Hi Everyone!I'm looking to create a Incident Trend report that would show me the amount of tickets created for an Assignment Group hourly so that I could understand the workloads.We are using the SNOW instance that does not have the Reporting section...
Is it possible, and if it is, how can I accomplish creating a report that will basically take a screenshot of what devices on a CMDB computer table were in an 'Installed' install status at the end of the month for the last 6 months? CIs change Instal...
Hi I need to create a report on Average Response Time(SLA) for security incident response table.I can create it in Reports module but I dont know how to create it in platform analytics.
How to remove data table from visualizations on Platform Analytics Dashboard. I do not want it.Earlier in Performance Analytics dashboards - based on reports, there was an option. Here, even if I choose not to show data table - it still shows, which ...
Has anyone ever encountered flat graphs in their dashboards? I'm new to Performance Analytics (PA) and dashboarding. I took over a dashboard after a leadership change a few months ago. I had to update the indicators to represent a specific section i...
Hello - I am still learning platform analytics and trying to build some visualizations. I was wondering if there is a way to display percentages on numbers or charts. For example, it is possible to calculate SLA compliance with a percentage using per...
Good morning community, I have a data visualization. As "Chart interaction" I chose "Drill down to chart". For this drill down configuration I chose the visualization type "List - Simple". I recognized that the "List - Simple" visualization as "Dril...
Good Afternoon Friends, We are working on automating our KRIs and KRMs. One use-case/ function we are looking for is when a KRI threshold value is breached, the corresponding color changes from green to red or yellow in the Platform Analytics visual...
Hello Everyone, I have a requirement to display the duration of chat interactions grouped into specific time ranges. For example, I want to show how many interactions fall within 0–20 minutes, 20–40 minutes, and more than 40 minutes. I'm planning to ...
We are looking to Remove few options under 'Run' when user click on New scheduled report.so report_scheduler can be given out to users and can avoid Major Incidents comingWhat could be the potential impact on this moving forward when we move to platf...
I'm trying to create a visual which will compare 3 different sets of data in a time series bar chart where each bar represents one of the data sets side-by-side. In the legacy reporting tool this wasn't an issue; however, in platform analytics I'm e...
I've been trying to set up a dashboard with various single score data visualization counters, counting references in various tables to a user selected by a filter on the dashboard. The dashboard has a filter to select a User record. Then there are v...
I need to know what specifically triggers the [sys_udpated_on] field to get updated (I know EVERY type of change/modification in ServiceNow (SN) does not trigger it to get updated). Long story short: We have an external reporting system that we use...
Hi, Can anyone help identify a method to change the value associated to the 'system default' of the report "Max number of groups parameter"? - this parameter controls how many bars would be shown in a bar report before the 'Other' bar is shown. The s...
I created a dashboard in and the drill-through behavior to a more detailed information is showing incorrect data. Any suggestions to fix the issue would be of great help..thanks in advance
