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We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Platform Analytics Experience toolkit One place for all your analytics Platform Analytics brings Performance Analytics and Reporting together. Less navigation, more clarity—one entry point for everything analytics in ServiceNow. What Is & What H...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Zero Copy Connectors Insight to action.Zero data copy. Zero Copy Connectors let your ServiceNow workflows, custom apps, and AI agents take action directly on enterprise data. From cloud data warehouses like Snowflake, Databricks, and BigQuery t...
HiI am facing the issue with cumulative active count historical data last 6mnoths? How can i achieve it?
I'm running into an issue where my dashboard is showing a bar chart with 12 months of data but is actually showing 13 months. Today is 8/20. So it's showing some data for August of 2025 and some data for August of 2026. I'd like it to only show the ...
Most organizations want to take their business on an AI-powered journey. They're ready to go. But here's what happens: they hit the road in a car they haven't checked. The engine's sputtering. Nobody knows what parts do what or where the safety...
Hello everyone, I'm currently trying to replicate this in PA but it seems to be more difficult than I thought. I can easily place the data sources next to each other but I would love it to have Jan 2025 vs Jan 2026 data be next to each other like the...
We notice that the Deploy lifecycle stage status is not present in the lifecycle mapping. Can create new lifecycle? Thanks
We are experiencing frequent account lockouts during Discovery because Discovery attempts multiple credentials before reaching the correct one.Example:Device:IP: 172.xx.x.xxHostname: xxxxxxx.servereps.localDNS Domain: servereps.localDiscovery attempt...
I am trying to create an Incident report where the requested for is a member of a group. I attempted to use a dynamic filter, but am not having any luck. Any Ideas
When an employee leaves the company i want to share his onedrive to the users manager. Want to give SitecollectionAdmin access to the new user, I have installed onedrive and sharepoint spokes , but there is no OOB action available for granting admin ...
How does a CMDB Administrator use the ServiceNow Platform to ensure data quality on an ongoing basis?A. Data Quality Business RuleB. CMDB Audit Business RuleC. Data Quality Scheduled JobD. CMDB Workspace How does a CMDB Administrator use the ServiceN...
With the latest round of plugin updates, is the automatic addition of the "Dashboard Summary" Skill which by default adds the "Generate Summary" widget to Platform Analytics Dashboards. I know that the skill can be turned off or restricted, but that ...
Many organizations believe their biggest AI challenge is having enough data. They invest in data platforms, integrations, analytics environments, and increasingly sophisticated AI models, assuming that more information will naturally lead to better i...
I attended the Platform Academy Knowledge Management on yesterday and had a question. Can you tell me how to turn on the Knowledge base health score?
Hello, I need to configure the list view (add a few columns and remove some existing ones) for all users in the Platform Analytics workspace for indicators. However, I couldn’t find where this configuration can be done. I checked the UI Builder but d...
Compare Articles Versions not available in SOW for Knowledge Managers but we can see native UI.
Hello,We need to discover servers in the isolated environment through mid server Please need some list of possible approach (consider environment as isloated completely as till now branch was managing it manually )ThanksVaishnavi
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