Has anyone setup a PA report for MTTR (Mean Time To Repair) for Incident?

[jody_klitzke]

Hi All,

I'm fairly new to Performance Analytics and would like to see if someone out there has setup a PA report for Incident MTTR.  

Any help is appreciated!

Jody

[Thomas_Davis]

Hello,

Did you take a look at what is out of the box for things like this?  Here is a ServiceNow doc that talks about what is out of the box in New York, maybe one of these will help you.

https://docs.servicenow.com/bundle/newyork-performance-analytics-and-reporting/page/use/dashboards/r...

Also, you could use one of the OOTB Metric definitions as well, maybe something like:

Create to Resolve Duration". When you create the Report/Indicator Source, use that table, and in the conditions use "definition = Create to Resolve Duration