Incorrect percentages showing in data table but correct percentages when hovering over bar chart
Incorrect percentages showing in data table but correct percentages when hovering over bar in the chart in Data Visualiztion australia release
Forum Posts
Resolved! Platform Analytics List Visualization Error: "Cannot read property 'internalType' from undefined" a
Hi Team,We are experiencing an issue with a Platform Analytics List visualization after upgrading to Zurich Patch 12 W34.Error:"Can't display this list""List controller data broker transform error: Cannot read property 'internalType' from undefined"E...
Visualization Alternative group by does not work since last update
Hi,In my Dashboard i use Donut Visualization for Incidents/changes and i added different Alternative group by field.This worked well until last Service now update. Now if i choose another group by value, the donut will not change. If i just use a lis...
Business Continuity Management Platform Analytics dashboards
Hi Community,We have OOTB BCM Platform Analytics dashboards that are currently accessible only to users with BCM licenses. Has anyone been able to make these dashboards available to ITIL users or other non-BCM users without creating custom roles or m...
HR Case Data insights
Is ServiceNow able to tell how long a specific agent has worked on cases? I'm looking at measuring productivity but HR case is tricky, because if I do it on the SLA, it's just checking the average a case is open to closed and doesn't necessarily mea...
Application Health scorecard
Hi Team ,I was thinking of creating a gauge (or another suitable visualization) to indicate how an application is performing based on the SLA compliance of its connected tickets, along with the ticket reopen percentage.Ideally, I would like to combin...
configure the OOB percentage metrics for CIs in PA Dashboard
Hello everyone,I am currently reviewing the CMDB Health Dashboard for Configuration Items (CIs). As shown in the dashboard, the Completeness score is 99% and the Correctness score is 78%, but I do not have deep CMDB/domain knowledge to determine the ...
Platform Analytics dashboards - related list condition challenge
Hi, Trying to create a dashboard based on Catalog task and requested item. The logic of my dashboard is :return request that contains requested item for "standard laptop" that is not completed and contains catalog task "Waiting for TSC Number" ... an...
Excluding weekend in calender report with month view
In calender report with month view, i couldn't able to hide the weekends
Guide to re-migrate to Platform Analytics after a rollback to Performance Analytics
Use Case: This is something that I suggested to ServiceNow and they confirmed this is the right way to migrate to Platform Analytics if you are in a situation like we were, wherein we once migrated to Platform Analytics but due to the bugs, we had to...
A dashboard in platform analytics keeps getting a new tab despite tab deletion
This is not a question rather a post to help you all since we faced this error on our instances and ServiceNow does not have any workaround or fix for this yet but we do. Problem Statement: We have a dashboard where there should be no tabs except the...
Reporting on Multi-Row Variable Sets
Hello, I have a user need to report on the amount of manhours worked this current year. They have a request built where they manually add hours in a Multi Row Variable set. We are unable to figure out how to get the total value of the hours worked. W...
Resolved! Data Visualization list does not offer a possibility to sort/filter
Dear all, we tried to find this option, even checked the release notes for Zurich, but sadly not found.Such filtering/sorting option is available everywhere, but not in Data Visualization.Is there a chance this would be added?Thank you.
While user tries to share PA dashboard, he gets stuck on infinite searching
Hello everyone, One of our users tried to grant access to his PA dashboard (he is the owner), but was unsucsessful in doing so because he got stuck on infinite searching loop. The issue is reproducible while impersonating affected user, but for other...
Resolved! Create a report for Knowledge articles that are not attached to Incidents
Hi Team, I am trying to create report that KB articles that are not incidents, so that we can update the KB's to the Incidents which are not updated. But whatever data source I use I am getting results as '0'. I have "Incidents", "Task" & "kb_knowled...