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SAM Enterprise Plugin

Hi All, Can anyone please help with plugin ID for "Software Asset Management Enterprise". It would be a great help, unable to get it on ServiceNow documents portal  

Resolved! How to query data from reference column from a table

I'm querying alm_asset table using API, there are some reference field that show the API link to that particular referenced table. Is there an easier way to construct the initial URL to also gather the field I want from the referenced table? Or do I ...

t_h1 by Giga Contributor
  • 1667 Views
  • 3 replies
  • 1 helpfuls

Resolved! Software Asset Management Module not showing

Hello,   I have request for my rome instance demo all plugins Software asset management and its already active. but, under software asset management application there is no module such as licensing, reconciliation etc. comparing rome and san diego v...

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Asep by Tera Contributor
  • 1704 Views
  • 3 replies
  • 3 helpfuls

Resolved! ITAM Licensing Resource Counts seem to be incorrect

Hi all,  I'm looking at the itam_licensing_resource_counts table and found that we have 10k servers in our system. Diving deeper into it, I found that handheld devices and some VMs are considered a server. Any idea on how or why this is happening?  M...

CharlieDW by Tera Contributor
  • 1562 Views
  • 5 replies
  • 1 helpfuls

Content Library/Services in ITAM

Hi all, What are ServiceNow's content library and services, and how will they help with software asset management? Is there any plugin that we need to show this content service? Please assist me if any one have any knowledge of this. Please share any...

Nag9 by Tera Expert
  • 999 Views
  • 3 replies
  • 2 helpfuls

Resolved! Delete outdate software models

I took the software asset management class and one of the labs had this story. I am trying understand what determines an outdated software model and how to know when should you delete them?   "STRY020101Delete outdated software modelsAs a software as...

Asset Onboarding / Offboarding

Hi Experts, Need suggestions on below: 1. When Onboarding / Offboarding an Asset, what should normally be created? A Service Request or a Change Request? Please suggest. Onboarding - 1) CI is already procured and present in network. It is just need t...

snow_04 by Giga Contributor
  • 750 Views
  • 1 replies
  • 1 helpfuls

Reclamation candidate not generated

Hi all, We have created a reclamation rule to create reclamation candidate if that software is not used by the user in last one month. The rule was created 2 weeks back, we do not see any candidates generated yet.. I assume candidates would be genera...

Anu Sarma by Tera Contributor
  • 1037 Views
  • 5 replies
  • 3 helpfuls

Resolved! Tasks to Manage Expiring Software Licences

Hello, may I please get some guidance in relation to using our SAM Professional subscription to manage expiring licenses. The outcome I'm trying to achieve is to generate an alert or a task which prompts someone to consider whether the license/mainte...

Robert80 by Kilo Guru
  • 2061 Views
  • 5 replies
  • 5 helpfuls

Resolved! Asset RMA - Asset replacement

Hi, We are implementing Asset RMA process. When selecting the Replacement of a defective Asset the Replaced Asset should be entered in the Asset Received tab. This is fine but: The Asset that is received as the replacement of the defective Asset shou...

Ed Laar by Mega Guru
  • 892 Views
  • 2 replies
  • 2 helpfuls
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