Other ServiceNow Products

Featured Conversational Interfaces Academy is now part of AI Academy in 2024!

Breaking News!: Starting January 9th, 2024, the Conversational Interfaces Academy day and time slot will feature the AI Academy. The Virtual Agent and Now Assist will now be featured in the AI Academy. Agent Chat and Sidebar will be featured in ot...

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Advanced Work Assignment
Agent Chat
Sidebar
Virtual Agent

Featured In-Platform Language Support Guide

This post will act as a stickied one stop shop with as many useful links as possible on the topic and will be regularly updated. This post is currently being updated with some of the new features in Zurich. Keep coming back often to see what's added....

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Agent Workspace
Configurable Workspace
CSM
HR Service Delivery
HRSD
ITSM
ITSM: General
Mobile
NOW Platform

Featured Forecast the demand for your resources to resolve your ongoing influx of tasks

Have you wondered how you can staff the right number of agents to meet your expected demand to resolve tasks over time? SUMMARY In the Workforce Optimization for ITSM application, using historical data from multiple sources, you can accurately fo...

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Featured Onboarding Guide for ServiceNow Customers and Buyers

Welcome to ServiceNow—The AI control tower for business reinvention We are thrilled to welcome you to the ServiceNow family. You’re now part of a proud culture of passionate innovators including 85% of the Fortune 500. Each is using the ServiceN...

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Featured Guidelines for Requirements Gathering

If you are just starting with ServiceNow and need help on how to gather requirements, we have you covered. The attached document can be used as a template and guideline for collecting requirements. It does not cover all products, but it provides a ...

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Integrate ServiceNow with Microsoft 365 : A step by step guide!

Integrate ServiceNow with Microsoft 365 : A step by step guide! NOTE: Installing these plugins will enable Employee Center on Microsoft Teams. Microsoft integration plugins are not available on Personal Developer Instance (PDI).Optional: Watch...

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WSD Map Property changes not reflecting on Location Directory (Portal)

I was supposed to update the default map view on the location directory to something else than world map. I found out a property called as 'sn_wsd_space_map.map_default_location' for the same under Map properties (Space Mapping). But when I tried to ...

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In Map Studio Getting error as "Something went wrong while reading the processed CAD file. "

Unable to fix wsd map floor configuration.Steps to reproduce error:1. In Application navigator search the "Map Studio".2. Open Map Studio and it will show all campuses.3. Open any campus. 4. Click on building and click on continue.5. Choose the any ...

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Resolved! End Conversation Running Twice

Good Day, I built an NLU to invoke the Closing Conversation topic. The NLU is working properly, but the Closing Conversation seems to be running twice. The flow is OOB, and works fine when Any ideas as to why this is happening? When invoked through...

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Virtual Agent

Most Workplace Accidents Are Preventable. So Why Do They Keep Happening?

Most Workplace Accidents Are Preventable. So Why Do They Keep Happening? Every safety manager has lived through this moment. An incident occurs. It gets investigated, closed, and filed. Three months later, a similar incident happens. Then another. On...

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Need to translate a Portal? - check this

This post has been updated to reflect multiple feature requests I've had since I originally posted this. The artifact now searches through multiple different aspects of a portal - Taxonomies, Topics, Menu's, Content Experiences, Themes, Footers & Hea...

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Workplace Service Delivery – What’s new in the March 12th Release (Q1)

This blog provides an overview into the new features and capabilities from the March 2026 Workplace Service Delivery (WSD) release. Please note this is a summary of the most notable items, not an exhaustive list. For full details, refer to the Prod...

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Setting Up Docusign eSignature for Contract Management Pro

Overview Configuring Docusign in Contract Management Pro (CM Pro) requires setup across four areas: your Docusign account, the ServiceNow Docusign eSignature Spoke, CM Pro records, and your contract templates. All four need to be correct for signatu...

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Introducing the New Workplace Admin Experience: Space Planning

Recap What's new: A dedicated admin interface in Workplace Central for managing spaces, neighborhoods, and user assignments — available in the Q1 2026 release. Who it's for: Workplace managers responsible for space allocation, team co-location, and...

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How to configure Virtual Agent to search and return content from Microsoft SharePoint?

Hi everyone,I’m working on configuring ServiceNow Virtual Agent to search content stored in Microsoft SharePoint and return relevant results within the VA chat. Use Case:When users type something like “leave policy” or “remote work guideline” in the ...

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AI Search
Virtual Agent

AI Agent closing conversation prematurely

Hi everyone, I recently activated the Request Status AI Agent to allow users to check ticket statuses via the Virtual Agent (using Now Assist).I am encountering an issue where the results differ depending on the interface. When testing via thePortal,...

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Virtual Agent

Workspace - Dropdown component

i was using dropdown component in my workspace but when im try to chage lable of dropdown iten componet is not working its freezes and not able to utilize it .is it a bug in austrelia release

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Visitor Management Redefined: A Deep Dive into the Latest Enhancements in Workplace Service Delivery

This blog is a deep dive into the Visitor Management enhancements introduced in the April 2026 Workplace Service Delivery (WSD) Store Apps release. Please note that this is a summary of the most notable items, not an exhaustive list. For full detai...

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Start Microsoft Teams Chat - (Not on Teams)

Hi Community, The user selection popup when starting Microsoft Teams Chat shows Recommended users to start a chat with. All recommended users are valid active users, however show in red, appended with a (Not on Teams) message when in fact they are ...

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How are others maintaining Practice Area Leads with least‑privilege access?

How are others handling the ongoing maintenance of Practice Area Leads? I noticed the sn_lg_ops.request_config role, but from what I can tell it allows users to make configuration changes directly in production. In our environment, we follow a least‑...

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