How can I use AI to control and optimize the quality assurance of the ITSM.Next Change process and the approval process? Have you an example on which way I can check the right priority , downtime, risk time and description?
HiRecently we activated the KPI Composer(currently in Yokohoma) as per the documentation , "DA design " tab is missing. I have the admin access. Not sure if anything missed being activated. Has any one come across this, Thanks
Hello Community! I have created a dashboard using a date-filter. But the predefined ranges do not match my need.I would like to have a predefined range that lets the user filter on "Before 6 months ago".Is it possible to add new predefined ranges?And...
Hello, I am building a simple list visualization (The requirement is to show users who are missing a time sheet for any given week) on a Platform Analytics Dashboard. This list is built off of the User table (sys_user) with 2 conditions (Active is tr...
In platform analytics dashboard how to remove extra empty space for rows and column?if any possible to access the code for this data visualization?FYI attached the image and highlight the removed empty spaces
Hi Guys, I am pretty new to PA and very new to scripting. I am looking to exclude weekend from the formula indicator.I guess I have to include GlideSchedule in the script but how?Current OOB script: var diff=function(x,y){return y.dateNumericValue() ...
Action button is not showing in the OOB Ticket page even after mapping it in the ticket configuration table.
I am building a dashboard in UI Builder using the Presentation List component.I am facing two issues: I want to customize the font size and overall text styling of the Presentation List. I want to completely remove horizontal scrolling and keep th...
I have one report in which user information is there. I want to add one column for the duration(in years and months) the user has been with the company and that should be dynamic.
Hi all, We have already migrated our core ui dashboards over to Platform Analytic dashboards several releases ago. During the most recent upgrade to Zurich Patch 3, we had a lot of dashboard issues. A lot of the core ui dashboards were set back to ...
TeamI need your HELP!Need to create a Data Visualization:1. Create a report showing users who ONLY has ITIL and does not have business_stakeholderProblem the report will show users who could have both and just just NOT show business_stakeholder role....
I am hoping someone may have a better solution to accomplish creating a report. I apologize if this is not in the correct 'location'.I am looking to get analytical data regarding our asset management. We have around 350 active users. Each user should...
Apologies if this has been answered before, but I couldn't find quite the scenario I have. Before the introduction of the new Platform Analytics module I created several reports in the old module that I use with an integration solution. These reports...
Hello,I'm wondering if someone can help me please. We are bringing in Performance Analytics into our company, and have been looking at the roles for PA. We would like to create a couple of 'Persona's' for users but a little unsure of the roles. We wo...
Hello, i have in the cmdb_ci_service table some services that have in the parent filed other services.I want to add to a dashboard 2 filters:We are experiencing some problems with cascading filters on a Platform Analytics dashboard.- On the Case form...
