Hi everyone,I’m working with a 3‑level hierarchy and need some help configuring it correctly.Assignment Group (AG)AG.Parent → ChapterAG.Parent.Parent → ClusterCurrently, I’m able to achieve the following:When I select a Chapter, I can successfully fi...
We have created a Next Experience dashboard for a client that uses filters for several bar graphs. We are experiencing issues where the numbers for the metrics will be visible on the graph, however the bar itself is not visible. This only occurs wh...
Starting to migrate dashboards into the Platform Analytics Experience, but there seems to be no way to export data from a simple list on the dashboard? In the classic experience, you can right-click on the headers and choose from the export options (...
Hi All, Is there an option to add leading 0 to single digit scores in PA dashboards. I want the scores to be displayed as 01, 02. . . instead if 1, 2. . .
Hello, We are in the early stages of investigating Platform Analytics. We have created quite a few indicators and widgets within Performance Analytics that we have created ourselves. When I try to a new data visualisation to a platform analytics das...
Hello Team, I have a Platform Analytics dashboard created from Indicators and Breakdowns. It is in the form of a Pivot Table with two levels of breakdown. There is a need to add a filter but it is only filtering the first level of breakdown but not t...
We have an issue when a label is created on VTB it automatically shared by everyone instead of me, we raised it with servicenow and they said we have to customise for this to work and I am struggling to find options how we can do it? have someone imp...
I have a requirement to display records from a custom table in a specific sequence (based on defined order) instead of the default alphabetical order in a type of lookup select box variable.Please help with the appropriate approach to achieve this. T...
I'm trying to build a report in Platform Analytics (PAR) Dashboard. The report should show ticket counts on per day basis, but I don't have any Date field in my table. There is only Created field which is a date/time field and hence the separation is...
I have created a Platform Analytics Dashboard with multiple tabs. On most of the tabs I have at least one simple list visual. I have a filter at the top of the dashboard that filters the Assignment Group across all visuals and tabs.When I go to one o...
Hello everyone! I would like to create an Incident SLA Report in platform analytics, but I found a problem because IT supports are requestioned review the number because their SLA is 95 % but for other reason the repor...
Hello,If I choose not to sort, the pie chart in the first image below sorts how I would like but displays the error "Error: WARNING: Invalid order by field "null": You can only order by the "Group By" field and/or the "Stacked" field"As shown in the ...
Hi all - I am trying to build a dashboard in the platform analytics to show which articles are most viewed. It currently pulls from data source v_st_kb_most_viewed. * How do I show who are the people viewing the articles? ie their user names. I trie...
In the previous Core UI reporting we could group on tags in the list report. In Platform Analytics this is no longer something we can do. Tags are used a lot in our environment and this loss of functionality is being felt. Is there anyway to group...
I am trying to update the landing page in the Service Operations Workspace (SOW) so that when users log in, they are in the SOW and more specifically the dashboards page using a PA dashboard.The PA dashboard in question is available in the dropdown o...
