save and exit editing mode:As soon as I click Edit again...
Hi Team,I have a requirement to show the number of incidents based on categories. Can anyone help me with the script to show these records as it is below:Hardware :12Software : 3Database : 23Inquiry/Help : 40 RegardsSouvick
Hello,script to get the list of incident number according to all category . Can anyone help? Thanks in advance
Hi Everyone, I am trying to create an aging report for incidents at least 14 days old, but less than 30 days old. For some reason, I am not able to come up with the right fields to produce this. Here is what I have so far:I've tried to add a closing ...
I’m trying to set up specific values for a filter in Platform Analytics, after converting a dashboard.For the filter source, I selected the relevant table and then the value I want to filter on are Topics.There are over 1800 values that fit this crit...
Why there is no records present in the sn_ci_analytics_st_trending_content table even if we see the data in the trending contents under user search metrics in the conversational analytics but why those data is not visible in the backend table.
I have a custom dashboard with multiple tabs displayed in the service operation workspace.I would like to temporarily hide only some of the tabs. How can I do this?I set the field "active" of "par_dashboard_tab" to "false", but the tabs still appear ...
Hello, For Regulatory submissions we will need to build around 250 CMDB queries and then include them into their relevant CMDB groups. Is there a way that I can do something similar to ‘Save as…’ for CMDB query? That way it would save having to add ...
I have been tasked with creating metrics for measuring the length of time a ticket is in the "open" state and "work in progress" state. Is there an out of the box way to calculate this metric? BTW I am using Washington DC. Thanks in advance for you...
Hello Team, I was new to Reporting/ PA, can someone help me the step by step process on how to migrate reports and check if they were migrated correctly. Secondly how do find the right condition while configuring reports [once I put the condition ho...
"Invalid Task ID" while opening a Visual Task Board for Scheduled Changes. I cannot open the board, and I ultimately have to recreate the board from scratch. I was able to access this board for the last 6 months.
I want to hide three tabs from my Performance Analytics Reports (PAR) dashboard out of six, is it possible to do so?
Hi, I have a Bar chart that uses SUM aggregation of a field. By default the Decimal Precision is to 2 decimal places and it shows: But when I change it to It looks like this. Surely the two 00 after the decimal point should not be there? Any adv...
