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Migration Center Results Questions

Zurich Patch 0 We recently ran a bulk migration and are reviewing the results in the Migration Center. We have not activated the migrated content. We have the following questions: Why are single scores shown in decimal format in some migrated reports...

mah1 by Kilo Sage
  • 560 Views
  • 5 replies
  • 2 helpfuls

Metrics timeline reporting Volume

Hi all,  I´m seeking a way to report the regular view of metrics timeline on incidents (attachment), but do it for a specific team (assignment group) so  I can understand, at a glance, how many tickets the team has touched and how long they’ve spent ...

Is the Performance Dashboard coming back?

Is the Performance dashboard getting rebuilt for Platform Analytics? It seems to have disappeared after the Washington DC release. Is there an alternate way besides stats.do to view historical memory consumption and related Java issues on the applica...

Pyroraptor by Giga Contributor
  • 246 Views
  • 1 replies
  • 0 helpfuls

Can we customize the excel exported from Servicenow

Hi Team, Could anyone please let me know that if there is a way to change/customize the column header colors and as well as highlight the one of the column of the exported excel. I am on Zurich and I am using PA for reporting. When we are exporting t...

Debolina by Tera Contributor
  • 234 Views
  • 2 replies
  • 0 helpfuls

Now Assist Analytics

HiI've been asked to produce a custom dashboard to track how our organisation are using Now Assist in HE Service Delivery, and how effective it is. I need to know how to report on the following... First Contact Resolution Rate - % of queries resolved...

Matt Lodge by Tera Expert
  • 263 Views
  • 1 replies
  • 0 helpfuls

Cascading filter in ServiceNow

I'm trying to create a cascading filter in a dashboard based on the Tower filed from the sys_user_group table. The idea is to filter across multiple tables where the assignment group is referenced, so that the tower filter applies to all the widgets....

sagarcbanou by Tera Contributor
  • 256 Views
  • 3 replies
  • 0 helpfuls
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