Hi All, Attached is the screenshot of Software Asset Source Task (Out of the box in SAM Pro). I have to modify this "Purchase" interface and need to make "Stockroom" field as read-only (non-mandatory)Need help to understand where and what changes I n...
The procurement plugin uses the Source Request workflow to generate a single procurement task to source ALL software items on a request.Has anyone configured the Source Request feature to generate separate Source Requests to different groups based on...
Which of the following are valid on Import errors (vs. after import) when using the automated entitlement import feature?
Looking for thoughts/opinions on best practices for Entitlements on Software Models.Is it best to create a new Entitlement when new licenses are purchased? Or just update the Purchased Rights on the existing one?Example: 10 licenses are purchased und...
Hi all, I am trying to map installdate value from Tanium source to Software Installation of ServiceNow. But I am getting the error "Mapped attribute from 'ci_installed_application' branch. Mapping from the 'ci_logical_disk' branch of the data is not ...
I am wanting to upload an export from another application of all of our software contracts into ServiceNow. Is it possible to perform a bulk upload to the ast_contract table if we have all of the required fields ? If so, is there a template ?
Hi all,I am wondering what specifically drives Publisher availability in Software Asset Workspace \ Software Asset Overview \ License Usage & Reconciliation choices? We are starting out, and have NO entitlements yet, but can still see Publishers list...
We have been trying to build a report that includes the following: Publisher, Product, Full Version, Edition, Software Model, Discovery Model, Lifecycle Phase, Phase Start Date, Installed on, Class, Environment, and IP Address. However, it seems the ...
Hello All! I have a question for licensing clusters in SAMPro. My company does not use ServiceNow Discovery to pick up servers in the environment and utilizes a different discovery tool. What needs to be enabled in the CMDB to do so? The relationship...
Can anyone share a sample script of Custom license metrics to calculate the Oracle Golden Gate (Per Processor) License?We installed the Oracle publisher packs but Oracle Golden Gate license is not working.So I'm trying to use the Custom License Metri...
Hello, I'm currently in the process of developing a non-standard software request using the automated workflow. The problem I have is there is a team which is crucial in the approval process that does not want to be a resolver group in ServiceNow.I ...
Hi Team, I have created the direct integration profile for MS 365. And I got the OAuth token as well in REST message. And I ran the "SAM - Import User Subscriptions" job, Job status changing to complete within a second and I couldn't see any automati...
When receiving software related to a purchase order in ServiceNow, which data point is mandatory? Serial Number / Assigned To / Cost / License key / Asset Tag. I believe the right answer is Serial Number based on my current PDI instance, others menti...
Hello community, I want to use ServiceNow / SAM Pro to help me perform internal audits on out software Is there an easy dashboard or way for me to track or see software /products that have been non compliant over a set period of time ie see a softwa...
Hello everyone,We are managing all of our software licensing in SAMP. All except ServiceNow!Has anyone managed to workout how to:1. get the licensing information, users with assigned licenses, usage, etc2. build the entitlements. The last question of...
