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Resolved! Duplication in Software Installs table

Good day to all.  I am relatively new on the Software side of things, and really, it's in another department's hands, but discovery is kind of my area.The issue I am having is that on our servers we are getting data from SCCM SG and ServiceNow discov...

Incident Access Control

Could you share some usecases adding ACLs or qury BRs on Incident table?I'd like to know the purpose and  what fields are used for the control.

Koji Yanase by Tera Contributor
  • 300 Views
  • 2 replies
  • 1 helpfuls

SAM Pro Capability in Broadcom bundling

Hi All - Greetings !!! Case:Recently VMware was acquired by Broadcom, so the licensing is also transferred to broadcom and also it is available as bundles. Example VMware is one of the application in the bundle along with other applications. Question...

How does Saas integration data sync up with entitlements?

when we do Saas integration with any of the publisher the data comes into samp_sw_usage table right . Now how does this data gets sync up with the entitlements ? do we need to import entitlements for this separately just like we do for others ? how a...

Servicenow Oauth2.o integration with Jira

Hi Community, while I'm generating OAUth tokens..getting error as - "This app has not requested any supported Atlassian scopes. Check the authorization URL for your app and ensure that it includes valid scopes." Does this something needs check from S...

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mahesh85 by Tera Contributor
  • 683 Views
  • 3 replies
  • 0 helpfuls

SAM Pro Lansweeper Integration

Hi all,we are currently checking the possibilities for connecting the software asset mgt. with lansweeper. The enduser devices and software installations are all stored in lansweeper inventory, so it might be an easy way to get the data to servicenow...

Dominique15 by Tera Contributor
  • 385 Views
  • 1 replies
  • 0 helpfuls

Source Request UI action opening a blank page

Hi, I am implementing SAM with Procurement plugin. Once request is submitted, it goes to source request task. In that task one UI action is present 'Source Request'. Once clicking it, it takes the user to $source_request.do page. It was working fine ...

Sourav5 by Kilo Contributor
  • 1958 Views
  • 10 replies
  • 3 helpfuls

Snagit Maintenance Entitlements

We purchased TechSmith Snagit licenses with maintenance. We created software entitlements for these licenses with the license type of Perpetual + Maintenance. During the first year, we were eligible for an upgrade to the next version with the mainten...

Princess W_ by Tera Contributor
  • 1459 Views
  • 1 replies
  • 1 helpfuls
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