Other ServiceNow Products

Featured Conversational Interfaces Academy is now part of AI Academy in 2024!

Breaking News!: Starting January 9th, 2024, the Conversational Interfaces Academy day and time slot will feature the AI Academy. The Virtual Agent and Now Assist will now be featured in the AI Academy. Agent Chat and Sidebar will be featured in ot...

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Advanced Work Assignment
Agent Chat
Sidebar
Virtual Agent

Featured In-Platform Language Support Guide

This post will act as a stickied one stop shop with as many useful links as possible on the topic and will be regularly updated. This post is currently being updated with some of the new features in Zurich. Keep coming back often to see what's added....

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Agent Workspace
Configurable Workspace
CSM
HR Service Delivery
HRSD
ITSM
ITSM: General
Mobile
NOW Platform

Featured Forecast the demand for your resources to resolve your ongoing influx of tasks

Have you wondered how you can staff the right number of agents to meet your expected demand to resolve tasks over time? SUMMARY In the Workforce Optimization for ITSM application, using historical data from multiple sources, you can accurately fo...

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Featured Onboarding Guide for ServiceNow Customers and Buyers

Welcome to ServiceNow—The AI control tower for business reinvention We are thrilled to welcome you to the ServiceNow family. You’re now part of a proud culture of passionate innovators including 85% of the Fortune 500. Each is using the ServiceN...

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Featured Guidelines for Requirements Gathering

If you are just starting with ServiceNow and need help on how to gather requirements, we have you covered. The attached document can be used as a template and guideline for collecting requirements. It does not cover all products, but it provides a ...

Article

Set Default delivery address for ShoppingHub

Has anyone worked on ShoppingHub ? Do you know how to set the default delivery address based on logged in user country so that when the user logins in they do not get a pop up to set Delivery address?

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Procurement
Shopping Hub
ShoppingHub
Sourcing and Procurement Operations

plugins are needs to be installed for Sales and Order Management

Hi All,Can help me with which are the plugins needs to be installed for SOM in PDI, Any help is highly appreciated.

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Assign CWM licenses to any teams that work together - Does this require a $$ license

If I have a user who does not have an SPM license, can they use CWM and not be charged? I understand that they will not be able to update demands and projects, but can they use the CWM boards as a "free" user with the CWM role?I have multiple non-SP...

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CWM FAQs and Tips

In this article you'll find a running list of our most frequent FAQs and Tips for using and implementing CWM. Feel free to add your own tips in the comments or ask a question!The following information is based on the May 2024 store release of CWM. ...

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CWM Kanban usability questions around tagging, filtering, and backlog behavior

Hi everyone,I’ve been working with Collaborative Work Management (CWM) in ServiceNow for team-level planning and Kanban-based execution, and I wanted to get some insight from others who are using it at scale.I’m trying to understand a few behaviors a...

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Show CWMTasks in My work without the user being a member of the space

I am using CWM 8.0.2. In Yokohama Has anyone found a way to show CWMTasks in My work for users that are not members of the space those tasks are created in? We have a Program of Works board which covers several projects and we want to capture action...

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A couple questions about CWM

Is there an ability to add a colored dot/tag like in VTB to a card? If not what would be an alternative?When viewing the kanban board what is the alternative to the VTB being able to click on a user's name at the top to automatically filter by what's...

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Add users as host to available Kiosks

Hi All, I am looking a way to add dedicated employees from Facilities department as Hosts.At the moment when visitors try to check-in using name/email or phone number and reach the page to select hosts, the list is empty. "WSD VM Self registration" r...

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Need to update space filter value

Hello Experts ,In workplace central when we see building over view and floor map there is a feature for filter spaces I want to modify the value in the related filter condition from 0 to 1 but I am unable to find from where it is configured can any o...

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Duration From to To is unlimited after WSD Suite plugin update to latest version

Hi WSD community,We are currently testing functionalities in DEV environment (Zurich) after updating WSD suite to latest version.We noticed that with the new version, we can book From and To without the same day only limit now, which is not desirable...

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Question about card/badge management structure in WSD

Hello,We are currently using Workplace Service Delivery (WSD) and have also activated Workplace Case Management.We have a use case where employees and visitors need to request access and be assigned physical cards/badges. The objective is to manage t...

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Scheduling the reports customer specific from a consolidate report for all customers

Hi Team, Can anyone suggest on possibility to trigger schedules for reports per customer wise from a single consolidated report consisting of records from all customers.

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In Virtual agent when kb article link is showing and user clicks on the link it end the conversation

Kb article should not opened in new tab and chat should not end when user click on Read more.

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AI Search
Virtual Agent

Need to translate a Portal? - check this

This post has been updated to reflect multiple feature requests I've had since I originally posted this. The artifact now searches through multiple different aspects of a portal - Taxonomies, Topics, Menu's, Content Experiences, Themes, Footers & Hea...

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Resolved! Proactive Trigger is changing the Virtual Agent Icon

I am finally checking out Proactive Triggers, when I change the system property to true, it changes our Virtual Agent icon.Anyone ever see this before? We are on the Yokohama version.Digging some more, it appears to be using the icon for sp, we use ...

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