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Software Entitlement Import Template Additional Fields

Software Entitlement Import Template - I can add an additional field call Tax % to the template and the import process will accept it even though it is not part of the template. I can't however do that with Hosting type field or other fields like IT ...

Tom Frasure by Tera Contributor
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  • 4 replies
  • 0 helpfuls

Is ServiceNow SAM Pro has a dependency on ITOM

Dear All, We are trying to pitch ServiceNow SAM Pro to one of our clients, but ITOM is not implemented in their environment. What is the best possible way to pitch ServiceNow SAM? Regards, Abhishek   

Hardware Asset Returns

Hello! Not having an issue just looking for guidance/recommendations on best practice. We currently have our Asset Management Team fulfilling Hardware configurations and deployments, however the problem I am seeing is Items that get sent back as they...

ServiceNow Implementation Methodology Stage

In which stage of the ServiceNow Implementation Methodology (SIM) is the purpose to define processes and requirements for engagement and finalize delivery plan and user stories?

CI creation by Discovery vs CI creation by HAM

Hi community. Can somebody advise on the following use case: We are using HAM and also CI Discovery, in this case SCCM-SG. Normally Assets are created in the procurement process. As soon as these assets are created also corresponding CI records are c...

Ed Laar1 by Kilo Guru
  • 1957 Views
  • 9 replies
  • 0 helpfuls

SAM - Regarding entitlement import process

I got the entitlement data to import into the software entitlements. I have verified that a few publishers and products are not there in my current respective tables. Should we need to create them before importing the entitlements? please confirm. Al...

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