Hello Experts, We applied pattern normalization rules and updated 500 + discovery models for 'Adobe Acrobat DC'. However, i would like to add version and edition to the rule to further filter the products. I tried to update the 'Rule' and apply the c...
I was looking at the OOTB instance of Rome and I was struggling to see how it is meant to operate with contracts? I believe only those with the contract_manager role is allowed to approve a contract - is that correct? But for creating a contract,...
During reconciliation; where is the installed software information is coming from. IE: Computer (cmdb) record, or Hardware asset record. i see the installed software tab on the computer (cmdb) record and it has a list of software installed. (from d...
Good morning, I have a few questions and I wanted to know if anyone could give me some advice or guidance on. The background information is that my organization just purchased asset tags (with barcodes). The plan is to place those asset tags on lapt...
Any one have Technical architecture diagram of Service Now relation between SAM, HAM and CMDB ?
Hello Experts, I am looking forward to understand what happens whenever we make a change to an entitlement which is being published in the Service Catalog to be requested by users and has allocations tied to it? If the allocations get removed in the ...
I created an entitlement with metric Device CAL and created a CAL record with the count of 5 (reflecting in license required).I associated this CAL record to the software model which has 6 installation records and added all the 6 installation records...
We are using ServiceNow Discovery and SAM Pro. I have some software that was de-installed from LINUX OS systems about 1 month ago. Since then discovery has run multiple times, reconciliation has run multiple times and this software package continue...
In SNOW, Installed SaaS integration plugins and created an Adobe integration profile (with the details provided from the Adobe service account). When I run the scheduled job: SAM - Import User Subscriptions, it has created software subscriptions reco...
To know asset source from where it's being created whether its through discovery/manually/any business rule/cat item. Reg, CB
HI All,We have integrated ServiceNow with SCCM, using Integration HUB ETL.I have got the requirement to enable the Software metering on SCCM as below :"As a SAM Manager I want the software metering to be enable on the SCCM So that ServiceNow SCCM Con...
We had a requirement to upload bulk import on user allocation for different entitlement. I had tried uploading using transform map. Here we had issue that Entitlement Display Name is can be same with different license types. It can be multiple record...
Hi community Iam trying to find out all the installation records associated with the software model. Can we use the field Minimum Viable Software Model field in the software installation table for establishing the relationship? I understand that this...
Hi all, I have to prepare a documentation for what all the plugins are required to be installed in the client instance for activating the software asset management. As per docs, we need to raise an HI portal ticket for the plugin activation. I'm se...
Hello, Can anyone tell me where I can find a detailed comparison between the standard Asset Management in ITSM and Hardware Asset Management? We need to be sure what are the unique features of HAM. I know the datasheet, but I need to be sure which fe...
