Hello, I am attempting to create a dashboard for monthly reporting with various reports showing information from the last month compared to that same month one year prior. I assumed I could use Created > Relative > and then adjust the date. However...
[Although I was already aware of the accepted solution, my intention was to check for alternative methods. I’ve marked the question as closed to recognize and appreciate the contribution of the fellow member.] UPDATE- I was able to make it work someh...
Our team wants to extend the top queries available in AI search analytics and add more details to make it meaningful. RIght now on the dashboard, its only top 5 queries (see screenshot), so how do we show more (like top 10), is there a raw table for...
We built an indicator for all cases closed last quarter last 90 days. the # of cases that showed up were the same in the word cloud and if someone looked at the related cases below. The requirement was changed to last days and now if you look at the ...
Zurich Patch 0 We recently ran a bulk migration and are reviewing the results in the Migration Center. We have not activated the migrated content. We have the following questions: Why are single scores shown in decimal format in some migrated reports...
How can I create a report showing user groups that contain no users? Also, groups with no roles assigned? Thanks, Adam
Hi all, I´m seeking a way to report the regular view of metrics timeline on incidents (attachment), but do it for a specific team (assignment group) so I can understand, at a glance, how many tickets the team has touched and how long they’ve spent ...
Is the Performance dashboard getting rebuilt for Platform Analytics? It seems to have disappeared after the Washington DC release. Is there an alternate way besides stats.do to view historical memory consumption and related Java issues on the applica...
Hi,We have created the following reports in platform analytics: Visualization type: Indicator scorecardScorecard type: ListIndicator: Indicator GroupMetrics: Custom Interval = 11 periods with 1 step, Latest scoreTime aggregation: By month AVG It is d...
Hi Team, Could anyone please let me know that if there is a way to change/customize the column header colors and as well as highlight the one of the column of the exported excel. I am on Zurich and I am using PA for reporting. When we are exporting t...
Hi everyone,We're currently working on a Performance Analytics (PA) dashboard and have come across an issue with the color schemes in our Indicator Scorecards.Each Indicator has a direction, defined targets, and an associated color scheme — everythin...
HiI've been asked to produce a custom dashboard to track how our organisation are using Now Assist in HE Service Delivery, and how effective it is. I need to know how to report on the following... First Contact Resolution Rate - % of queries resolved...
I'm trying to create a cascading filter in a dashboard based on the Tower filed from the sys_user_group table. The idea is to filter across multiple tables where the assignment group is referenced, so that the tower filter applies to all the widgets....
Hey SNC,A pretty common scenario, but still something I challenged with, so I though I would share it.The case was that I needed a way to have a breakdown by assignment group (for let's say sc_req_item table for the example) and then when I go to a g...
Hi all!I am setting up a Scheduled Export of a Dashboard in Platform Analytics, but the email doesn't include any attchment (same for ppt and pdf).Is thee a setting somewhere I miss or why that behaviour?In the Core UI there is no issue regardning sc...
