We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

ITSM KPI Out of Box reports

Nisha30
Kilo Sage

‎04-27-2021 07:16 AM

Hi Experts,

Do we have any OOB KPI for higher management to view in ITSM like : Incidents resolution productivity, SLA met for the incidents , etc. We want it to display on Service Portal for the business.

Thanks,

0 Helpfuls
  • 1,838 Views
1 REPLY 1

Appli
Mega Sage

‎04-27-2021 07:21 AM

Hi, please check Performance Analytics - Content Pack - ITSM Dashboards plugin (with IT Executive dashboard inside), more information on doc page.

Hope it helps

Hope it helps
0 Helpfuls