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We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Zero Copy Connectors Insight to action.Zero data copy. Zero Copy Connectors let your ServiceNow workflows, custom apps, and AI agents take action directly on enterprise data. From cloud data warehouses like Snowflake, Databricks, and BigQuery t...
Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" ▶ Jump to the Interactive Known Issues Companion This page gives Platform Analytics customers a transparent, current view of what to expect during adoption — ...
We recently encountered a challenging situation while trying to automate the maintenance of CMDB relationships. Relationships are core to a CMDB, providing significant value by indicating, for example, which IT infrastructure enables which Business ...
I am working on SCCM to ServiceNow integration but while we are trying to run "SCCM - Computer Identity" Data Source, We are encountering below error,JDBC load error The TCP/IP connection to the host localhost, port 1433 has failed. Error: "Connectio...
Hi all, We're running into an issue with CMDB Class Manager and application scopes, and I'm curious if others have faced something similar. Use case:We have users with the CMDB Admin role who manage CI classes and attributes.A particular CI class and...
Hi Everyone, We are building two reports — CSAT by Agent and Sentiment Analysis — on the MetricResult table using Performance Analytics. Both reports require grouping by the String Value field (string_value) of the MetricResult table.In our developme...
Question regarding the retention period when setting archive policies into the ar_ tables please. I am aware the maximum window is 10 years when setting the policies, but I am wondering whether that 10 years is from the moment the data is moved INTO...
Hi,I have integrated Servcienow with ManageEngine Endpoint Central SOAP integration. Manage engine POST CI information to ServiceNow and it look find.My issue is with Model ID, Obviously a common issue like any other CMDB integrations.Manage engine c...
Hello,After upgrade from Yokohama to Australia no Dashboards are visible in Platform Analytics, but they are still in pa_dashboards.listIt also does not shown at SOW. See attachmentsAny idea?, how to resove this issue?Regards
Intro Telemetry pouring out of cloud platforms. Inventory updates, order events, and configuration changes flow between business systems. Modern enterprises run on streaming data — and they want ServiceNow in the middle of it, reacting to events as t...
Workflow Data Fabric Onboarding vendors into S/4HANA with Zero Copy Connector for ERP From request to ready-to-pay: ZCC for ERP runs the whole onboarding on ServiceNow while the Business Partner is created directly in S/4HANA, with no middleware, ...
Hi everyone,I’m currently setting up the AI Service Graph Connector for Microsoft in AI Control Tower, and I’ve run into an error during the "Configure and test AI services connection" step.The Error:Alert level: Critical. Test connection failed. Rea...
I added a Relationship called Purchase Orders , that pull the Purchase lines for a Purchase Requisition whose u_service_request is current request It was for adding it to the Workspace. The tab is working fine.Then I created a Declarative Actions > R...
Hi all, I’m trying to update the Finnish translation for Application Services (csdm_app_services), but I’m unable to locate where this translation is actually defined. The label appears specifically in the list view (list header / navigation) when ac...
Hello Everyone,There were 1 existing content block which filter based on closed_at field. I just renamed it and then this was not working in dashboard tab. I again changed the name to previous one. but still this content block filter was not working....
Hi, We just completed out ServiceNow Upgrade with Australia, Now facing some issue in Data visualization part please refer the screen shot i am able to see Name- "None" after the upgrade. What should i Do in this case suggest me solution on this part...
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