ITSM KPI Out of Box reports

Nisha30
Kilo Sage

Hi Experts,

Do we have any OOB KPI for higher management to view in ITSM like : Incidents resolution productivity, SLA met for the incidents , etc. We want it to display on Service Portal for the business.

Thanks,

1 REPLY 1

Appli
Mega Sage
Mega Sage

Hi, please check Performance Analytics - Content Pack - ITSM Dashboards plugin (with IT Executive dashboard inside), more information on doc page.

Hope it helps

Hope it helps